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The IT Weekly Archive for the Office of Information Technology at the University of Tennessee, Knoxville.
February 27
[ITWEEKLY] IT Weekly, February 27, 2015

February 27, 2015

OIT’s 2015 Customer Satisfaction Survey

Next week, OIT will be distributing its annual Customer Satisfaction Survey. This survey is your chance to rate OIT and provide input regarding your information technology needs. Last year, the feedback we received from the 2o14 survey significantly shaped direction of some of the work OIT accomplished throughout the past year!

 

In 2014, some of the areas suggested numerous times for improvement included wireless coverage, cellular coverage, collaboration tools and MyUTK.

 

For wireless coverage, OIT has installed an additional 400 access points on campus and upgraded 40% (over 1,800 in all) of the existing access points to a newer version of AP that provides 40% greater usage density per access point.

 

Cellular coverage remains questionable in certain buildings, but we continue to work with the cellular providers on potential solutions and hope to show improvement in these problem areas in 2015.

 

In regards to collaboration tools, Sharepoint remains an attractive solution, but we have also enabled the Google and Microsoft Office365 solutions for all of campus. Expanded email services and cloud storage options are just part of the functionality offered in these suites. In addition, Zoom is now available to the campus for high quality video conferencing capability.

 

Finally, MyUTK received a complete makeover in 2014, looking to be more of a campus portal with targeted messaging and to create ease of access to multiple student/faculty services.

 

Look for an email from Joel Reeves, Assistant Vice Chancellor and Chief Information Officer, next week and help OIT continue to understand and meet your technology needs.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

We migrated over 560 accounts this week and now have 1,765 in Office 365/Volmail and 13,294 remaining in Tmail. These are the departments/units that migrated this week:

 

·   College of Education, Health & Human Sciences (CEHHS) administration

·   These CEHHS departments, including their affiliated centers & programs:

- Child and Family Studies

- Educational Leadership and Policy Studies

- Educational Psychology and Counseling

- Kinesiology, Recreation, and Sport Studies

- Nutrition

- Public Health

- Retail, Hospitality, and Tourism Management

- Theory and Practice in Teacher Education

 

Macintosh HD:Users:jderco:Desktop:DesktopFiles:IT WEEKLY:VOlmail2_27.png

 

Remember that Volmail accounts have a 50GB quota compared to the 2GB quota in Tmail! If your department/unit is interested in scheduling a migration date, particularly in April before final exams begin, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: JMP by SAS Institute

What is it? JMP is software for data management, analysis and visualization and it is commonly used in applications such as design of experiments, scientific research and quality control. It is particularly strong in visualizing data interactively, offering tools such as multiple linked graphs and 3D rotating scatterplots. The software consists of two products: JMP and JMP Pro. JMP Pro contains everything in JMP plus advanced techniques for predictive modeling, cross-validation, model comparison and one-click bootstrapping. A scripting language is also available in JMP and JMP Pro.

 

Where can I run it? JMP is made available at no additional charge to faculty, staff and students at UT Knoxville, UT Tullahoma and UT Memphis through their respective technology fees for installation on Windows and Mac computers. The download and installation instructions are at http://oit.utk.edu/software. For UTK, JMP is also available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for JMP.

 

How can I learn it? The JMP User Community web page at http://www.jmp.com/community provides Web Resources where you can watch on-demand webcasts, a Learning Library that includes guides, tutorials and demos and a JMP Discussion Forum where you can ask questions and share information about the JMP software.

 

Where can I get support? OIT offers Minimal Support for JMP. The JMP User Community web page at http://www.jmp.com/community provides JMP Support Resources, which include the JMP Knowledge Base, JMP FAQs on the JMP software features and how-to use JMP for various statistics, and a library of JMP documentation. SAS Institute offers free telephone support at (919) 677-8008, online support by submitting a SAS Technical Support Form located at http://www.jmp.com/support/ and email support.

 

Workshops for Mar 2-6, 2015

Instructor-Focused:

·   LiveOnline@UT 4 (Breakout Rooms and Other Tools), Mar 2, 1:00pm - 3:00pm

·   Zoom Video Conferencing, Mar 2, 3:00pm - 4:00pm

·   Online@UT 04 (Assignments and Plagiarism Prevention), Mar 3 , 9:00am - 10:00am

·   Turning Point Clickers 1 (Basics), Mar 3 , 1:00pm - 3:00pm

·   Online@UT 07 (Integrating Publisher Content), Mar 4, 9:00am - 10:00am

·   Online@UT 09 (Assessment Rubrics in Blackboard Learn), Mar 5, 9:00am - 10:00am

·   Turning Point Clickers 2 (Advanced Uses), Mar 5, 1:00pm - 3:00pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

YOU are the Best Security Money Can Buy

Working inside a small office, inside an even larger department, that is inside the framework of a large educational institution such as ours can often leave users thinking that their day-to-day information security practices have little impact on the overall information security of the institution. However, that statement could not be farther from the truth.  Over the past few weeks, we’ve addressed the dangers and risk associated with insider misuse[1] and users have seen that insider misuses is the leading security threat to users’ personal information and devices, and that of the university.

 

While your institution and departments certainly implement various information security controls that are intend to protect you and your most sensitive date, your information security practice is the most important layer of security to ensure the protection of you, your colleagues, and your institution.

 

Because insider misuse is often the result of unintentional behavior, the only way to shed light on the growing problem is to bring awareness to users.  It is crucial that users understand that their daily information security practice poses a significant risk and can have a tremendous impact on more than just their personal information and devices, but their colleges and institutional data as well.

 

One way to reduce the impact of harm cased by insider misuse is to back up your computer and devices. Following the tips below can reduce the impact that information security breaches can have on you and your productivity.

·         Always plan for the worst and make backing up your devices a part of your regular routine.

·         Encrypt or password-protect your backups to ensure privacy.

·         Store your backups ‘offsite’ or in a different location (e.g. GoogleDrive or Microsoft OneDrive for Business are available to all faculty and staff)

·         Take the extra step and occasionally try to restore your data to ensure your backups are working.

 

[1] Links to previous articles concerning Insider Misuse:

https://utworks.tennessee.edu/oit/itweekly/default.aspx;

https://utworks.tennessee.edu/oit/itweekly/Lists/Posts/Post.aspx?ID=284;

https://utworks.tennessee.edu/oit/itweekly/Lists/Posts/Post.aspx?ID=285

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Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

February 20
[ITWEEKLY] IT Weekly, February 20, 2015

February 20, 2015

OIT Private Cloud Services

OIT's Virtual Machine (VM) offering allows you to retire your old physical servers and pay only for those resources you need in a VM. Physical servers can even be converted directly into VM’s if needed. A department can maintain full control of a VM, or request system administration services (for a fee) from OIT. 

 

Costs: The average VM in our data center is currently 2 vCPU’s, 4GB ram and 200GB storage. OIT’s charge for such a configuration is approximately $30/month. Similar configurations in a commercial cloud service will typically run about $180/month. You can calculate our charges using the OIT VM order form. For additional comparison, the link at https://www.cloudorado.com/cloud_server_comparison.jsp provides costs for larger number of commercial cloud providers.

 

Major University applications such as Banner and BlackBoard run on OIT’s virtual clusters.

 

Benefits of converting to virtual machines:

·         Redundancy – A host failure will only cause a temporary outage of a VM.   The VM will start back up automatically on another host.   All components of the virtual clusters use enterprise class redundant parts.  All equipment is kept in OIT’s datacenters which can withstand power failures. 

