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The IT Weekly Archive for the Office of Information Technology at the University of Tennessee, Knoxville.
September 23
[ITWEEKLY] IT Weekly, September 23, 2016

 

September 23, 2016

macOS Sierra, version 10.12 Now Available

Don’t push that upgrade button just yet!    Earlier this week, Apple released its latest operating system, MacOS Sierra. You may be chomping at the bit to upgrade to this latest OS; however, several software and hardware vendors, such as Mathworks and Fujitsu, have announced that their products are NOT compatible with Sierra. Past experience indicates that the most prudent course would be to bide your time for a few months until the first patch is released and vendors have an opportunity to correct incompatibilities between their products and Sierra. OIT’s recommendation is always to proceed with caution until users can verify that their favorite applications will work with any new OS. And as always, if you are going to upgrade anyway, please be sure to back up your data prior to initiating an upgrade.

 

If you have any questions or need assistance, please contact the OIT HelpDesk online or call (865) 974-9900.

 

TurningPoint Cloud and UTK

Turning Technology has been on campus working with the Office of Information Technology and several faculty members to resolve the conflicts between TurningPoint Cloud and our dual Learning Management Systems, Blackboard and Canvas.

 

At this time, all connections to our Blackboard Learning Management System have been resolved. All students currently enrolled in a Blackboard-connected course which uses TurningPoint Cloud have been linked to their course for the Fall 2016 semester. Once Instructors update their participant lists and export the previous classes' session data to Blackboard, students should see their points displayed within the Grade Center. For information on doing this, refer to the UTK Participant List Updates.

 

Students who are not receiving points should verify the following:

        The student is attending class.

        The device is on the correct channel.

        The device is working properly (the check mark beside the response within the device's LCD screen confirms the response was recorded by your Instructor's receiver).

        The device that is being used is the one registered with the student’s Turning Account.

        The device is NOT in your Instructor's Unassigned Devices listing.

 

If the student has verified these items and is not receiving points within the Blackboard Grade Center, please contact the OIT HelpDesk at (865) 974-9900 or online at help.utk.edu.

Turning Technologies continues to work on providing a similar solution for Canvas. We will be providing updates regarding the TurningPoint Cloud integration with Canvas as they are available.

 

Are you Canvas Ready?

The transition to the Canvas LMS has been met with enthusiasm from both faculty and students. Over 300 faculty in over 400 courses involving over 10,000 students have adopted Canvas for the Fall Semester. Spring 2017 course shells in Canvas will be created on or about November 11, 2016. We encourage all faculty to make the move to Canvas as soon as they are ready. If you are interested in using Canvas this spring for your class, please contact the OIT HelpDesk online or at 865-974-9900. Let us know now so that we can move your content over from Blackboard and get you Canvas Ready.

 

Blackboard and Canvas will continue to run side-by-side through May 17, 2017 when Blackboard will be retired and unavailable. Check our workshop offerings frequently as we will continue to add workshops to the schedule throughout the fall semester. Additionally, we are available for Departmental workshops, small group and individual consultations.

 

Plan now! It is not too early to get Canvas Ready!

 

Software Update: SPSS Text Analytics for Surveys by SPSS

What is it? SPSS Text Analytics for Surveys is a linguistic package designed to help you categorize open-ended survey items. Its ability to differentiate positive from negative responses is quite helpful. It is limited to around 5,000 responses, one page or less in length.

 

Where can I run it? SPSS Text Analysis for Surveysis available at no additional charge to faculty, staff and students at all UT campuses for installation on university-owned and personally-owned Windows PCs. The download and installation instructions are available at the OIT Software Download web page.

 

How can I learn it? This package is easy to learn using the manual that is included with it.

 

Where can I get support? OIT offers Minimal Support for SPSS Text Analysis for Surveys.

 

Workshops for Sept 19-23, 2016

Instructor-Focused:

·   Cloud Storage Options at UTK (Faculty / Staff Focused), Sept. 26, 10:30am - 11:30am

·   iPads and Instruction, Sept. 26, 1:00pm - 3:00pm

·   Getting to Know Canvas, Sept. 26, 2:00pm - 4:00pm

·   TurningPoint Clickers 2 (Advanced Uses), Sept. 27, 1:00pm - 3:00pm

·   Getting to Know Canvas, Sept. 28, 9:00am - 11:00am

·   Creating Accessible Documents on a Mac, Sept. 29, 1:00pm - 3:00pm

Researcher-Focused:

·   KNIME Basics, Sept. 27, 10:00am - 12:00pm

·   Data Visualization with NVivo11, Sept. 28, 3:30pm - 5:00pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Social Engineering

According to Verizon’s 2016 Data Breach Investigation Report, 30 percent of phishing messages were opened by their intended target, and about 12 percent of recipients went on to click the malicious attachment or link that enabled the attack to succeed. A year earlier, only 23 percent of users opened the email, which suggests that employees are getting worse at identifying phishing emails -- or the bad guys are finding more creative ways to outsmart users.

 

Reasons That the Scams Are Still Working?

  1. ‘Well it looked official’
    Official-looking emails that appear to be work related – with subject lines such as “Invoice Attached,” “Here’s the file you needed,” or “Look at this resume” -- still have employees stumped, experts say. A recent survey by Wombat Technologies found that employees were more cautious when receiving “consumer” emails regarding topics like gift card notifications, or social networking accounts, than they were with seemingly work-related emails. A subject line that read, “urgent email password change request,” had a 28 percent average click rate, according to the report.


  2. ‘You missed a voicemail!’
    Scammers have been trying to install malicious software through emails designed to look like internal voicemail service messages since 2014. Businesses often have systems set up to forward audio files and messages to employees, which is convenient but hard for users to discern as a phishing hoax.

 

  1. Free stuff
    Most people can’t resist free stuff – from pizza to event tickets to software downloads – and they’ll click on just about any link to get it, phishing experts say. Adding to the danger, many of these download sites are bundling software, and you also have to download something else that you don’t even want. You should first check to see if your organization has already licensed the software, or if it’s truly free software, then go directly to the software vendor’s website to download.


  2. Social media surfing at work
    People who surf Facebook, Twitter and a host of other social media sites can potentially open the door for cyber thieves because the scams require less work for them, and it’s also a relatively new area of awareness training for employees. Think about that ROI from the bad actors’ perspective, instead of having to send 1,000 emails to get one hit, they already know a great deal of information about you.

 

Referenced Articles:

Verizon’s 2016 Data Breach Investigation Report

(http://www.verizonenterprise.com/verizon-insights-lab/dbir/2016/)

 

Five Social engineering scams employees still fall for

(http://www.networkworld.com/article/3122472/security/five-social-engineering-scams-employees-still-fall-for.html#tk.rss_all)

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center. You can check this site to see if a suspicious email has already been reported. If you have concerns about a specific email, you may report the email to OIT via abuse@utk.edu or contact the OIT HelpDesk.

 

Remember, no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.

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September 16
[ITWEEKLY] IT Weekly, September 16, 2016

 

September 16, 2016

Office 365: Microsoft Discontinuing Office for Mac 2011

Microsoft announced this week that beginning September 22, 2016, Office for Mac 2011 will cease to be available as an option for download through the Office 365 portal. Due to this change, Macintosh computers running a version of Mac OS older than 10.10 will no longer have access to Office for Mac without upgrading to a more current version of Mac OS. OIT will continue to offer Office for Mac 2011 for University-owned computers through the OIT Software Download Site. Microsoft plans to end mainstream support for Office for Mac 2011 on Oct 10, 2017.

 

Visit the OIT website for more information about Office 365 ProPlus for Staff and Faculty and the Microsoft Student Advantage programs.

 

REMINDER - IT Security Awareness Training

UT Policy “IT0123 - Security Awareness, Training, and Education” requires that each campus develop plans and procedures to ensure that staff have the opportunity to receive role-based security training. The university purchased a program that is hosted by SANS, by far the largest source for information security training and security certification in the world.

