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The IT Weekly Archive for the Office of Information Technology at the University of Tennessee, Knoxville.
March 27
[ITWEEKLY] IT Weeky, March 27, 2015

March 27, 2015

File Storage Options for Faculty, Staff, and Students

In Fall 2014, the campus signed agreements with Microsoft and Google that provide cloud-based file storage for all faculty, staff, and students. Now we have 3 different university approved file storage options. Information about storing sensitive information is available in the OIT Knowledge Base.

 

T-Storage:T-Storage provides a central location for users and departments to store files and is available to all Knoxville faculty, staff, and students. Files are backed up and retained for up to 90 days. When you log in to a work computer, T-Storage is typically made available as the H: drive. Additional information, including details for hourly, daily, and monthly back-ups are available on the OIT T-Storage website.

 

OneDrive for Business: OneDrive for Business is available through your Office 365 account. You can store documents and photos online so they can be accessed from any Internet-connected computer and be shared with others. Information about the retention of deleted files is available in the OIT Knowledge Base. Additional information about OneDrive, including the usage policy and the link to log in, is available on OIT’s Office 365 page.

 

Google Drive: Google Drive on your Mac, PC, Android or iOS device gives you a single place for up-to-date versions of your files from anywhere. Information about the retention of deleted files is available in the OIT Knowledge Base. You can access Google drive but going to google.com and clicking “Log In” in the upper right corner. Additional information about Google Drive, including the usage policy, is available on OIT’s Google Apps page.

 

If you have questions about which option is best for you, contact the OIT HelpDesk at http://help.utk.edu or (865) 974-9900.

 

Make Sure You Receive Your Email!

Are you having trouble receiving official email from the university? In many cases, the email is being delivered to your account, but your email client may be moving it to the Junk E-mail folder. Many Microsoft clients, such as Outlook 2010/2013, Outlook 2011, and Outlook Web Access, use rules defined by Microsoft to filter mail in your client. If you use an email client, all email is filtered for junk/spam on two levels. First, all incoming and outgoing mail is filtered by our spam service, EOP. Second, all incoming mail that makes it past EOP is then delivered to your email account where your email client will then check and filter the email again (with more stricter rules).

 

You have 2 options to ensure receipt of University emails:

1.   Add common UT addresses to your Safe Senders list. Any email received by these senders will be delivered to your Inbox. OIT recommends the following addresses: chancellor@utk.edu, president@tennessee.edu, provost@utk.edu, utsystemnews@tennessee.edu, and ut-alert@utk.edu. Instructions for adding users to the Safe Senders list can be found in the OIT Knowledge Base at http://help.utk.edu/kb/entry/1641/. Don’t forget to check your Junk E-mail folder periodically for legitimate emails. If you find one, add the sender to your Safe Senders list!

2.  Disable your junk email filters in your email client. Any mail that makes it past the EOP scan will be delivered to your inbox. Instructions for managing your junk email settings are available in the OIT Knowledge Base, http://help.utk.edu/kb/entry/700.

 

If you have any questions or would like assistance changing your Junk E-mail settings, please contact the OIT HelpDesk at http://help.utk.edu or (865) 974-9900.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

This week OIT migrated over 500 accounts for a total of 3,503 in Office 365/Volmail and 11,557 remaining in Tmail. These are the departments/units that migrated in whole or in part this week to conclude the UT Institute of Agriculture’s migration:

 

·   Small Animal Clinical Sciences

·   Large Animal Clinical Sciences

·   Vet Hospital Operations

·   Biomedical and Diagnostic

·   Veterinary Medicine-Admin

·   Biosystems Engineering & Soil Science

·   UTIA Advancement, Supplies & Services, and retirees

 

OIT has begun scheduling administrative units for summer migrations, although there are still opportunities for academic departments to migrate during the spring semester while the majority of their faculty members are still on campus. Any dept./unit interested in scheduling a migration date should review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: Mplus by Muthén & Muthén

What is it? Mplus analyzes Structural Equations Models (SEM) that can include both continuous and categorical latent constructs. As their web site states, it can also analyze "both cross-sectional and longitudinal data, single-level and multilevel data, and data that come from different populations with either observed or unobserved heterogeneity. Analyses can be carried out for observed variables that are continuous, censored, binary, ordered categorical (ordinal), unordered categorical (nominal), counts, or combinations of these variable types."

 

Where can I run it? For UTK, Mplus is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. Licensing is based on concurrent usage and allows four people to run it at the same time.

 

How can I learn it? The web page is at http://www.statmodel.com/features.shtml, and SEM information is at www.gsu.edu/~mkteer/semnet.html. To learn Mplus, we recommend the program's help files.

 

Where can I get support? OIT offers Minimal Support for this software

 

Workshops for March 30 – April 3, 2015

Instructor-Focused:

·   Online@UT 04 (Plagiarism Prevention and Detection), March 30, 1:00pm - 2:00pm

·   Zoom Video Conferencing, March 31, 10:00am - 11:00am

·   Online@UT 09 (Assessment Rubrics in Blackboard Learn), March 31, 1:00pm - 2:00pm

·   Teaching with Mobile Devices, April 1, 1:00pm - 3:00pm

·   LiveOnline@UT 4 (Breakout Rooms and Other Tools), April 2, 9:00am - 11:00am

SharePoint:

·   SharePoint Overview, March 31, 12:40pm - 2:40pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Knowing Your Smartphone Limits

In today’s world, just about anyone you see travelling has a smartphone, camera, or a whole host of electronic devices and accessories at their disposal. Whether they are using those devices to communicate, photograph, or document, personal photography is now more easily assessable than ever. However, with this convenience, it is important for smartphone users to know the appropriate limits to place on smartphone use and photography.