·         Outage-free resource changes - Add CPUs, memory, NICs, and hard drives without interruption to the running virtual machine.

·         Snap Shots – This is your “undo” button.  Take a snapshot before a risky change.  Should the change fail, immediately revert back to the snapshot.  If the change is successful simply delete the snapshot.

·         Server portability – VMs are just a set of files, which can be copied or moved from one virtual environment to the next.

 

Last Chance to Participate: Survey for Teaching Faculty

If you teach, you can still take the “Resources for Teaching Faculty” survey, which asks questions about faculty support needs regarding teaching and learning. Faculty input will inform four units on campus: OIT’s Instructional Support, TennTLC, Online Programs, and the Campus Classroom Upgrade Committee. The survey will close March 5, so please plan to provide your input!

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

We migrated almost 400 accounts this week and now have 1,331 in Office 365/Volmail with 13,845 remaining in Tmail. These are the departments/units that migrated this week:

 

·   College of Communication & Information

·   UT Police Department

·   Andy Holt Tower 4th floor

·   Parking & Transit Services

 

 

We’ll be migrating the UT Institute of Agriculture during March, and about half of April is now scheduled. If your department/unit is interested in scheduling a migration date, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: Image J

What is it? ImageJ (by National Institutes of Health) is a free, open source image-processing program that can display, edit, analyze, process, save and print various image types. ImageJ, written in Java, was designed with an open architecture that provides extensibility via Java plugins. Custom acquisition, analysis and processing plugins can be developed using ImageJ's built in editor and Java compiler.

 

Where can I run it? Being free, you can install it on any Linux, Mac or Windows computer. It is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for ImageJ.

 

How can I learn it? OIT offers workshops on ImageJ each semester. For UTK, you can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. Documentation, including the ImageJ User Guide, tutorials and examples, can be downloaded at http://imagej.nih.gov/ij/docs/index.html.

 

Where can I get support? OIT offers Full Support for ImageJ. For assistance, contact the OIT HelpDesk at 974-9900. The main web site at http://imagej.nih.gov/ij/ includes FAQs and their Documentation Wiki at http://imagejdocu.tudor.lu, has more FAQs for ImageJ.

 

Workshops for Feb 23-27, 2015

Instructor-Focused:

·   Online@UT 05 (Grade Center in Blackboard Learn), Feb. 23, 9:00am - 11:00am

·   Digital Badges and Certificates: Recognition for What You Teach, Feb. 24, 9:00am - 10:00am

·   LiveOnline@UT 3 (Bb Collaborate Plan and Publish), Feb. 24, 11:00am - 12:00pm

·   Multimedia Development for Faculty, Feb. 24, 1:00pm - 3:00pm

·   Turning Point Clickers 2 (Advanced Uses), Feb. 25, 9:30am - 11:30am

·   IT Community of Practice, Feb. 25, 12:20pm - 1:10pm

·   Online@UT 03 (Blogs and Wikis in Blackboard Learn), Feb. 25, 1:00pm - 3:00pm

·   Online@UT 06 (Structuring Your Blackboard Learn Course Site), Feb. 26, 9:00am - 11:00am

·   Online@UT 08 (Managing Your Blackboard Learn Course Site), Feb. 26, 1:00pm - 3:00pm

·   Teaching with Mobile Devices, Feb. 25, 10:00am - 12:00pm

Researcher-Focused:

·   Google Appliance 1 (Utilizing the UT Google Search Appliance), Feb. 23, 1:00pm - 2:30pm

·   SAS Basics, Feb. 24, 1:30pm - 3:30pm

·   SPSS 1 (Basics), Feb. 26, 11:15am - 12:35pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Protecting Your Email Protects More Than Just You

Insider misuse of email is one of the most common threats to both individuals and institutions. Because of the significance of this threat, it is crucial that individuals are aware of certain computer practices that can lead to insider misuse and likely put you, your address book, and your institution at risk.

One tip for avoiding institutional email exposure is to limit the use of the institutional email account to business use only. This includes refraining from using the institutional email account when registering for any online accounts, personal listservs, or in online forums. This can be easily accomplished by creating a secondary, personal account either through Gmail, Hotmail, or various other providers that you will use in the place of your institutional email when necessary. Further, as a general best practice rule, limiting the use of your institutional email to strictly business matters can significantly reduce the risk that you will be exposed to any malware or scams that may be circulating through your personal address book or affiliate websites that may have your secondary email.  

 

Although the lines of work life and personal life are growing increasingly blurry, assessing the increased risk that individual behavior may have on an intuitional account will help individuals and colleagues better understand that the threat they impose is not only to their own accounts and work productivity, but to the institution and the colleagues around them.

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To Join/Leave the IT Weekly go to http://listserv.utk.edu/archives/itweekly.html

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Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

February 13
[ITWEEKLY] IT Weekly, February 13, 2015

February 13, 2015

REMINDER: Campus Survey for Teaching Faculty

If you teach, please take the “Resources for Teaching Faculty” survey, which asks questions about faculty support needs regarding teaching and learning. Faculty input will inform four units on campus: OIT’s Instructional Support, TennTLC, Online Programs, and the Campus Classroom Upgrade Committee. If you receive this survey, please take the time to complete it and make your needs known!

 

Recent Changes to MATLAB

Recent changes to the MATLAB and Simulink installations include updates, bug fixes and a toolbox addition to the UT site license.

 

MATLAB Updated to R2014b

MATLAB R2014b is now available on UTK’s server Apps@UT and the computers in the OIT public computer labs. Quoting the R2014b Release Notes, “Release 2014b includes a major release of MATLAB® with a new graphics system, increased support for big data, features for packaging and sharing code and source control integration. Simulink® has significant updates with new features for accelerating model building and running consecutive simulations. R2014b also includes updates to all other products.”

 

The recommended patches for MATLAB R2014a and MATLAB R2014b, which fix several bugs in these releases, have been applied. Effective January 14, MathWorks fixed these bugs in the downloaded versions on mathworks.com. For your personal installations downloaded prior to January 14, MathWorks recommends that you install the patch to MATLAB 2014a located at Bug Report ID 1090500. For MATLAB R2014b, install the patch located at Bug Report ID 1184018.

 

Toolbox Added to MATLAB Site License

The Econometrics Toolbox™, purchased by the UTK Business Analytics and Statistics Department and recently added to the UT MATLAB site license, has been installed with the MATLAB R2014b release.  The Econometrics Toolbox™ provides functions for modeling time series and economic data. For more information, visit http://www.mathworks.com/products/econometrics/.

 

For information on how to download and install the new MATLAB 2014b products, download the OIT MATLAB installation document available on the OIT Software Distribution web site after logon at https://web.dii.utk.edu/softwaredistribution.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

To date, we have migrated 973 accounts to Office 365/Volmail, and about 14,222 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   IT staff for the UT Institute of Agriculture

·   Earth and Planetary Sciences

·   IT staff for the College of Communication and Information

 

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We are working with representatives from the colleges of Architecture and Design, Law, Nursing, and Education, Health, and Human Sciences to identify migration dates. If your department/unit is interested in migrating, particularly in April, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: ImageJ

What is it? ImageJ is a free, open source, image-processing program that can display, edit, analyze, process, save and print various image types. ImageJ, written in Java, was designed with an open architecture that provides extensibility via Java plugins. Custom acquisition, analysis and processing plugins can be developed using ImageJ's built in editor and Java compiler.