 

Earlier this year, notices went out to ALL faculty and staff at UTK instructing them on how to log in and participate. A reminder will go out in the next week to those that have not started the training. If you haven't taken your assigned training, there's still time. You can go to security.utk.edu/awareness, click on the BIG RED image at the top of the page and log in. The 2016 training will remain open until December 31, 2016.

 

The training consists of a number of videos that cover specific security topics. The videos range anywhere from 1 to 5 minutes in length and are intended to raise awareness and influence user behavior that will reduce security risks. The training allows the users to complete the training at their own pace, monitor their progress, and revisit completed training.

 

The program is hosted and maintained by SANS. Therefore, the emails that the system generates are sent automatically to UTK staff on behalf of Bob Hillhouse with a return address of “noreply@securingthehuman.org.” This has led to a number of calls to the OIT HelpDesk from staff who have been taught to question and inspect unsolicited emails where the reply-to address doesn’t “look quite right.” The emails also contain a link to a local, UTK website where users can log into the training program - security.utk.edu/awareness.

 

The training is required on an ANNUAL basis. In January 2017, the cycle will start all over again.

 

Users having questions on the validity of the training emails or having difficulty in completing the training should call the OIT HelpDesk at (865) 974-9900.

 

SharePoint 2016, Office 365 OneDrive, and MySites

Over the last few weeks, OIT  has been ramping up toward a major upgrade to SharePoint 2016.  The first step in our upgrade will be the transition from SharePoint MySites to Office 365 OneDrive.  At their inception, MySites served a key purpose by allowing students, faculty, and staff a place to collaborate and store files. This purpose is now better served by OneDrive, which offers all of the same features backed by a modern interface and wider collaboration and file sharing options. Your OneDrive is already available through your Office 365 account.   MySites that reported no activity for more than a year have been archived.  If you need to access your archived files, please contact the OIT HelpDesk.  OIT will be working with the owners of active MySites to transition to OneDrive. 

 

Stay tuned for additional information regarding the upgrade to SharePoint 2016.

 

Software Update: SPSS Statistics by SPSS, an IBM company

What is it? SPSS Statistics is the most widely used statistics package at UT. It does a broad range of statistics and graphics, and it is easy to learn and use. It is also easy to transfer data from SPSS into R or SAS to access any esoteric analyses. While most users prefer the SPSS easy-to-use GUI interface, more advanced users can take advantage of its programming language. The SPSS programming language can be used to automate repetitive tasks, to leave an audit trail of the steps you took, and to get the package to do something that it was not originally designed to do.

 

Where can I run it? SPSS is available at no additional charge to faculty, staff and students at all UT campuses for installation on university-owned and personally-owned Windows, Macs and Linux computers. The download and installation instructions are available at the OIT Software Download web page. It is also available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for SPSS.

 

How can I learn it? OIT offers workshops on SPSS each semester, and you may schedule a one-on-one tutorial by calling the OIT HelpDesk at 974-9900. There is also an introductory tutorial available in SPSS under Help. The other help files are also very detailed and easy to learn from. The Lynda.com online training library offers free SPSS training videos to registered members.

 

Where can I get support? OIT offers Full Support for SPSS. You can request assistance from the OIT HelpDesk at 974-9900.

 

Workshops for Sept 19-23, 2016

Instructor-Focused:

·   Office 365: Overview (Faculty / Staff focused), September 19, 1:30pm - 3:30pm

·   BYOD Wirelessly with Wolfvision Cynap, September 20, 3:40pm - 4:40pm

·   Captivate 1 (Hands-On With Adobe Captivate), September 21, 1:00pm - 3:00pm

·   Creating Accessible One-Shot Videos, September 21, 1:00pm - 3:00pm

·   Getting to Know Canvas, September 22, 2:00pm - 4:00pm

·   Creating Video with a Mobile Device and SWIVL, September 23, 10:00am - 12:00pm

 

Researcher-Focused:

·   Qualtrics 1 (Web Survey Design), September 19, 10:00am - 12:00pm

·   NVivo11 Analysis Features, September 20, 10:00am - 12:00pm

·   SPSS 1 (Basics), September 20, 1:00pm - 3:00pm

·   SAS Programming Basics 1, September 20, 1:30pm - 3:30pm

·   SAS Data Analysis, September 21, 10:00am - 12:00pm

·   Using NVivo11 for Literature Reviews, September 22, 12:00pm - 1:30pm

·   Image Processing Using ImageJ, September 22, 1:30pm - 3:30pm

·   SPSS 2 (SPSS Data Analysis), September 23, 1:30pm - 3:30pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: What is Malware?

Malware, short for Malicious Software, is computer software that infects a legitimate computer without the owner’s approval. Computers infected with Malware are vulnerable to having all information stored on the processor stolen. Malware was originally created for experiments and pranks. However, it has led to the destruction of machines, stolen personal information and eavesdropping. Statistics have shown Malware creation is currently on the rise because of the advancements in technology and the money that can be generated through forced advertising and organized crime. Therefore, it is imperative that the proper precautions are taken to protect your computer from being infected with Malware.

 

Various factors can make computers more vulnerable to Malware attacks. The most notable are through the internet and via email. Be leery of opening email attachments from unknown or unexpected sources. Also be cautious of any website that seems suspicious by offering opportunities too good to be true.

 

Practices to help minimize risk:

 

1.      Be suspicious of any pop up stating you won a prize.

2.      Do not blindly open e-mails from people or places you do not know.

3.      Do not blindly click on links or attachments from friends.

4.      Keep your computer software updated.

5.      Be careful with whom you allow to use your computer.

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  If you have concerns or questions about malware, you should contact the OIT HelpDesk at (865) 974-9900.

 

Remember, no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.

 

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September 09
[ITWEEKLY] IT Weekly, September 9, 2016

 

September 9, 2016

Online eCommerce Through TouchNet Marketplace

OIT in collaboration with the UT System and TBR is pleased to announce that the TouchNet contract has been approved for renewal through 2020.  TouchNet provides a secure, PCI compliant environment for your department or office to accept credit cards for your services, workshops, or other merchandise.  OIT offers a TouchNet online interface that allows you to integrate your current application or manage your own online storefront. You have complete control over the style, products, shipping, pricing, and fulfillment process. TouchNet also offers robust reporting capabilities to help with your reconciling and complete budget transfers.

 

How do you get started? Call the OIT HelpDesk at (865) 974-9900 or complete a request ticket online via the OIT HelpDesk Contact Form. If you don’t already have a merchant ID, you’ll need to get one through the UTK Treasurer office. OIT can assist in the process and get you up and running in only a few weeks.

 

Apply Now: Project RITE and GTA@OIT

We are now accepting applications for two OIT Grants: Project RITE and GTA@OIT.

 

Project RITE (Research of Instructional Technology in Education)

Project RITE is a grant opportunity for faculty at UT Knoxville to study the impact of using technology-mediated instructional strategies on student learning outcomes. Participants must design and conduct research pertaining to the question of how instructional technology affects student learning. Research pilots and projects should measure the use and effectiveness of technologies intended to enhance both teaching and learning processes.

   Call for Proposals Deadline: Friday, October 14

   Proposal Requirements

 

GTA@OIT

Graduate Teaching Associates and Assistants (GTAs) have an opportunity to receive a GTA@OIT Grant, which includes one-on-one instructional design consulting, Technology-Enhanced Classroom (TEC) training, and help in using the Blackboard Learn, Canvas, and Zoom features related to communication, assessment, evaluation, and online instruction. Recipients of the grant will enhance their course delivery with technology by redesigning a course or course component for Web-based delivery.

 

Recipients of this grant also receive a monetary award to be used for a salary supplement, travel, and professional development purposes.

   Call for Proposals Deadline: Friday, October 7

   Proposal Requirements

 

Software Update: SigmaPlot by Systat Software, Inc.

What is it? SigmaPlot is a scientific graphing and visualization software package with advanced curve fitting, a vector-based programming language and macro capability. The software is controlled through the graphical user interface that is modeled after the Microsoft Office style ribbon system. SigmaPlot contains over 100 graph types and the user interface allows detailed manipulation of every graph object. SigmaPlot also includes access to 50 statistical tests which can be used for basic data analysis.

 

Where can I run it? SigmaPlot is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs, where six people can use it at once.

 

How can I learn it? To get started with SigmaPlot you can watch the tutorials on the SigmaPlot introductory movies web page.

 

Where can I get support? OIT offers Minimal Support for SigmaPlot. However, the company offers assistance through their product support page.

 

Workshops for Sept 12-16, 2016

Instructor-Focused:

·   Getting to Know Canvas, September 12, 2:00pm - 4:00pm

·   Prezi Tips for Conferences, September 13, 2:10pm - 4:10pm

·   Creating Accessible One-Shot Videos, September 14, 1:00pm - 3:00pm

·   Teaching in a Technology Enhanced Classroom (TEC) 1, September 14, 3:30pm - 5:00pm

·   Getting to Know Canvas, September 16, 1:00pm - 3:00pm

 

Researcher-Focused:

·   Qualtrics 2 (Reporting and Analysis Tools), September 12, 10:00am - 12:00pm

·   Image Processing Using ImageJ, September 13, 1:30pm - 3:30pm

·   QDA Miner 1 (Basics), September 14, 10:00am - 12:00pm

·   Introduction to MATLAB, September 14, 1:30pm - 3:30pm

·   Mathematica 1 (Basics), September 15, 10:00am - 12:00pm

·   JMP Basics, September 15, 1:30pm - 3:30pm

·   R 1 (R Programming), September 15, 2:00pm - 4:00pm

·   WordStat for Text Mining, September 16, 10:00am - 12:00pm

·   High Performance Computing (Newton HPC), September 16, 3:00pm - 5:00pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Ransomware

Ransomware is a special type of malware that is actively spreading across the Internet today, threatening to destroy a victim’s documents and other files. This malware encrypts certain files or your entire hard drive (including networked or cloud-based drives). You may receive a notice that the only way you can decrypt your files and recover your system is to pay the cyber-criminal a ransom. Most often, ransoms must be paid in some form of digital currency, such as Bitcoin.

 

Ransomware spreads like many other types of malware. The most common method involves the emailing of malicious emails, where cyber criminals trick victims into opening an infected attachment or clicking on a link that takes you to the attacker’s malicious website. While ransomware is just one of many different types of malware, it has become very common because it is so profitable for criminals.

 

What Can I Do to Protect Myself?

 

1.       Backup Your Files
Perhaps the best way to recover from a ransomware infection and not pay a ransom is to recover your files from backups. This way, even if you get infected with ransomware, you have a way of recovering files after rebuilding or cleaning up your computer.

 

2.      Update/Patch Your Computer
Cyber-criminals often infect computers or devices by exploiting vulnerabilities in your software. The more current your software is, the fewer known vulnerabilities your systems have and the harder it is for cyber-criminals to infect them.

 

3.      Use a Limited Account
Use a standard account that has limited privileges rather than privileged accounts such as “Administrator” or “root.” This provides additional protection by preventing many types of malware from being able to install themselves.

 

4.      Be Vigilant!
Cyber-criminals often trick people into installing malware for them. For instance, they might send you an email that looks legitimate and contains an attachment or a link. Perhaps the email appears to come from your bank or a friend. However, if you were to open the attached file or click on the link, you would activate malicious code that installs malware on your system. If a message creates a strong sense of urgency, is confusing, seems too good to be true, or has poor grammar, it could be an attack. Be suspicious, as common sense is often your best defense.

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center. You can check this site to see if a suspicious email has already been reported. If you have concerns about a specific email, you may report the email to OIT via abuse@utk.edu or contact the OIT HelpDesk.

 

Remember, no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.

 

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September 02
[ITWEEKLY] IT Weekly, September 2, 2016

 

September 2, 2016

Spread the Word about IT Weekly!

Thanks to all of you who have subscribed to IT Weekly and acknowledged its value to you! We strive to provide informative and timely information about technology at UT and based on your feedback we are hitting the mark. If you have topics you are interested in hearing about, please contact Joel Reeves, joel.reeves@utk.edu, or anyone else on the OIT team.

 

Those who are interested in IT Weekly have to self-enroll to the listserv, so if you have colleagues or students who may be interested in learning more about what we are up to, please forward this email or let them know that they can subscribe to IT Weekly at http://tiny.utk.edu/join-itweekly. You can also follow us on Twitter & Like us on Facebook with the handle UT_OIT.

 

Canvas is Live

The new Canvas learning management system successfully launched this fall. More than 270 instructors are already using the system for more than 400 courses. Students are viewing more than 60,000 pages daily in Canvas.

 

Blackboard and Canvas will continue to run side-by-side through May 17, 2017. Check back soon on our workshop offerings as we will continue to add workshops to the schedule throughout the fall semester.

 

If you have question about Canvas, please contact the OIT HelpDesk online or at 865-974-9900.

 

TurningPoint Clickers

We continue to receive feedback that faculty and students are having trouble with TurningPoint Clickers in the classroom.

 

Faculty who continue to have problems updating the participant list, exporting the grades to Blackboard, and/or reducing the number of unassigned devices should review the information about the UTK Participant List Issues.

 

Students who have classes in both Blackboard and Canvas must register their clicker with each of the systems individually. For instance, registering your Clicker through Blackboard will not sync your clicker to Canvas.  For students experiencing trouble connecting their clicker device to their Blackboard or Canvas course site, please follow the instructions for Blackboard Clicker Registration and Canvas Clicker Registration.  Additional information about registering and using clickers is available online.

 

If you have question or need help with your Clickers, please contact the OIT HelpDesk online or at 865-974-9900.

 

August was Busy for OIT!

This last few weeks have been very busy for OIT.  During the first couple weeks, the OIT HelpDesk and Campus Operators answered 8,100 phone calls.  OIT has also assisted 2,100 students at the OIT Service Center and responded to over 1,300 emails to the HelpDesk.  We have seen over 87,000 unique wireless devices on our network and 32,400 simultaneous connections.  We also introduced the new course management system, Canvas, and our clicker technology has been upgraded to TurningPoint Cloud.  We have more than 270 faculty teaching 400 courses in Canvas this semester.

 

We have helped faculty and students with access to UT resources, NetID authentication, Canvas/ Blackboard, Clickers, email, computer support, network access, classroom technologies, and much, much more. Thanks to everyone for their hard work at the beginning of the semester.

 

We have had a great start and we are looking forward to another great school year!

 

Software Update: SAS by SAS Institute

What is it? SAS is a software suite for statistical analysis, data management and graphics. There are three major products available: the SAS System, which is the primary tool for writing SAS programs and contains the data processing and analytics engine that is at the core of most SAS products; SAS Enterprise Guide, which provides a graphics user interface to much of the power of SAS; SAS Enterprise Miner, which is used for data mining or investigating patterns in large amounts of data to create descriptive or predictive models.

 

Where can I run it? SAS is available at no additional charge to faculty, staff and students at all UT campuses for installation on university-owned and personally-owned Windows and Linux PCs. The download and installation instructions are on OIT's software download page. It is also available on OIT’s Apps@UT, OIT’s Newton Linux Cluster and on the computers in the OIT public computer labs. There is no simultaneous user limit for SAS.

 

How can I learn it? OIT offers workshops each semester. You can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. The SAS Institute support web site offers free video tutorials.

 

Where can I get support? OIT offers Full Support for SAS. You can request assistance by calling the OIT HelpDesk at 974-9900. The SAS Institute support web site also offers “support communities” where you can ask questions and it provides a comprehensive set of online manual.