 

Where can I run it? Being free, you can install it on any Linux, Mac or Windows computer. It is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for ImageJ.

 

How can I learn it? OIT offers workshops on ImageJ each semester. For UTK, you can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. Documentation, including the ImageJ User Guide, tutorials and examples, can be downloaded at http://imagej.nih.gov/ij/docs/index.html.

 

Where can I get support? OIT offers Full Support for ImageJ. For assistance, contact the OIT HelpDesk at 974-9900. The main web site at http://imagej.nih.gov/ij/ includes FAQs and their Documentation Wiki at http://imagejdocu.tudor.lu, has more FAQs for ImageJ.

 

Workshops for Feb 16-20, 2015

Instructor-Focused:

·   LiveOnline@UT 2 (Engagement in Bb Collaborate), Feb. 16, 1:00pm - 3:00pm

·   Turning Point Clickers 1 (Basics), Feb. 17, 9:30am - 11:30am

·   Zoom Video Conferencing, Feb. 17, 2:00pm - 3:00pm

·   Camtasia for Windows 2 (Advanced Topics), Feb. 18, 9:00am - 11:00am

·   Teaching with Mobile Devices, Feb. 19, 10:00am - 12:00pm

·   Online@UT 11 (Discussion Forum in Blackboard Learn), Feb. 20, 9:00am - 11:00am

Researcher-Focused:

·   Newton 1 (Introduction to Newton HPC), Feb. 18, 3:00pm - 5:00pm

·   Mathematica 1 (Basics), Feb. 19, 1:30pm - 3:30pm

·   Newton 1 (Introduction to Newton HPC), Feb. 19, 3:00pm - 5:00pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: SANS Securing the Human

Last October, UT Policy "IT0123 - Security Awareness, Training, and Education” went into effect. The policy requires that each campus develop plans and procedures to ensure that staff have the opportunity to receive role-based security training. The UTK campus was introduced to the online Security Awareness Training in 2014. Over 2200 staff members completed the online training. The university purchased a program that is hosted by SANS, one of the most trusted and by far the largest source for information security training and security certification in the world.

 

The training consists of a number of videos that cover specific security topics. The videos range anywhere from 1 to 5 minutes in length and are intended to raise awareness and influence user behavior that will reduce security risks. The training allows the users to complete the training at their own pace, monitor their progress, and revisit completed training.

 

The program is hosted and maintained by SANS. Therefore, the emails that the system generates are sent automatically to UTK staff on behalf of Bob Hillhouse with a return address of “noreply@securingthehuman.org”. This has led to a number of calls to the OIT HelpDesk from staff who have been taught to question and inspect unsolicited emails where the reply-to address doesn’t “look quite right”. The emails also contain a link to a local, UTK website where users can log into the training program - https://security.utk.edu/awareness.

 

Response to the training has been positive. Several staff members have asked if they could share the training with their families. Staff are encouraged to log into the training from home and share the videos. There are several modules that specifically address information security issues at home.

 

Last week, OIT implemented the 2015 Security Awareness Training program to all staff with reporting lines to the Knoxville campus. Although the training is not mandatory, department heads have been encouraged to require staff to complete the training. The training will be refreshed on an annual basis. The 2015 training will remain open until December 31, 2015.

 

Users having questions on the validity of the training emails or having difficulty in completing the training should call the OIT HelpDesk at (865) 974-9900.

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Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

February 06
[ITWEEKLY] IT Weekly, February 6, 2015

February 6, 2015

Originlab Webinars and Online Training

Originlab, publishers of Origin/OriginPro graphics and data analysis software, is offering a new series of public online training webinars. Topics include:

·         What’s New in Origin 2015

·         Introduction to Origin

·         Curve Fitting and Peak Analysis in Origin/Origin Pro

·         Creating, Customizing, and Publishing Graphs

·         Introduction to Programming in Origin 

·         Data Processing and Statistics in Origin/OriginPro

 

The live webinar on Creating, Customizing and Publishing Graphs will be held February 12, 2015 at 2:00PM EST. The Originlab tech support team will be available during the webinar to answer your questions.

 

To register for this live event and other upcoming webinars, and to view previously recorded webinars, please visit the WebEx Page.

 

For UTK, OriginPro 2015 is available on Apps@UT and the computers in the OIT public computer labs.

 

Lynda.com - Exceeding Expectations!

Over 2000 Faculty, Staff and Students have logged in, and used the lynda.com courses since its introduction in November! Lynda.com is a library of online courses, with thousands of instructional videos on a vast array of topics. While the majority of courses are computer-related, other topics include leadership skills, management, marketing, game design and development, and teacher tools and professional development. New courses are added daily. Lynda is available to all UT Faculty, Staff and Students. If you haven’t already, you might want to check it out yourself: http://oit.utk.edu/lynda.

 

If you are already familiar with lynda.com, please remember it is also supported within Blackboard Learn. Faculty members can assign lynda.com courses in Blackboard. It is an easy way to verify that all students have a base level of information about a topic before an assignment on a particular piece of software.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

To date, we have migrated about accounts to Office 365/Volmail, and currently 14,284 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   IPS (Institute for Public Service)

 

 

Throughout March, the UT Institute of Agriculture will be migrating to Office365/Volmail.  Most of April remains available for migrations. If your department is interested in moving ahead with migration, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: HLM

What is it? HLM from Scientific Software International is a package that does Multilevel Models that are also often called Hierarchical Linear Models (HLM). An example of a multilevel model is a regression equation showing how studying increases grades. That relationship may differ at different levels, such as teachers within schools within districts.

 

Where can I run it? For UTK, HLM is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is a two simultaneous user limit for HLM.

 

How can I learn it? You can learn HLM from the Help files, which contain the entire manual. However, to understand the manual, you also need the book by the program's developers, Raudenbush and Bryk, Hierarchical Liner Models, Applications and Data Analysis Methods. The web page is at http://www.ssicentral.com/hlm/index.html.

 

Where can I get support? OIT offers Minimal Support for this software. We can help you analyze HLM models using other software that we fully support. For assistance, contact the OIT HelpDesk at 974-9900.

 

Workshops for Feb 9-13, 2015

Instructor-Focused:

·   Online@UT 01 (Introduction to Online@UT - Blackboard Learn), Feb. 9, 9:00am - 11:00am

·   Online@UT 02 (Assessments in Blackboard Learn), Feb. 9, 1:00pm - 3:00pm

·   LiveOnline@UT 1 (Introduction to Bb Collaborate), Feb. 11, 9:00am - 11:00am

·   My Mediasite, Feb. 11, 2:00pm - 3:00pm

Researcher-Focused:

·   QDA Miner 1 (Basics), Feb. 10, 10:00am - 12:00pm

·   Qualtrics Web Survey Design 1, Feb. 10, 1:00pm - 3:00pm

·   SPSS 2 (SPSS Data Analysis), Feb. 11, 10:00am - 12:00pm

·   Linux 1 (Introduction to the Linux Command Line), Feb. 11, 3:00pm - 5:00pm

·   WordStat 1 (Basics), Feb. 12, 10:00am - 12:00pm

·   Qualtrics Web Survey Design 1, Feb. 12, 12:30pm - 2:30pm

·   Linux 1 (Introduction to the Linux Command Line), Feb. 12, 3:00pm - 5:00pm

·   Using NVivo with Survey Data, Feb. 13, 10:00am - 11:30am

SharePoint:

·   SharePoint Designer (Using the UTK Template), Feb. 11, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Email Spoofing

Not too worried about your neighbor or colleague’s computer safety practices? Well think again because it only takes one compromised account or computer to spread unwanted malware or spam across a department, group, or even directly to you.