 

Workshops for Sept 6-9, 2016

Instructor-Focused:

·   BYOD Wirelessly with Wolfvision Cynap, Sept. 9, 3:30pm – 4:30pm

 

Researcher-Focused:

·   Qualtrics 1 (Web Survey Design), Sept. 7, 10:00am - 12:00pm

·   Get to Know NVivo11, Sept. 7, 12:00pm - 1:30pm

·   What's New in Qualtrics: The Qualtrics Insight Platform, Sept. 9, 10:00am - 11:00am

·   NVivo11 Fundamentals, Sept. 9, 12:00pm - 1:30pm

·   Linux Command-Line Skills, Sept. 9, 3:00pm - 5:00pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Vishing (Phone Phishing)

In a world of constant communication, cybercriminals are able to use

many devices to reach your personal information. As email and computer

users are aware, email phishing is among the most common threat to your

devices and account information. Unfortunately, phishing emails are not

the only way people can try to fool you into providing your personal

information in an effort to steal your identity, commit fraud, or

compromise your accounts and computers.

 

The term “vishing” refers to voice phishing. Essentially, this type of

phishing occurs when criminals use the phone to solicit your personal

information. Vishing relies on social engineering techniques to trick

you into providing information that others can use to access your

important accounts or devices. Because vishing is carried out over the

telephone, it is up to you to recognize the signs of a fraudulent

vishing attempt.

 

Vishing scammers may often reach out to you under the guise of a

reputable company, bank, or even IT Support, and request access to

account or computer information. For example, vishing scammers posing as

tech support representatives call your desk or your personal cell phone

and request information about departmental printers.

 

In a recent case reported to OIT, a staff person received a call on

their personal cell phone while they were at work. The "tech" asked them

to type some commands into their computer. When the user pushed-back,

questioning the call, the "tech" became agitated and angry, verbally

reprimanding the user. OIT's recommendation is to HANG up or don't

accept calls from phone numbers you don't recognize.

 

Below are a few tips to help you avoid being fooled by a vishing attempt:

 

·   If you receive an email or phone call asking you to call a number

and you suspect it might be a fraudulent request, look up the

organization’s customer service number and call that number rather than

the number provided in the solicitation email or phone call. If you

don't recognize the number, wait for the voicemail and listen before

returning the call.

 

·   If you receive a suspicious phone call, always verify the source of

the call or request before providing any information.

 

·   In general, do not provide personal information or information about

departmental equipment to anonymous or otherwise “odd” callers.

 

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August 26
[ITWEEKLY] IT Weekly, August 26, 2016 (re-send)

 

August 26, 2016

Stay Connected with OIT

You have several options when it comes to keeping informed of what’s happening at OIT.

·      Subscribe to IT Weekly: Weekly news about IT Services on campus.

·      Subscribe to the OIT Instructional and Research Support eNewsletter: Monthly news from OIT”s Instructional and Research Support teams.

·      Subscribe to the OIT System Status Center: Email updates for the status of OIT services.

·      Follow us on Twitter:@UT_OIT

·      Like us on Facebook: UT_OIT

 

The OIT HelpDesk posts updates about technology on campus, reported issues and problems, and will respond to most questions and comments on Twitter. Twitter and Facebook are great resources for timely updates on OIT announcements.

 

If you have any questions about any OIT Service, please contact the OIT HelpDesk online or call (865) 974-9900.

 

OIT Scantron Test Scoring Services

A fast and accurate way to score tests or enter survey data is to use optical mark recognition forms. These familiar darken-the-circle forms require the use of a number 2 pencil.

 

The cost of scanning is 6 cents per page. It is the same for single- and double-sided forms. This price includes an Excel file containing your data. For tests, we also provide item analysis in the form of a PDF file. Answer reports of each student's answers and the correct answers for each item, formerly an extra cost option, are available at no charge. You must pay using a departmental account. We cannot scan without this account number. Students who need to use the service must handle billing through their department.

 

Scantron forms should be dropped off and picked up at 517 Greve Hall. Forms may be dropped off or picked up between 9 a.m. and 5 p.m., Mon.-Fri. Forms should be picked up promptly after being processed. Processed forms left over two weeks from their drop-off date will be securely discarded.

 

Forms will be processed within one working day. Your Scantron results will be delivered to you via the secure Online@UT (Blackboard) interface. Once you receive your Scantron results in Blackboard, your forms will be ready for pickup at Greve Hall.

 

On the last day of final exams we scan more frequently to give you more time to get your grades in.

 

If you have special needs such as scanning custom forms or scheduling quicker turnaround time, contact the OIT HelpDesk online or call (865) 974-9900 a few days in advance to make the arrangements.

 

Software Update: R by the R Core Team

What is it? R is a free, open source software environment for statistical computing, data management and graphics. While all of its features can be controlled by its programming language, several user interfaces exist that make it easy for non-programmers to use. It is very extensible and supports a wide range of methods. However, its data usually must fit into your computer’s main memory, limiting the size of data sets it can analyze.

 

Where can I run it? Being free, you can install R on any Linux, Mac or Windows computer. R is available on OIT’s Apps@UT, OIT’s Newton Linux Cluster and on the computers in the OIT public labs. There is no simultaneous user limit for R.

 

How can I learn it? OIT offers workshops each semester and there are a set of two-minute tutorials at the  “twotorials” web site. The main R web site lists addresses for support “mailing lists” and manuals.

 

Where can I get support? OIT offers Full Support for R. The best web site to ask questions or look up answers regarding R programming is Stack Overflow. The best place to ask questions or look up answers regarding statistical analysis in R is Cross Validated. You can request assistance by calling the OIT HelpDesk at 974-9900. 

 

Workshops for August 29 – Sept 2, 2016

Instructor-Focused:

·   BYOD Wirelessly with Wolfvision Cynap

August 29 (Mon), 10:00am - 11:00am OR 1:20pm - 2:20pm

August 30 (Tue), 9:30am - 10:30am OR 2:00pm - 3:00pm OR 3:00pm - 4:00pm

August 31 (Wed), 9:00am - 10:00am OR 3:45pm - 4:45pm

 

·   iPads and Instruction, August 30 (Tue), 1:00pm - 3:00pm

 

Researcher-Focused:

·   Introduction to MATLAB, September 2 (Fri), 1:30pm - 3:30pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Spoofing for Phish?

As the school year gets underway, it’s important to be vigilant when checking your email.  There are a couple techniques that scammers are using to steal your information.

 

·         Spoofing is the modification of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source. Spoofing is often used by spammers and can be accomplished by changing the "FROM" e-mail address.

 

E-mail spoofing may occur in different forms, but all have a similar result: a user receives email that appears to have originated from one source when it actually was sent from another source. E-mail spammers often use spoofing in phishing attempts to convince you to open, and possibly even respond to, their solicitations.

 

·         Phishing is when scammers try to contact you through your UT email account to collect your personal information, such as your password, credit card numbers, account numbers, PINs, or Social Security numbers. It could be a phishing email if…

 

·         There are misspelled words in the e-mail or it contains poor grammar. They’re getting better so don’t depend on “just” this indicator alone.

 

·         The message is asking for personally identifiable information, such as credit card numbers, account numbers, passwords, PINs, or Social Security Numbers.

 

·         The message is telling you to login to verify your account or “else”

 

·         The domain name in the message isn't the one you're used to seeing. It's usually close to the real domain name but not exactly the same.

For example: (One of the links below is GOOD, One is BAD!!)

 

Phishing website: http://helpdeskutk-verify.sitey.me/

Real website: http://helpdesk.utk.edu

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  You can check this site to see if a suspicious email has already been reported.  If you have concerns about a specific email, you may report the email to OIT via abuse@utk.edu or contact the OIT HelpDesk.

 

OIT also takes steps to block anyone on the UTK network from going to a bogus or malicious site. Additionally, OIT will reach out to a website provider and inform them that a site hosted on their system is participating in malicious activity. However, it all starts with you. If it looks “phishy”, call OIT and report it. If you realize that you have fallen for a phishing email and logged in with your UT credentials, call the OIT HelpDesk at (865) 974-9900.

 

Remember: no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.

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and click on “Join or leave the list (or change settings)”

 

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Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

August 26
[ITWEEKLY] IT Weekly, August 26, 2016

 

August 26, 2016

Stay Connected with OIT

You have several options when it comes to keeping informed of what’s happening at OIT.

·      Subscribe to IT Weekly: Weekly news about IT Services on campus.

·      Subscribe to the OIT Instructional and Research Support eNewsletter: Monthly news from OIT”s Instructional and Research Support teams.

·      Subscribe to the OIT System Status Center: Email updates for the status of OIT services.

·      Follow us on Twitter:@UT_OIT

·      Like us on Facebook: UT_OIT

 

The OIT HelpDesk posts updates about technology on campus, reported issues and problems, and will respond to most questions and comments on Twitter. Twitter and Facebook are great resources for timely updates on OIT announcements.

 

If you have any questions about any OIT Service, please contact the OIT HelpDesk online or call (865) 974-9900.

 

OIT Scantron Test Scoring Services

A fast and accurate way to score tests or enter survey data is to use optical mark recognition forms. These familiar darken-the-circle forms require the use of a number 2 pencil.

 

The cost of scanning is 6 cents per page. It is the same for single- and double-sided forms. This price includes an Excel file containing your data. For tests, we also provide item analysis in the form of a PDF file. Answer reports of each student's answers and the correct answers for each item, formerly an extra cost option, are available at no charge. You must pay using a departmental account. We cannot scan without this account number. Students who need to use the service must handle billing through their department.

 

Scantron forms should be dropped off and picked up at 517 Greve Hall. Forms may be dropped off or picked up between 9 a.m. and 5 p.m., Mon.-Fri. Forms should be picked up promptly after being processed. Processed forms left over two weeks from their drop-off date will be securely discarded.

 

Forms will be processed within one working day. Your Scantron results will be delivered to you via the secure Online@UT (Blackboard) interface. Once you receive your Scantron results in Blackboard, your forms will be ready for pickup at Greve Hall.

 

On the last day of final exams we scan more frequently to give you more time to get your grades in.

 

If you have special needs such as scanning custom forms or scheduling quicker turnaround time, contact the OIT HelpDesk online or call (865) 974-9900 a few days in advance to make the arrangements.

 

Software Update: R by the R Core Team

What is it? R is a free, open source software environment for statistical computing, data management and graphics. While all of its features can be controlled by its programming language, several user interfaces exist that make it easy for non-programmers to use. It is very extensible and supports a wide range of methods. However, its data usually must fit into your computer’s main memory, limiting the size of data sets it can analyze.

 

Where can I run it? Being free, you can install R on any Linux, Mac or Windows computer. R is available on OIT’s Apps@UT, OIT’s Newton Linux Cluster and on the computers in the OIT public labs. There is no simultaneous user limit for R.

 

How can I learn it? OIT offers workshops each semester and there are a set of two-minute tutorials at the  “twotorials” web site. The main R web site lists addresses for support “mailing lists” and manuals.

 

Where can I get support? OIT offers Full Support for R. The best web site to ask questions or look up answers regarding R programming is Stack Overflow. The best place to ask questions or look up answers regarding statistical analysis in R is Cross Validated. You can request assistance by calling the OIT HelpDesk at 974-9900. 

 

Workshops for August 29 – Sept 2, 2016

Instructor-Focused:

·   BYOD Wirelessly in the classroom with Wolfvision Cynap

August 29 (Mon), 10:00am - 11:00am OR 1:20pm - 2:20pm

August 30 (Tue), 9:30am - 10:30am OR 2:00pm - 3:00pm OR 3:00pm - 4:00pm

August 31 (Wed), 9:00am - 10:00am OR 3:45pm - 4:45pm

 

·   iPads and Instruction, August 30 (Tue), 1:00pm - 3:00pm

 

Researcher-Focused:

·   Introduction to MATLAB, September 2 (Fri), 1:30pm - 3:30pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Spoofing for Phish?

As the school year gets underway, it’s important to be vigilant when checking your email.  There are a couple techniques that scammers are using to steal your information.

 

·         Spoofing is the modification of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source. Spoofing is often used by spammers and can be accomplished by changing the "FROM" e-mail address.

 

E-mail spoofing may occur in different forms, but all have a similar result: a user receives email that appears to have originated from one source when it actually was sent from another source. E-mail spammers often use spoofing in phishing attempts to convince you to open, and possibly even respond to, their solicitations.

 

·         Phishing is when scammers try to contact you through your UT email account to collect your personal information, such as your password, credit card numbers, account numbers, PINs, or Social Security numbers. It could be a phishing email if…

 

·         There are misspelled words in the e-mail or it contains poor grammar. They’re getting better so don’t depend on “just” this indicator alone.

 

·         The message is asking for personally identifiable information, such as credit card numbers, account numbers, passwords, PINs, or Social Security Numbers.

 

·         The message is telling you to login to verify your account or “else”

 

·         The domain name in the message isn't the one you're used to seeing. It's usually close to the real domain name but not exactly the same.

For example: (One of the links below is GOOD, One is BAD!!)

 

Phishing website: http://helpdeskutk-verify.sitey.me/

Real website: http://helpdesk.utk.edu

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  You can check this site to see if a suspicious email has already been reported.  If you have concerns about a specific email, you may report the email to OIT via abuse@utk.edu or contact the OIT HelpDesk.

 

OIT also takes steps to block anyone on the UTK network from going to a bogus or malicious site. Additionally, OIT will reach out to a website provider and inform them that a site hosted on their system is participating in malicious activity. However, it all starts with you. If it looks “phishy”, call OIT and report it. If you realize that you have fallen for a phishing email and logged in with your UT credentials, call the OIT HelpDesk at (865) 974-9900.

 

Remember: no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.

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Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

August 19
[ITWEEKLY] IT Weekly, August 19, 2016

 

August 19, 2016

New Workshop: BYOD Wirelessly with WolfVision Cynap

We have a brand new workshop on using the new Wolfvision Cynap devices that are becoming available this fall in select classrooms. The Cynap system allows you to bring your own device and connect to your tablet, phone, or laptop wirelessly.

 

The Cynap will allow instructors to use multiple devices, have students give presentations without worrying about adapters, and allow students to take better notes of presentations by streaming what is on the screen.

 

Sign up for a one-hour workshop today!

 

Cynaps are available in the following classrooms:

·   Dougherty Engineering 416

·   Earth and Planetary Sciences 400

·   Hodges Library Rooms: 101, 127, 128, 211, 220E

·   Plant Science 128

·   Walters Life Science M401 and M415

·   Alumni Memorial Building 32 (coming soon)

 

Report wireless problems in your classroom

Are you ever in a classroom on campus where the wireless internet coverage could use a little TLC? You can report classroom wireless issues via text message while you are in class by texting “UTKwifi” followed by your building and room number information to 55000.

 

This initiative allows OIT to collect crowdsourced data provided by you, the students, staff, and faculty that are in the classrooms using the WiFi every day. It is recommended to check that your device has been registered for use on the wireless network and was working normally in other areas of campus before texting in your location. This will help ensure that we have the most accurate data possible. As an added benefit of this service, if we receive several text messages in a short time frame for a specific area (for example the auditorium in Alumni Memorial Building), OIT will investigate the issue and dispatch network engineers if necessary. This information, including a screen shot example of how to text in your location, is available in the OIT Knowledge Base. If you have any questions about the pilot, contact the OIT HelpDesk online or call (865) 974-9900.

 

File Sharing: One Drive, Google Drive, and T-Storage

The university provides three approved file storage options for faculty, staff, and students. Information about storing sensitive information is available in the OIT Knowledge Base.

 

T-Storage: T-Storage (you might know this as the H: drive on your computer) provides a central location on premise for users and departments to store files and is available to all Knoxville faculty, staff, and students.  Users have a default quota of 50 GB and Departments have a default quota of 100 GB. Additional information is available on the OIT T-Storage website.

 

OneDrive for Business: OneDrive for Business is available through your Office 365 account and provides you with 1 TB of storage space. You can store documents and photos online so they can be accessed from any Internet-connected computer and be shared with others. Additional information about OneDrive for Business, including the usage policy, is available on OIT’s Office 365 page.