 

What is Email spoofing? Email spoofing can occur in a variety of ways, but one way is when your email has been compromised allowing spammers to change an email header’s “from” address to your address, thus making it appear as though the spam originated from your email account. This tactic can be used to fool spam filters users into letting the message through. This tactic can also make the email appear more legitimate and thus receivers are more likely to open an email that purports to come from a person or group that they are familiar with.

 

Because of the appearance of legitimacy, these types of scams can put you at an increased risk of clicking, being infected, and thus carrying along the cycle. That is why it is crucial that users and departments adopt and encourage common sense security practices to reduce your email account’s exposure, thus reducing the threat to your address book.

 

If your colleagues notify you that they received a “strange” email from you, it’s a good idea to go ahead and change your password. If OIT is notified that your account is sending SPAM, you will get a phone call and someone will walk you through the steps to reset your account.

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Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

January 30
[ITWEEKLY] IT Weekly, January 30, 2015

January 30, 2015

Campus Survey for Teaching Faculty

Do you teach? Are you looking for additional ways to facilitate participation? Is there some particular support you would like? Do you love your physical classroom space? Are you trying new teaching techniques? Do you have improvement suggestions? Next week, the “Resources for Teaching Faculty” survey will be implemented to ask you questions about faculty support needs regarding teaching and learning. Faculty input will inform four units on campus: OIT’s Instructional Support, TennTLC, Online Programs, and the Campus Classroom Upgrade Committee. If you receive this survey, please take the time to complete it and make your needs known!

 

Microsoft ending support of Windows 2003 R2 server

Microsoft is ending support of the Windows 2003 R2 Server operating system on July 14, 2015. After this date, Microsoft will not release additional upgrades, patches, or security fixes. To help mitigate the IT security risks to the University, OIT is requiring that all servers, both physical and VMs, running Windows 2003R2 or older operating systems meet one of the following criteria by July 14, 2015:

 

·         Upgrade to a Microsoft supported server OS, preferably 2012

·         Decommission the server

·         Be granted an exception*

 

After July 15, 2015 servers found on the UT network that have not met one of the above criteria will have their network access revoked.

 

*Exception requests will be reviewed by the UTK Chief Information Officer and the UTK Chief Information Security Officer. Options for isolation of the device will be communicated to the owner.

 

If you have any questions please contact the OIT HelpDesk at (865) 974-9900.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

To date, we have migrated 821 accounts to Office 365/Volmail, and about 14,353 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   Electrical Engineering and Computer Science (EECS) Faculty

·   IPS – Municipal Technical Advisory Service (MTAS)

·   IPS – County Technical Assistance Service (CTAS) 

 

 

Most of April is currently available to migrate, with preference being given to academic units, and we are beginning to schedule summer migrations. If your department is interested in migrating, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: ChemBioDraw

What is it? ChemBioDraw by PerkinElmer Informatics is a drawing tool for chemists and biologists used to create publication-ready, scientifically intelligent drawings for use in ELNs, databases and publications, and for querying chemical databases.

 

Where can I run it? ChemBioDraw is available at no additional charge to UTK and UTSI faculty, staff and students for installation on university-owned and personally-owned Windows PCs and Macs. The download and installation instructions are at http://oit.utk.edu/software.  For UTK, ChemBioDraw is also available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for ChemBioDraw.

 

How can I learn it? To watch Webinar videos, read informative articles and watch feature demos, go to the main web page at http://www.cambridgesoft.com and select Chemistry and then ChemBioDraw.

 

Where can I get support? OIT offers Minimal Support for ChemBioDraw. For technical support, browse the Cambridgesoft Technical Support site at http://www.cambridgesoft.com/support/. You may also download manuals for free, search or ask a question in the Support Forum at http://forums.cambridgesoft.com, or contact the support team via the web form at http://www.cambridgesoft.com/contacct/support/form.

 

Workshops for Feb 2-6, 2015

Instructor-Focused:

·   LiveOnline@UT 4 (Breakout Rooms and Other Bb Collaborate Tools), Feb.2, 9:00 - 11:00am

·   Video Everywhere: A New Video Option for Blackboard Learn, Feb. 2, 1:00 - 2:00pm

·   Online@UT 07 (Integrating Publisher Content into Your Course Site), Feb. 3, 1:00 - 2:00pm

·   Online@UT 04 (Assignments and Plagiarism Prevention), Feb. 4, 9:00 - 11:00am

·   Zoom Video Conferencing, Feb 4, 1:00 - 2:00pm

Researcher-Focused:

·   Data Analysis with NVivo, Feb. 2, 10:00 - 11:30am

·   SPSS 1 (Basics), Feb 4, 10:00am - 12:00pm

·   NVivo for Various Types of Qualitative Research Designs, Feb 5, 10:00am - 12:00pm

·   R 1 (R Programming), Feb. 6, 10:10am - 12:10pm

·   SPSS 1 (Basics), Feb. 6, 1:00 - 3:00pm

SharePoint:

·   SharePoint Permissions (Handling Confidential Data), Feb 4, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Insider Misuse: The New Security Threat Might be YOU

Although it may seem that external malware and phishing scams are among the most common threat to your personal data or work sensitive information, statistically, your practices are more likely to threaten you and your coworkers devices and sensitive data.

 

Termed “insider misuse”, this occurs when an employee misuses or disregards computing resources or policies, thus putting department devices and sensitive data at risk. While insider misuse does normally include malicious intent, it is quickly becoming the greatest threat to organizations.

 

So one may ask, how do I avoid any misuse that may put my department or organization at risk?

 

First, with the rise of the BYOD “bring your own device” movement, it is imperative that users be aware of university policies regarding the acceptable use of these devices. ANY user who connects a device to the UT network is subject to UT Policy IT0110 - Acceptable Use of Information Technology Resources.

 

Second, implement best practices and security controls when using both work and personal devices. Practice caution and understand restrictions when downloading data or visiting websites that could put work-related devices or data. Avoid downloading files from untrusted sources. Keep your operating system, your virus protection and your malware protection updated.

 

Lastly, while the lines of personal use and work-related use are blurred, security threats of this magnitude require increased awareness and understanding of the university policies that are in place to protect sensitive data.

 

You can view current UT policy at http://policy.tennessee.edu

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January 23
[ITWEEKLY] IT Weekly, January 23, 2015

January 23, 2014

Office ProPlus for Faculty and Staff is Now Available!

OIT is happy to announce that Microsoft Office 365 ProPlus is now available for active Faculty and Staff at no additional cost. Office 365 ProPlus includes Office for the iPad and the Microsoft Office Suite for your personal computers. To access your Office 365 Pro Plus subscription, log in to your Office 365 Organizational Account at http://office365.utk.edu using your netid@utk.edu username and NetID Password.

 

For more information, please visit https://oit.utk.edu/hardware-software/Pages/ProPlus-Faculty-Staff.aspx. If you have any questions about this announcement, please contact the OIT HelpDesk by phone at (865) 974-9900 or online at http://help.utk.edu.

 

Need to Develop a Survey?

Qualtrics Research Suite, a powerful online survey research tool is made available through the Technology Fee to active faculty, staff and students. Once you create your Qualtrics account (directions below), you will be able to design simple to complex surveys in a web browser, distribute the survey, run frequencies as it continues to collect data and then download your data. For simple reports, you can use the Reporting tool. For more in depth analysis, you can export your data to an SPSS, CSV, TXT or Excel file. A basic account is available to all faculty, staff and students for university related work such as academic research projects (instructional or academic) and administrative purposes.  To create a new account, visit http://oit.utk.edu/research/websurveys.