 

Google Drive: Google Drive on your Mac, PC, Android or iOS device gives you a single place for up-to-date versions of your files from anywhere. Google Drive includes unlimited storage for your files. Additional information about Google Drive, including the usage policy, is available on OIT’s Google Apps page.

 

If you have questions about which option is best for you, contact the OIT HelpDesk online or call (865) 974-9900.

 

Software for Faculty, Staff, and Students

UT has contracts with many software providers to allow faculty, staff, and students access to many great programs.  Our contracts govern the distribution of the software and access to it is determined by your affiliation with the university and whether the software will be installed on university-owned or personally-owned computers.  While much of the software is available for academic and administrative use at no additional charge, some of the recommended applications will need to be purchased through VolShop. Additional information is available on OIT’s Software website. Software is available through the following methods:

·        OIT’s Software Download website: Allows faculty, staff, and students to download and install software directly to their computer.

·        Personal and Departmental Purchases available through VolTech.

·        Apps@UT: Run software from OIT’s terminal server as if it were installed on your own computer. You can open and save files on your own computer's disk drive and print to your own printer. Log in at http://apps.utk.edu from any Windows, Macintosh, Linux, or Solaris computer for access to this service.

·        OIT’s Newton High Performance Cluster: Linux-based compute cluster for calculations that require long processing times, a high degree of parallelism, or large data sets.

·        Cloud-based offering: Software available directly from the vendor, such as Qualtics, MATLAB, Mathmatica, and Office 365 ProPlus

 

If you have questions about accessing, downloading, and/or installing UT software, please contact the OIT HelpDesk.

 

Web Surveys Made Easy with Qualtrics

Qualtrics Insight Platform is an easy-to-use online survey software that’s powerful enough to perform the most sophisticated research as well as capture insights for process improvement, program feedback and more. Survey creation is simple and it is easy to collaborate your surveys and results with others and analyze results inside and outside the platform (export to SPSS, Nvivo, SAS, R, etc.). Qualtrics secure servers and technology can manage sensitive data upon approval from the Institutional Review Board (IRB).

 

Qualtrics is for everyone!

Student Researchers - Conduct any type of research from class projects and field studies to graduate capstone projects, theses and dissertations.

Faculty Researchers - Put your respondents in “real-life” situations and execute studies using multiple stimuli, randomization, timing sequences, and more.

Instructors - Administer quizzes and tests with built-in scoring, timed questions and automated distributions and expirations. Create instructional modules, and administer polls and surveys to students.

Administrators - Create forms, applications, collect program feedback and measure campus engagement. Create in-depth reports that can be exported or shared live via a web link.

 

Qualtrics’ New User Interface

Over the summer, Qualtrics migrated to their new user interface which includes improved reporting tools, additional data and analysis features such as Qualitative Research with Text Analytics, and new question types including Signature and Text Highlight. To learn about the changes and new features of the Qualtrics Insight Platform, visit Qualtrics’ Support Page or attend a What’s New in Qualtrics workshop.

 

Account Creation and Training

To create an account go to UT Qualtrics web page.  Multiple workshops are offered throughout the semester at the OIT Training page. If you have any questions about using Qualtrics or wish to set up a one-on-one consultation, contact the OIT HelpDesk online or call (865) 974-9900.

 

Workshops for August 22-26, 2016

Instructor-Focused:

·   Cloud Storage Options at UTK (Faculty / Staff Focused), August 22, 10:30am - 11:30am

·   Creating Accessible Documents on a Mac, August 24, 1:30pm - 3:30pm

·   Getting to Know Canvas:

August 22, 12:30pm - 2:30pm

August 23, 1:00pm - 3:00pm

August 24, 9:00am - 11:00am

August 26, 9:00am - 11:00am OR 1:00pm - 3:00pm

 

·   Teaching in a Technology Enhanced Classroom (TEC) 1:

August 22, 10:00am - 11:30am OR 3:30pm - 5:00pm

August 23, 1:00pm - 2:30pm

August 24, 1:10pm - 2:25pm

 

·   BYOD Wirelessly with Wolfvision Cynap

August 26 , 3:00pm-4:00pm OR 4:00pm-5:00pm

 

Researcher-Focused:

·   What's New: Introducing the Qualtrics Insight Platform, August 25, 10:00am - 11:00am

 

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Encryption- Protecting Sensitive Information

What is encryption? Encryption is the conversion of electronic data into another form, called ciphertext, which cannot be easily understood by anyone except authorized parties. This conversion allows you access to your files, while limiting the ability of others to read and understand your data. The primary purpose of encryption is to protect the confidentially of digital data stored on computer systems or transmitted via the internet.

 

Over the last 10 years, enterprise-wide use of encryption has jumped from 15 percent to 37 percent, according to a 2016 study conducted by the Ponemon Institute.

 

Major encryption categories and considerations include:

 

   Database, data storage centers, and big data repository encryption

   Email encryption

   Application-level encryption

   Hard drive encryption (full disk encryption [FDE] or an intermediate disk encryption)

   Encryption of financial transactions

   Internet connections: secure sockets layer (SSL), transport layer security (TLS)

   Public/private cloud encryption, and cloud gateway encryption

 

The types of industries using encryption vary, too. As would be expected, industries that have strict compliance and regulation—like finance and healthcare—are the biggest users of encryption. But its use is growing industry-wide, from retail and tech companies to manufacturers and the public sector. That’s because no one is immune to many of the mistakes that encryption can protect, like employee error.

 

Your laptop, mobile devices, and USB flash drives can store a tremendous amount of sensitive data. However, if you lose any of these devices, anyone can read your information including your emails, documents, and photos. Encrypting your data is a great tool to use to prevent unauthorized people from accessing your date, if lost, stolen, or even hacked.

 

Want to know how to use encryption for your data and files? OIT, through SANs Securing the Human, provides a training module titled, “Encryption-Protecting Sensitive Information” that can help you understand the benefit associated with encryption. Further, the module includes step-by-step overview of how encryption works to protect your sensitive information. This overview helps you understand what to encrypt and when to encrypt so that you can best protect your information from unauthorized eyes.  

 

To review the “Encryption Module”, go to the Security Awareness Training and click on the BIG RED BUTTON image at the top of the page. You will be prompted to enter your NetID and Password.

 

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August 12
[ITWEEKLY] IT Weekly, August 12, 2016

 

August 12, 2016

Move-In Weekend Support

We will have extra staff on hand at the OIT HelpDesk and Student Computer Support this weekend to help students as they move in. Students can receive help over the phone, by email, or in person at the OIT Service Center in the Commons at Hodges Library or at our temporary location in the Presidential Courtyard. Typical requests include connecting to the network, setting up email accounts, logging in to Canvas/Blackboard, and all the other services related to getting ready for classes. During this time, all students must register their computers and other network devices before connecting to the UT network. The hours for the Commons and Presidential Court locations are posted online. As always, the telephone OIT HelpDesk will be available 24/7.

 

Microsoft Office for Faculty, Staff and Students

Faculty, Staff, and Students have access to Microsoft Office for personally owned devices at no additional cost. The campus agreement with Microsoft provides access to the Microsoft Office ProPlus desktop applications, Office for iPad, and the online Office Web Apps.

 

Students are able to download Microsoft Office ProPlus applications on up to 5 devices (PC, Mac, and/or mobile device). Office ProPlus versions are the full desktop versions of the Microsoft Office Suite and include Word, Excel, PowerPoint, Outlook, OneNote*, Access*, and Publisher*. *Windows PC client programs and/or features only. Cannot be used across devices.

 

To access your Office 365 Pro Plus subscription, log in to download the software at https://portal.office.com/OLS/MySoftware.aspx.

 

Additional information about this program is available online:

Faculty/Staff:  http://oit.utk.edu/proplus

Students:          http://oit.utk.edu/MSadvantage

 

Zoom Test Flights

If you are taking an entirely online course, you may just be using Zoom! Zoom, our UTK cloud-based conferencing technology, allows faculty, staff and students to have high-quality interaction in real time from their computers and mobile devices. You’re invited to join us online for the Fall 2016 Test Flights! Test Flights provide faculty and students an opportunity to join an online meeting and test the communication tools available to meeting participants. Test Flights will be held via the Zoom application. 