 

Need help? OIT has staff with over 10 years of experience in building and administering online surveys as well as providing full statistical services. We are available to review your survey to ensure that it is optimized for data collection on the web. We also offer training workshops (http://oit.utk.edu/training/) or can provide a one-on-one overview on how to use the software when you first get started as well as assistance in building more difficult surveys.

 

To request an appointment for assistance with online surveys or data analysis, please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

Each week we will be updating you on the progress of the Office 365/Volmail migration project. To date, we have migrated about 350 accounts to Office 365/Volmail, and about 14,450 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   Electrical Engineering and Computer Science (EECS) Staff

·   College of Engineering administration

 

Macintosh HD:Users:jderco:Desktop:volmail-conversions[1].png

 

We’re currently scheduling additional migrations for February & April, with preference being given to academic units. If your department is interested in migrating, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: Atlas.ti

What is it? ATLAS.ti by Atlas.ti Scientific Development GmbH is one of two qualitative analysis software packages offered at UT that allow the researcher to organize, analyze, report and visualize data in both text and multimedia formats. ATLAS.ti also allows users to transcribe directly into the program and has an accompanying iPad and Android app for multimedia data collection.

 

Where can I run it? ATLAS.ti is funded by the UTK Technology Fee and made available at no additional charge to UTK students, faculty and staff on the Apps@UT server. There is no simultaneous user limit for ATLAS.ti.

 

How can I learn it? ATLAS.ti offers free training at http://atlasti.com/training/free-training/ and video tutorials from the ATLAS.ti YouTube channel at https://www.youtube.com/channel/UCYR-VG5Ar7-Idr0W1WWy6Yw. You can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. You can also visit ATLAS.ti’s support page at http://www.atlasti.com/support.html.

 

Where can I get support? OIT offers Full Support for ATLAS.ti. For assistance, contact the OIT HelpDesk at 974-9900.

Anything else I should know? Users should use the assign (and not add to library) function for primary documents while working with ATLAS.ti on the Apps@UT server. More information on these issues can be found at https://oit.utk.edu/research/documentation/Pages/How-to-Use-Apps@UT.aspx.

 

Workshops for Jan 26-30, 2015

Instructor-Focused:

·         Captivate 1 (Going Beyond PowerPoint), Jan. 26, 10:00am - 12:00pm

·         Digital Badges and Certificates: Recognition for What You Teach, Jan. 26, 1:00pm - 2:00pm

·         Online@UT 05 (Grade Center in Blackboard Learn), Jan. 27, 1:00pm - 3:00pm

·         Online@UT 06 (Structuring Your Course for Optimal Learning), Jan. 28, 1:00pm - 3:00pm

·         Online@UT 09 (Assessment Rubrics in Blackboard Learn), Jan. 30, 9:00am - 10:00am

·         Video Everywhere: A New Video Option for Blackboard Learn, Jan. 30, 10:30am - 11:30am

Researcher-Focused:

·         Using NVivo for Ph.D. Level Studies, Jan. 27, 10:00am - 11:30am

·         MATLAB 1 (Basics), Jan. 27, 1:30pm - 3:30pm

·         SAS Basics, Jan. 27, 1:30pm - 3:30pm

·         SAS Data Analysis, Jan. 28, 10:00am - 12:00pm

·         Qualtrics Web Survey Design 1, Jan. 29, 10:00am - 12:00pm

·         Using Multimedia and Social Media Files in NVivo, Jan. 29, 1:00pm - 2:30pm

·         Qualtrics Web Survey Design 1, Jan. 30, 1:00pm - 3:00pm

SharePoint:

SharePoint Lists (Manage Projects and Organize Processes), Jan. 28, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Avoiding Dangerous Malware Threats

CryptoLocker is a malicious program that has infected many computer users over the last several years. By merely clicking a link in an email or pop-up, Cryptolocker will take individuals to a website where their system will be infected with the dangerous malware. The malware encrypts all files on the computer (including files on any network shared storage that you have access to; like T-Storage or your “I-Drive”) and the scammers demand a substantial fee before handing over the necessary key for the user to unscramble their files. This type of malware can result in data loss as well as severely affecting the user’s productivity if it contains critical work documents. Although these types of malware infections may seem like something straight out of movie, they are real threats that internet users should be aware of as they go about their daily routine.

 

With serious malware threats such as CryptoLocker now on the internet, users should increase the caution with which they go about their daily Internet activities. While checking emails and exiting out of “pop-ups” may seem like mindless daily activities, computer users must implement best practices to avoid phishing and malware attempts.

 

Listed below are a few tips to help you avoid dangerous malware. 

1.           Scrutinize email messages carefully. While checking emails is a part of many users’ ordinary routine, scrutinizing the source and content of the email should work its way into your everyday practice.

2.          Never click links embedded in emails. As a general rule, never click links in emails from unverified sources. However, if necessary users must take the necessary steps to verify the link before clicking. Many web browsers and external programs can be helpful in verifying links.

3.          Backup Documents.  Making sure that your documents are safely backed up and assessable from a secondary location can help you avoid unnecessary delays or losses if infected with malware like CryptoLocker. 

 

If you receive an email you feel is “SPAM” or “Phishing”, you should forward the email to abuse@utk.edu along with the headers from the email. To find out how to view the header information, call the OIT HelpDesk at (865) 974-9900 or check the OIT Knowledgebase article: http://help.utk.edu/kb/index2.php?func=show&e=263

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January 16
[ITWEEKLY] IT Weekly, January 16, 2015

 

January 16, 2014

2015 Campus Security Awareness Training

UT Policy, IT0123 – Security Awareness, Training, and Education, went into effect in October of 2014. The policy establishes guidelines for maintaining the security skills of the organizational users, IT personnel, and security staff.

 

OIT will launch the 2015 Security Awareness training on February 1, 2015. Each faculty and staff member at UTK will receive an email from Bob Hillhouse, UTK Chief Information Security Officer, notifying them the training is available. The training is offered online through SANS "Securing the Human" program. The training will be available until December 31, 2015. For more information about Securing the Human, see http://www.securingthehuman.org/ .

 

The core training consists of 14 mandatory videos that cover specific security topics. The videos range anywhere from 1 to 5 minutes in length and are intended to raise awareness and influence user behavior that will reduce security risks. The training allows the users to complete the training at their own pace, monitor their progress, and revisit completed training. Upon completion the user will receive a security-training certificate. This year, additional role specific training will be assigned to staff in executive leadership and staff who serve in technology support positions.

 

Volmail is coming for Faculty & Staff

During 2015, OIT will migrate Knoxville-area faculty, staff, and departmental email accounts from the on-premise Tmail/Exchange system to the cloud-based Volmail/Office365 service.  Besides saving significant infrastructure costs for the University, the personal major benefit of cloud-based Volmail is the significantly larger 50 GB email quota. Although the process entails minimal personal disruption, OIT will work with each department to schedule its upgrade for a convenient time and will provide on-site support if desired to ease transition.

Our target is to move approximately 250-300 mailboxes per week. Success of the migration is enhanced if departments move as a unit in coordination with their college/division as much as possible. This is necessitated by the fact that Calendar Sharing, Delegate, and Contact permissions will also be moved with the account as will access to related meeting rooms. Additional information is available on the Volmail Departmental Migration website and OIT migration coordinators are available at your request to attend department/unit or college/division staff meetings to discuss migration details.

If your department is interested in scheduling its migration for Spring or Summer 2015, please contact the OIT HelpDesk at (865) 974-9900 or online at http://help.utk.edu. Once we’ve made arrangements for those who request a time, we will work out a schedule for the remaining units with a goal to complete the transition by December, 2015.

 

Software Update: ArcGIS from Esri

What is it? ArcGIS is an integrated suite of software products for work with maps and geographic information. In addition to creating maps, it can be used to compile and analyze geographic data and manage geographic databases, as well as many other applications. It also provides a platform for making maps and geographic information accessible openly on the Web for an organization or a user community. Most ArcGIS features can be controlled by menus but programming using ArcGIS’ ModelBuilder or scripting using other languages such as Python and JavaScript provide advanced functionality.

 

Where can I run it? For UTK, ArcGIS products are available on Windows machines in most OIT Computer Labs. Faculty and staff can download the software for no additional cost from the OIT software distribution site and install it on UT or personally owned machines http://oit.utk.edu/software. Compatible operating systems include Windows, Windows Server, and Linux Servers. Students can get information about obtaining a free, student version that can be used for one year by calling the OIT HelpDesk at (865) 974-9900.

 

How can I learn it? To get started with ArcGIS, you can enroll in free virtual training classes through the Esri Virtual Campus. Course listings and enrollment information can be found at UT Libraries’ Map Services web site: http://www.lib.utk.edu/gis/gis-services/additional-support/. Extensive online help is available from Esri, including the ArcGIS Help Library: http://resources.arcgis.com/en/help/

 

Where can I get support? OIT offers Minimal Support for ArcGIS. See UT Libraries’ Map Services web site for alternative sources of assistance: http://www.lib.utk.edu/gis/gis-services/additional-support/. For licensing information, call the OIT Help Desk at 974-9900.

 

Workshops for Jan 19-23, 2015

Instructor-Focused:

·         LiveOnline@UT 2 (Engagement in Bb Collaborate), Jan. 20, 9:00am - 11:00am

·         Online@UT 02 (Assessments in Blackboard Learn), Jan. 20, 1:00pm - 3:00pm

·         Online@UT 11 (Discussion Forum in Blackboard Learn), Jan. 21, 9:00am - 11:00am

·         Prezi for Faculty 1 (Basics), Jan. 22, 9:00am - 11:00am

·         Zoom Video Conferencing, Jan. 22, 11:00am - 12:00pm

·         LiveOnline@UT 4 (Breakout Rooms and Other Tools), Jan. 22, 1:00pm - 3:00pm

·         Online@UT 08 (Managing Your Course Site), Jan. 23, 9:00am - 11:00am

·         Online@UT 03 (Blogs and Wikis), Jan. 23, 1:00pm - 3:00pm

Researcher-Focused:

·         Image Processing Using ImageJ, Jan. 22, 1:30pm - 3:30pm

SharePoint:

·         SharePoint Documents (Creating, Editing, Sharing), Jan. 21, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Tax Time is Upon Us: Beware Fake IRS Phishing Expeditions

Every year, tax time brings a wave of new phishing attacks based around people's desire to get their IRS refund as quickly as possible. Don't fall for these scams. The IRS will not email you to request information to process your refund faster. In fact, the IRS does not initiate contact with taxpayers by email, text message, or social medial channels to request personal or financial information. This includes request for PIN numbers, password, or similar access information for credit cards, banks, or other financial accounts. So what do you do if you receive a suspicious IRS-related communication? Follow standard phishing practices. Do not respond to the email, do not click on any included links, and notify the OIT HelpDesk, as well as the IRS to ensure that the scam is properly addressed. The IRS requests and welcomes that any form of fraudulent communication, whether that be via email, telephone, or paper mail, be reported to them directly.

 

For more information on how to spot and avoid suspicious IRS-related communications see the official IRS link: http://www.irs.gov/uac/Report-Phishingline.gif

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January 09
[ITWEEKLY] IT Weekly, January 9, 2015

January 9, 2014

Request OIT Workshops

Do you need technology training on your time schedule? Then request a Lucky 7!

In addition to our scheduled and advertised workshops, the OIT trainers offer Lucky 7 workshops from our active list of topics. To schedule a Lucky 7, your group must include 7 or more participants (16 maximum in OIT's training facility).

 

Instructors: Would you like to know how a particular instructional technology can meet needs in your Academic area?

Staff: Does your department have a training need? Wondering how SharePoint can improve managing the office?

Students: Does your academic class require a technology skill you and your classmates need?

(Ask your instructor to sponsor a Lucky 7)

 

Here are just a few of the Lucky 7 topics we offer:

         Using SharePoint (Introduction, sharing documents, managing permissions, creating lists)

         Creating Web pages with Adobe Dreamweaver




         Collaborating with Google Apps

         Improving productivity with Office 365 Pro

         Creating online lectures, conducting office hours and conferencing with Zoom

         Recording and delivering lectures with MyMedia Site

         Gathering data with Adobe Acrobat

         Delivering courses with Blackboard Collaborate

         Managing course content with Blackboard Learn

         Engaging students with iPads (mobile learning in the classroom)

 

To schedule a workshop, please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900 and provide your name and NetID, your department’s name, the number of people who will attend, and two choices for dates and times for a workshop. (Workshops will be scheduled 2 weeks (or more) from request submission date). To learn more, visit the Lucky 7 webpage.

 

Create Engaging Courses with OIT's Support

We encourage the UTK instructors of all ranks — from a tenured faculty to graduate teaching assistants — to take advantage of the OIT Faculty Assistance service that helps faculty develop digital course materials. You might need a visual illustration for your presentation or you plan to move a course component online. The OIT specialists will meet with you, discuss your needs, and assist in developing a product that meets your requirements. We are also available meet with you to listen to your ideas or and offer suggestions and technology solutions to help in your course. Schedule a time to talk to us!

 

OIT Faculty Assistance areas of support include web and graphic design, multimedia development, video production, and redesign of a course for partially or fully online delivery. Please contact OIT HelpDesk at (865) 974-9900 or http://help.utk.edu/.

 

REMINDER: Scantron Drop Off/Pick Up Location Changes

Scantron drop off and pick-up is now at the OIT HelpDesk in Commons North on the second floor of Hodges Library. Scantron forms can be dropped off and picked up between the hours of 9 a.m. and 5 p.m. Monday through Friday. Scantron results will continue to be delivered via the secure Online@UT interface within 24 hours of form drop off.

 

For questions regarding scoring reports, nonstandard forms, custom reports, or additional analyses please call the OIT HelpDesk at (865) 974-9900 or http://help.utk.edu for assistance.

 

ArcGIS Update

All ArcGIS software released prior to version 10.1 was removed from the OIT Software Distribution site on January 5th, 2015.

 

OIT will provide annual license renewals for these products as long as they are supported by Esri.

 

ArcGIS 10.1 and 10.2.2 will remain available for distribution to UT faculty and staff.  Desktop, Single User and Enterprise Server for Windows are the only version 10.2.2 products currently hosted for download. Other products will be made available upon request.

 

Contact the OIT HelpDesk (865) 974-9990 or http://help.utk.edu if you have ArcGIS questions, need new license codes, or want to request an ArcGIS 10.2.2 product not available at the Software Distribution site.