 

Participants are welcome to join either of the meetings below and you may exit the online meeting at any time.

·   Monday, August 15, 11:00am to 1:00pm

·   Tuesday, August 16, 5:00pm to 7:00pm

 

You may review the specific instructions and additional information about Zoom prior to joining a Test Flight.

 

Clicker Users: UTK Migrates to TurningPoint Cloud TODAY

UTK has migrated to Turning Technologies' TurningPoint Cloud system for classroom polling. Turning’s Cloud has an enhanced polling system that provides greater questioning structure and classroom engagement for faculty and students.

 

Turning discontinued TurningPoint 5, so TurningPoint Cloud is the only option going forward.  TurningPoint Cloud is a single, web-based management system that features polling via hybrid response devices (clickers and web-based mobile devices) with an annual Turning account. All students (who don’t currently have a 4-year account) need to purchase the Turning account (1 year or 4 year) and for the beginning of this semester, they will receive a rebate of $20.99 for any combination of the Turning account and/or clicker bundle.

 

Software Update: SPSS SamplePower

Whatis it? SamplePower, by SPSS, an IBM Company, helps you plan your study by figuring out the smallest number of subjects (or experimental units) you would need to find a significant result.

 

Where can I run it? SPSS SamplePower is available at no additional charge to faculty, staff and students at all UT campuses for installation on university-owned and personally-owned Windows PCs. The download and installation instructions are available at the OIT Software Download web page.

 

How can I learn it? To learn SPSS SamplePower, refer to the documentation found under the Help menu.

 

Where can I get support? OIT offers Minimal Support for SamplePower.

 

Workshops for August 15-19, 2016

Instructor-Focused:

TurningPoint Clickers (Basics and Transitioning to TurningPoint Cloud (6)):

August 15, 9:00am - 10:30am OR 11:00am - 1:00pm OR 1:30pm - 3:00pm

August 16, 9:00am - 10:30am OR 1:30pm - 3:00pm OR 3:30pm - 5:00pm

August 17, 9:00am - 10:30am OR 11:00am - 1:00pm

August 18, 1:00pm - 3:00pm

August 19, 11:00am - 1:00pm

 

Teaching in a Technology Enhanced Classroom (TEC) 1:

August 17, 2:30pm - 4:00pm

August 18, 9:30am - 11:00am OR 3:00pm - 4:30pm

 

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Protecting Data on Your Smart Phone

When we store personal information on devices like smart phones, we are taking the risk that the information will be exposed to unauthorized persons. Here are some recommendations:

·   Avoid storing pictures locally on your laptop, smartphone or tablet.

 

·   Keep secure backups on Hard Disk Drives or other less portable devices to securely store your confidential and sensitive documents. Make sure that the hard drive is kept well away from an internet connection, as any internet-connected device can be an open door for hackers at some point.

 

·   Encrypt, encrypt, encrypt. It may seem an overhyped functionality, but making your data undecipherable to hackers is a strong defense. Latest generation Android devices have an embedded full-device encryption feature that can encrypt all data, including applications, downloaded files and pictures. If your phone has PIN capabilities, SET IT!

 

·   Protect your accounts with strong, complex passwords. Use symbols, numbers and capital letters or even strange phrases to lock your cloud content from prying eyes.

 

·   Try to blur out your face on potentially compromising images. You wouldn’t want your risqué selfies to appear on Twitter, Reddit or Facebook would you?

 

·   Don’t email your private photos. Email accounts, especially those without two-factor authentication enabled, are easy targets for hackers looking to steal your personal details and intimate photos.

 

·   Format your memory card or internal memory. When you sell or lend your phone, be sure to format and overwrite the data with a secure erase tool to make sure that nothing remains.

 

·   Don’t share confidential information on open Wi-Fi hotspots unless you use a proper mobile security solution to block unrequested connections. Hackers can monitor your traffic and grab your banking credentials and compromising pictures without your knowledge. NOTE: UT-Open and is an open hotspot, meaning the data is NOT encrypted between your device and the access point. Eduroam offers the only encrypted service between your device and the network on campus. You can authenticate to Eduroam using your netid@utk.edu and password credentials.

 

·   Disable auto-uploads for cloud storage solutions such as Google Apps, iCloud and Dropbox. These services, as useful as they may seem, create cloud-based versions of your images without filtering your most sensitive files from the harmless ones.

 

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August 05
[ITWEEKLY] IT Weekly, August 5, 2016

 

August 5, 2016

How Does an Employee Get Access to Technology at UT?

Have you ever wondered how a new employee gets added to the system? When a new employee is hired, the hiring department should complete the IRIS Transaction: ZPHRRECORD000 – Record Pending Employee and use your department’s Pending Employee position. The new employee will be added to IRIS and assigned a NetID in the directory. This process takes a few days before the account has been added to all the appropriate systems. Once the NetID is ready, you can create an email account, download software, log in to your desktop and/or computers at the library, access MyIRIS Employee Self-Service, and much, much more.

 

If you find yourself in a bind and need a NetID for a new employee sooner than the typical cycle allows, you can request one by filling out our online Request for NetID Form. The form is available at http://oit.utk.edu/forms > Request a NetID (Network Identifier) for a Person. This account will be manually created, and as a result will have limited access to UT resources until the new employee’s information has traversed the various systems. Requests for new NetIDs are typically processed within one business day.

 

If you have any questions, please contact the OIT HelpDesk online or call (865) 974-9900.

 

Upcoming Upgrades to the VPN (access.utk.edu)

OIT Network Services will be upgrading the VPN (access.utk.edu) on Monday, August 8th between 10:00 PM and 2:00 AM EDT. After the upgrade, users will see a change in style and layout of the web portal; however, no loss of functionality is expected.

 

Note for Mac users: Network Connect is no longer supported by the vendor for Mac OS Maverick (10.9) and newer. Mac users should install the Pulse Secure client available on the OIT Software Download website. Installation and configuration instructions for Mac & Windows are available on the OIT Knowledge Base.

 

Note for Windows users: We are encouraging Windows users to also move to the Pulse Secure client, however, the Network Connect client and Secure Application manager will continue to be supported by the vendor. These clients should automatically upgrade on the next login after the system upgrade.

 

Users of Pulse Secure clients on Android and iOS devices should not be impacted by this upgrade.

 

If you have questions related to this announcement, please contact the OIT HelpDesk online or call (865) 974-9900.

 

Use Lynda.com to Supplement your Course!

Our Lynda.com campus subscription provides a vast online library of instructional videos covering the latest in software product tutorials, creative design techniques and professional development training. With more than 2,500 courses taught by industry experts, lynda.com is designed for all levels of learners and at least 20 new courses are added weekly. Create playlists for yourself or to share with those inside the UTK domain, adding your own content for students to access all in one online collection. Enter through the UTK portal here: https://oit.utk.edu/lynda with your NetID and Password and enjoy these benefits and more!

        Unlimited access to thousands of courses

        Beginner to advanced courses

        Full courses or segments dedicated to certain tasks

        Closed captioning on many videos, with a time-coded transcript

        Access to course instructor's materials added through playlist creation

        Mobile connections and offline viewing from smart phone, tablet or computer

        Faculty can be group administrator: Upload student group, assign tasks and export reports on student progress.

 

For assistance with these tools in Lynda.com, contact the OIT HelpDesk online or call (865) 974-9900.

 

Classroom Technology Training

Attend one of our blitz training workshops on clickers and/or Technology-Enhanced Classrooms. Learn how to incorporate the new TurningPoint software in your class, start using clickers for the first time, or discover how to best use the Smartboards, document cameras, and other technology in your classes. 

 

Plus, we have a brand-new workshop on using the new Wolfvision Cynap devices that are becoming available this fall in select classrooms. The Cynap system allows you to bring your own device and connect to your tablet, phone, or laptop wirelessly.