 

Workshops for Jan 12-16, 2015

Instructor-Focused:

My Mediasite, Jan. 12, 1:00pm - 2:00pm

Online@UT 07 (Integrating Publisher Content), Jan. 12, 2:30pm - 3:30pm

Online@UT 01 (Introduction to Online@UT - Blackboard Learn), Jan. 13, 1:00pm - 3:00pm

Camtasia for Windows 1 (Instructional Video on Windows PC), Jan. 14, 9:00am - 11:00am

Online@UT 04 (Assignments and Plagiarism Prevention), Jan. 15, 1:00pm - 3:00pm

 

Researcher-Focused:

Research Services 1 (Research Software and Services Overview), Jan. 12, 10:10am - 11:10am

Introduction to NVivo for Windows, Jan. 13, 10:00am - 11:30am

Introduction to NVivo for Mac, Jan. 14, 1:00pm - 2:30pm

Using NVivo for Literature Reviews, Jan. 16, 10:00am - 11:30am

 

SharePoint:

SharePoint Overview, Jan. 14, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Benefits of Cloud Storage

When it comes to storing data, cloud storage is quickly becoming the preferred method of choice. Storing files remotely rather than locally can provide an array of advantages for faculty and staff looking for additional storage, stronger security, and ease in filing/access. Below are a list of reasons to consider moving away from traditional drives and moving towards cloud storage.

 

1.       Security. The campus now has contracts with both GoogleDrive and Microsoft OneDrive for business that ensure that any information stored on your GoogleDrive or OneDrive account is encrypted both in transit and while encrypted at rest. This provides an extra level of security that is not provided by our on-premise T-Storage system.

 

2.      Accessibility. Cloud storage is accessible through different devices at any time that a user is connected to the Internet. This provides users greater ease in accessing their information from multiple devices in different locations.

 

3.      Synchronization. Cloud storage services can ensure that your files are automatically updated across all of your devices. Through synchronization, the latest version of a file you saved on your desktop is available on your smartphone.

 

4.      Sharing. Whether you want to share a single file, or an entire folder, online storage services allow you to easily share files with just a few clicks.

 

5.      Protection. Cloud storage serves as an added layer of data protection for your irreplaceable files. Backups are kept in a secure location that is physically removed from the originals.

 

6.      Recovery. In the event of a catastrophic data loss or hardware malfunction, you will have access to your original files so that you can restore them with zero downtime.

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December 19
[ITWEEKLY] IT Weekly, December 19, 2014

December 19, 2014

 

Student Gmail Delivery Problems

Starting on Wednesday, December 17th, several UT students using the UT Gmail/Volmail service contacted us with mail delivery problems. During our investigation, we discovered that, due to a configuration error, email messages sent to UTK Google email adopters between Wednesday, 12/17, 10:00 AM and Thursday, 12/18, 4:30 PM, were routed to your Office 365/Volmail account.  As part of this same incident, on Wednesday, December 17th between 10:00 AM and 10:30 AM EST, all emails sent to a students Volmail (if they were a Gmail adopter) account were rejected and bounced back to the sender with an undeliverable message. The email delivery problems were completely resolved at 4:30 PM on Thursday, December 18th  and student Gmail service was returned to normal at that time.

 

We have worked with many of the central offices yesterday and today to make sure all communication regarding academic standing, financial aid, UTrack etc. has been delivered appropriately. We have chosen to also announce this in IT Weekly in case there academic units or other groups who sent email during this time. If you have specific questions, please contact the OIT Helpdesk at 865 974-9900.

 

OIT HelpDesk Closed for the Winter Break

The OIT HelpDesk will be closing at 8:00pm on Friday, December 19th for the Winter Break. While the university is closed, OIT will continue to monitor network, email, and major computer applications. To check the current status of IT systems, please visit the online IT System Status Center at http://help.utk.edu/status.

 

The Telephone OIT HelpDesk will reopen on Monday, December 29th at midnight.

 

REMINDER: Scantron Drop Off/Pick Up Location Changes

Beginning January 5, 2015 Scantron drop off and pick-up is moving to the OIT HelpDesk in Commons North on the second floor of Hodges Library. Scantron forms can be dropped off and picked up between the hours of 9 a.m. and 5 p.m. Monday through Friday. Scantron results will continue to be delivered via the secure Online@UT interface within 24 hours of form drop off.

 

For questions regarding scoring reports, nonstandard forms, custom reports, or additional analyses please call the OIT HelpDesk at (865) 974-9900 or http://help.utk.edu for assistance.

 

Software Update: WordStat by Provalis Research, Inc.

What is it? WordStat is a supplemental program to QDA Miner which performs content analysis on textual data. You may create your own categorization dictionaries within WordStat or import pre-existing subject dictionaries. WordStat provides many of the same types of analyses as QDA Miner such as co-occurrence analysis and analyzing text categories by other variables such as age or gender. WordStat can only be started from within QDA Miner.

 

Where can I run it? WordStat is available at no additional charge to faculty, staff and students at all UT campuses for installation on university-owned and personally-owned Windows PCs and Macs. The download and installation instructions are at http://oit.utk.edu/software. It is also available on OIT’s Apps@UT server and on the computers in the OIT public computer labs.

 

How can I learn it? OIT offers workshops on WordStat each semester, and you can schedule a one-on-one tutorial by calling the OIT HelpDesk at 974-9900. Tutorials are also available online at http://provalisresearch.com/resources/tutorials/.

 

Where can I get support? OIT offers Full Support for this software. For assistance, contact the OIT HelpDesk at 974-9900.

 

No workshops the weeks of Dec 22-26 and Dec 29-Jan 2

But, you can check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

Workshops for Jan 5-9, 2015

Instructor-Focused:

Teaching in a Technology Enhanced Classroom (TEC) 1, Jan. 5, 10:00am - 11:30am

Turning Point Clickers 1 (Basics), Jan. 5, 1:00pm - 3:00pm

Teaching in a Technology Enhanced Classroom (TEC) 1, Jan. 5, 1:30pm - 3:00pm

 

Turning Point Clickers 1 (Basics), Jan. 6, 9:00am - 11:00am

Teaching in a Technology Enhanced Classroom (TEC) 1, Jan. 6, 10:00am - 11:30am

Turning Point Clickers 1 (Basics), Jan. 6, 1:00pm - 3:00pm

Teaching in a Technology Enhanced Classroom (TEC) 1, Jan. 6, 1:30pm - 3:00pm

 

Turning Point Clickers 1 (Basics), Jan. 7, 9:00am - 11:00am

Teaching in a Technology Enhanced Classroom (TEC) 1, Jan. 7, 9:00am - 10:30am

 

Teaching in a Technology Enhanced Classroom (TEC) 1, Jan. 8, 9:00am - 10:30am

Turning Point Clickers 1 (Basics), Jan. 8, 1:00pm - 3:00pm

 

Turning Point Clickers 1 (Basics), Jan. 9, 9:00am - 11:00am

Zoom Video Conferencing, Jan. 9, 10:00am - 11:00am

LiveOnline@UT 1 (Introduction to Bb Collaborate), Jan. 9, 1:00pm - 3:00pm

Teaching in a Technology Enhanced Classroom (TEC) 1, Jan. 9, 2:00pm - 3:30pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: T-Storage vs. OneDrive for Business

Many faculty and staff have become familiar with the functions of T-Storage, UT’s on-premise file storage solution. Recently, OIT has made available to faculty and staff cloud offerings with both Google Drive and Microsoft OneDrive for Business that not only provide users with more storage, but additional levels of security (encryption at rest) and additional ease of access from a variety of end point devices.