 

Check Out the Workshops for:

        TurningPoint Clickers (Basics and Transitioning to TurningPoint Cloud 6)

        Teaching in a Technology-Enhanced Classroom

        BYOD Wirelessly with Wolfvision Cynap

 

Software Update: SPSS Statistics by SPSS, an IBM company

What is it? SPSS Statistics is the most widely used statistics package at UT. It does a broad range of statistics and graphics, and it is easy to learn and use. It is also easy to transfer data from SPSS into R or SAS to access any esoteric analyses. While most users prefer the SPSS easy-to-use GUI interface, more advanced users can take advantage of its programming language. The SPSS programming language can be used to automate repetitive tasks, to leave an audit trail of the steps you took, and to get the package to do something that it was not originally designed to do.

 

Where can I run it? SPSS is available at no additional charge to faculty, staff and students at all UT campuses for installation on university-owned and personally-owned Windows, Macs and Linux computers. The download and installation instructions are available at the OIT Software Download web page. It is also available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for SPSS.

 

How can I learn it? OIT offers workshops on SPSS each semester, and you may schedule a one-on-one tutorial by calling the OIT HelpDesk at 974-9900. There is also an introductory tutorial available in SPSS under Help. The other help files are also very detailed and easy to learn from. The Lynda.com online training library offers free SPSS training videos to registered members.

 

Where can I get support? OIT offers Full Support for SPSS. You can request assistance from the OIT HelpDesk at 974-9900.

 

Workshops for August 8-12, 2016

Instructor-Focused:

·   Teaching in a Technology Enhanced Classroom (TEC) 1, August 8, 9:30am - 11:00am

·   Getting to Know Canvas, August 8, 1:00pm - 3:00pm

·   Teaching in a Technology Enhanced Classroom (TEC) 1, August 8, 3:00pm - 4:30pm

·   Teaching in a Technology Enhanced Classroom (TEC) 1, August 9, 1:00pm - 2:30pm

·   Camtasia for Mac, August 9, 2:00pm - 4:00pm

·   Getting to Know Canvas, August 12, 1:00pm - 3:00pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Using Cloud Storage

With the increase use of cloud storage (GoogleDrive, Microsoft OneDrive, Dropbox, Evernote, etc), individuals should take extra precautions to ensure that personal data and university data is protected.

 

Cloud storage can reduce the risk involved with physically carrying data around on removable media. Users often have on-demand access to their information anywhere, and cloud service can provide users easier collaboration with others due to ease of accessing and transferring information.

 

However, being aware of the disadvantages of cloud computing will allow you to best utilize its services. Cloud services often run on an external or third party provider’s system, unlike systems directly under the user’s personal or institutional control. It is important to know who is actually storing the information and how it is being stored.

 

Cloud vendors often have transparent or inadequate service level agreements, which do not clarify their level of security and privacy regarding your data. Being aware of the security controls will help you protect the data.

 

It is imperative that no legally restricted or confidential data be placed in cloud environments that are not sanctioned by the University. Currently, the only cloud storage environments that are approved by the University are Google Drive (using your university account) or Microsoft's OneDrive for Business.

 

While cloud computing can be a beneficial utility, it is important that users are aware of the types of information being stored, where the information is stored, and what security measures are in place to protect your data.

 

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July 29
[ITWEEKLY] IT Weekly, July 29, 2016

 

July 29, 2016

Canvas is Here! Available August 1

As you know, UTK is transitioning from the Blackboard Learn LMS to Canvas over the course of the next year. Blackboard and Canvas will run in parallel through May 31, 2017, when Blackboard will be retired. Canvas will be available to faculty on August 1, 2016 at http://utk.instructure.com. Faculty will be able to login with their Netid and password, and will have access to all Fall Semester courses. We’ll have a new login screen available soon.

 

It’s not too late. If you are interested in using Canvas for Fall 2016 classes, please complete an OIT HelpDesk Support Ticket as soon as possible so that we can migrate your Blackboard course content. Additionally, you may wish to attend an Introduction to Canvas Workshop or drop in for an open consultation. We are also happy to schedule special group workshops by request. Keep an eye to your email and the online.utk.edu website for updates and online training opportunities. We will soon be announcing our Fall Semester workshop schedule, which will be full of Canvas opportunities. Begin to prepare now for the Spring Semester.

 

You may register for any of the following opportunities at our Training/Workshop Registration page:

 

Getting to Know Canvas Workshops:

1:00pm – 3:00pm, Greve 520: August 8, 12

 

Open Consultations for Transition to Canvas:

9:00am – 11:00am, Greve 520: August 2, 4

 

July 25: Changes to UTK Wireless

On Monday, July 25th, OIT reduced the number of UTK wireless networks from four to two in order to increase the throughput of the wireless network. The two broadcasted networks for connecting to wireless are ut-open and eduroam.

 

UT-open: The unsecured network available to faculty, staff, students, and visitors. A new portal is now available to manage network registration and visitor access.

 

Eduroam: The secure network available to faculty, staff, and students. Eduroam replaced the ut-wpa2 network and offers all of the previous functionality. In addition to wireless access at UT, faculty, staff, and students will be able to obtain Internet connectivity when visiting other participating eduroam institutions.  Instructions for getting connected with eduroam are available in the OIT Knowledge Base.

 

If you have any questions about this change or would like assistance connecting to eduroam, please contact the OIT HelpDesk online or call (865) 974-9900.

 

Software Update: SigmaPlot by Systat Software, Inc.

What is it? SigmaPlot is a scientific graphing and visualization software package with advanced curve fitting, a vector-based programming language and macro capability. The software is controlled through the graphical user interface that is modeled after the Microsoft Office style ribbon system. SigmaPlot contains over 100 graph types and the user interface allows detailed manipulation of every graph object. SigmaPlot also includes access to 50 statistical tests which can be used for basic data analysis.

 

Where can I run it? SigmaPlot is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs, where six people can use it at once.

 

How can I learn it? To get started with SigmaPlot you can watch the tutorials on the SigmaPlot introductory movies web page.

 

Where can I get support? OIT offers Minimal Support for SigmaPlot. However, the company offers assistance through their product support page.

 

Workshops for August 1-5, 2016

Instructor-Focused:

·   Open Consultations for Transition to Canvas, Aug. 2, 9:00am - 11:00am

·   OneShot Video for Instruction, Aug. 3, 10:00am - 12:00pm

·   Open Consultations for Transition to Canvas, Aug. 4, 9:00am - 11:00am

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Computer Security: Risk

Information security is about addressing or reducing RISK. It's easy to overlook this when all you hear is talk about passwords, firewalls, encryption, policies or two-factor authentication. These are tools we use to reduce the risk that our information (i.e. university data, personal data) is disclosed to an unauthorized person or persons.

 

If this is too abstract, here's another example - we have locks on our doors and locks on our cars. Why? Because there's a "risk" that someone will decide they need our personal belongings more than we do. There's a threat - the thief; there's a vulnerability - an unlocked door or car. The level of risk we're willing to accept depends on what we're protecting, the existence of a threat, and the extent that we're vulnerable.

 

The same holds true for protecting our information. We take great care to protect sensitive information (credit cards, SSN's). There's a threat - the hacker; there's a vulnerability - an unlocked workstation. If you have access to sensitive information because of your job or if you have personal documents that you store on your devices, then the level of risk that you’re willing to accept should be lower.

 

We are working and living in a time when information means money. Just like your personal possessions at home, information should be protected because there's a constant effort by folks to take it from us. We become easy targets when we increase our vulnerability by not locking our workstations or by sending or storing sensitive information in our email. That means we are accepting a higher level of risk. Are you in a position to accept risk on-behalf of the university? Most of us are not so we must be good stewards of the university's information and information resources and protect it as if it was our own.

 

Information security best practices are in place to help the university community reduce risk and protect the confidentiality, integrity, and availability of its information resources. Start by doing the basics: lock your workstation when you're away from your desk; don't click on links in un-solicited emails; don't share your NetID password with anyone; keep your software updated and patched; protect the data.

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