 

First, there is a drastic increase in storage space available. T-Storage provides users 50 GB of  file storage. The cloud offerings from OneDrive and Google Drive have increased their offerings considerably in the recent months (more than we were originally told)  and are now touting ‘unlimited’ storage being made available to customers.

 

T-Storage is managed by OIT, located on the UT network, requires that users be on UT’s network or connecting through the VPN in order to access their home area, and is associated with a user’s NetID. OneDrive for Business and Google Drive, though accessible using your UT credentials, are hosted by their respective vendors and users can access these from a variety of devices anywhere they have Internet access.

 

Finally, OneDrive and Google Drive ensure that your data and information are encrypted in transit, as well as encrypted at rest. Essentially, this ensures that your information has an extra level of security when being uploaded and stored in these cloud service accounts.

 

There is one significant distinction with our Microsoft OneDrive terms: OneDrive for Business is certified to store HIPPA and PHI information. Please keep this in mind if you deal with this type of information. We have discussed the same provision with Google, but at this time are unwilling to concede to some of the restrictions they require.

 

A general summary of all these services is available in the OIT Knowledge Base (KB).

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Joel Reeves

 

December 12
[ITWEEKLY] IT Weekly, December 12, 2014

December 12, 2014

Going Out of Town?

It’s almost time for UT’s Winter Break! If you’re heading out of town or will be away from your email, you can set an Out of Office reply that will be sent on your behalf. Instructions for configuring automatic replies can be found at http://help.utk.edu/kb/entry/604/.

 

If you find that someone on your team will be out of the office unexpectedly, the appropriate dean, director, or department head may contact the OIT HelpDesk to request a reply be set for an employee. We offer this option for those cases when university business may be affected by the employee’s absence.

 

If you have any questions or would like assistance, please contact the OIT HelpDesk at (865) 974-9900.

 

2015 Office 365/Volmail Faculty/Staff Email Migrations

This week we migrated over 200 OIT accounts from Tmail to Office 365/Volmail. The new accounts have 50 GB quotas and can be used with your mobile devices, email clients, or online. Starting in January, we’ll begin working with each department to schedule its faculty & staff Tmail accounts upgrade at a convenient time.

 

There are several pre-migration steps for all users that can be addressed now:

   Public Folders (which are often used for meeting rooms or shared leave or equipment calendars) cannot be migrated and are not accessible from Office 365; they must be replaced with Resource Mailboxes and all their data recreated prior to migration. OIT has been contacting Public Folder owners to facilitate this process.

   Large files. Messages (including attachments) larger than 25MB will not be migrated and will be deleted from email accounts during the migration process. Users should search their accounts to identify any such emails/attachments and save them elsewhere.

Instructions for Outlook 2010/2013

Instructions for Outlook 2011/2015

   Core folders limits. Users will have performance issues in the cloud if their account has more than 5,000 Calendar or Contacts items or more than 20,000 Inbox (at the top level, not in sub folders) or Sent Items. We recommend users reduce their accounts to 80% of these limits (i.e., 4,000 & 16,000) prior to migration.

Instructions for Outlook 2010/2013

Instructions for Outlook 2011/2015

Instructions for Outlook Web App (tmail.utk.edu)

 

Users will experience a short, ~15 minute post-migration email outage as their client is reconfigured. OIT will schedule specific migration times and have on-site OIT support staff available to assist users. If your dept/unit is interested in migrating early in 2015, please call the OIT HelpDesk at (865) 974-9900.

 

Phishing Scams and Security Notices

OIT’s new IT System Status Center now includes security updates for recent phishing and email scams and cyber security incidents. The Recent Email Scams feed is now a tab on the page, which details all of the phishing and email scams that have been reported to OIT at abuse@utk.edu. If you are ever unsure of the validity of an email that you received, the Recent Email Scams feed is a good place to check. A new Security alert tab has also been added. The OIT Security team will post recent cyber security bulletins, such as the Shell Shock BASH exploit. You can view the IT System Status Center at http://help.utk.edu/status.

 

Online@UT (Blackboard Learn) Course Copy Best Practices

Did you know you could reuse your Blackboard Learn course materials from semester to semester? You can! We’ve developed a 5-step checklist to walk you through using the Course Copy function. As you begin developing your Spring 2015 Blackboard Learn course sites, please follow our best practice checklist to copy your course content. Following these guidelines will optimize the course copy process and preserve server space at the same time. If you have any questions, please don’t hesitate to contact the OIT HelpDesk at (865) 974-9900 or help.utk.edu for assistance.

 

ArcGIS UPDATE

All ArcGIS software released prior to version 10.1 will be removed from the OIT Software Distribution site on January 5th, 2015. OIT will provide annual license renewals for these products as long as they are supported by Esri.

 

ArcGIS 10.1 and 10.2.2 will remain available for distribution to UT faculty and staff. Desktop, Single User and Enterprise Server for Windows are the only version 10.2.2 products currently hosted for download. Other products will be made available upon request.

 

Contact the OIT HelpDesk (865) 974-9990 if you have ArcGIS questions, need new license codes, or want to request an ArcGIS 10.2.2 product not available at the Software Distribution site.

 

Workshops for Dec 15-19, 2014

Instructor-Focused:

Online@UT 11 (Learning in Collaboration: the Discussion Forum), Dec. 15, 1:00pm - 3:00pm

LiveOnline@UT 1 (Introduction to Bb Collaborate), Dec. 16, 9:00am - 11:00am

Online@UT 01 (Introduction to Online@UT - Bb Learn), Dec. 16, 1:00pm - 3:00pm

Online@UT 05 (Grade Center in Bb Learn), Dec. 17, 8:30am - 10:30am

LiveOnline@UT 4 (Break Out Rooms and Bb Collaborate Tools), Dec. 17, 11:00am - 12:00pm

Online@UT 08 (Managing Your Course Site and Content), Dec. 18, 9:00am - 11:00am

Online@UT 02 (Assessments in Bb Learn), Dec. 18, 2:00pm - 4:00pm

Online@UT 04 (Plagiarism Prevention & Detection in Bb Learn), Dec. 19, 9:00am - 10:00am

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Tips for Keeping Your Smartphone Safe

With each release, smartphone capabilities continue to advance, leaving them vulnerable to new and evolving security threats. That is why it is important for smartphone users to reevaluate how they view their cell phone security so that they may better protect their personal information.

 

Implementing a few simple tips can keep your smartphone safe this holiday season:

 

·   Always Set a Password. Having a password on your cellphone protects against physical threats to your information if you lose or misplace your phone during this busy holiday season.

 

·   Download updates for your phone. While many computer users know of the importance of downloading updates for laptops and desktop computers, it is equally important that smartphone users stay up-to-date with the latest upgrades. These upgrades often include patches to security flaws found in the software.

 

·   Use discretion when downloading apps. As smartphone users are becoming increasingly dependent on new applications, make sure you download responsibility. Make sure you are downloading apps from reputable sources.

 

·   Protect private data accessed by apps. Many new applications have the capability to access private information from your smartphone. When downloading apps, take the time to read the personal data it will be able to access. Whether it has access to your location, your personal information, or text messages, it should make sense that the application needs access to those capabilities.

 

·   Exercise caution with links in SMS messages. “Smishing,” a combination of SMS texting and phishing, is surfacing and is allowing scammers to text malicious websites or ask you to enter sensitive information. Don’t click on links in text messages or emails if you do not know the sender.

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