 

With summer drawing near, many faculty, staff, and students will be traveling around the United States and even abroad. These individuals should make themselves aware of the cultural and legal restrictions that are placed on smartphone use in different countries, cities, and even at specific locations. Among the places were smartphone photography and use may be limited are: government buildings, museums, historic sites, and even holy sites. It is important that when visiting foreign countries, individuals are aware of any posting or local rules that indicate limited or restricted use of your devices. It is to one’s benefit to become aware of the “local” rules beforehand to avoid breaking any laws or violating applicable customs.

 

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Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

March 20
[ITWEEKLY] IT Weekly, March 20, 2015

March 20, 2015

Make Sure You Receive Your Email!

Are you having trouble receiving official email from the university? In many cases, the email is being delivered to your account, but your email client may be moving it to the Junk E-mail folder.  Many Microsoft clients, such as Outlook 2010/2013, Outlook 2011, and Outlook Web Access, use rules defined by Microsoft to filter mail in your client. If you use an email client, all email is filtered for junk/spam on two levels. First, all incoming and outgoing mail is filtered by our spam service, EOP. Second, all incoming mail that makes it past EOP is then delivered to your email account where your email client will then check and filter the email again (with more stricter rules).

 

You have 2 options to ensure receipt of University emails:

1.   Add common UT addresses to your Safe Senders list. Any email received by these senders will be delivered to your Inbox. OIT recommends the following addresses: chancellor@utk.edu, president@tennessee.edu, provost@utk.edu, utsystemnews@tennessee.edu, and ut-alert@utk.edu. Instructions for adding users to the Safe Senders list can be found in the OIT Knowledge Base at http://help.utk.edu/kb/entry/1641/. Don’t forget to check your Junk E-mail folder periodically for legitimate emails. If you find one, add the sender to your Safe Senders list!

2.  Disable your junk email filters in your email client. Any mail that makes it past the EOP scan will be delivered to your inbox.  Instructions for managing your junk email settings are available in the OIT Knowledge Base, http://help.utk.edu/kb/entry/700.

 

If you have any questions or would like assistance changing your Junk E-mail settings, please contact the OIT HelpDesk at http://help.utk.edu or (865) 974-9900.

 

MS Office for UT-owned & personally-owned computers

As part of the State of Tennessee’s Microsoft agreement, Staff and Faculty have access to Microsoft Office for UT-owned and personally-owned computers. We have created a guide below to help you decide which path to take to get Office for your computer or device.

 

UT-owned Computers

Microsoft Office for Windows and Mac is available for UT-owned computers through the OIT Software Download website. Current versions of Office include Office 2013 & Office 2010 for Windows and Office 2011 for Mac. You can install these versions on an unlimited number of UT-owned computers.

 

Personally-owned Computers and Devices

Office 365 ProPlus includes Microsoft Office Suite and Office for iOS/Android for your personally-owned computers and devices. To access your Office 365 ProPlus subscription, log in to your Office 365 Account at http://office365.utk.edu using your netid@utk.edu username and NetID Password. You can install this version on up to 5 computers. OIT does not recommend installing Office 365 ProPlus on UT-owned computers, as it will conflict with your existing Office 2010/2011/2013 installation from the OIT Software Download website and use one of your 5 available Office 365 ProPlus licenses.

 

For more information about Office 365 ProPlus, please visit https://oit.utk.edu/proplus. If you have any questions about this announcement, please contact the OIT HelpDesk by phone at (865) 974-9900 or online at http://help.utk.edu.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

Over the past two weeks OIT has migrated ~750 accounts for a total of 2,973 in Office 365/Volmail and 12,099 remaining in Tmail. These are the departments/units that migrated in whole or in part this week (almost all of March is dedicated to migrating UT Institute of Agriculture):

 

·   Bursar’s Office

·   Biosystems Engineering & Soil Science

·   Extension Evaluation and Staff Development

·   Soil, Plant and Pest Center

·   UT Extension Offices – Central Region counties

·   UTIA Chancellor

 

The colleges of Business and Architecture & Design both recently scheduled April migrations. The only completely open dates remaining during the spring semester are April 20-24, although smaller departments’ migrations could possibly be combined. Any dept./unit interested in scheduling a migration date should review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Origin Pro Licenses Increased to Enhance Availability

What is it? Origin Pro, developed by OriginLab Corporation, is graphing and data analysis software that provides a comprehensive solution for scientists and engineers who need to analyze, graph, and professionally present data. Origin Pro's point-and-click interface allows you to start using it quickly, yet its wide range of advanced features provides for your growing needs.

 

Where can I run it? For UTK, Origin Pro is available on Apps@UT and the computers in the OIT public computer labs. The simultaneous user limit for Origin Pro is now five. Two additional licenses were installed March 18, 2015 on the OIT server.

 

How can I learn it? Online help at www.originlab.com/doc/ is an excellent source of information about Origin, including, tutorials, Quick Help, programming examples and reference information. OriginLab provides training webinars that teach you how to perform certain tasks in Origin Pro. For the schedule of upcoming webinars and a list of pre-recorded webinars available for viewing at any time, please visit http://originlab/webinars.

 

Where can I get support? For UTK, OIT offers Minimal Support for Origin Pro. You can send email directly to the Origin Technical Support Team at tech@originlab.com or select Support on the main web page at http://www.originlab.com for links to the additional support resources, such as the Support FAQs and the User Forums.

 

Workshops for March 23-27, 2015

Instructor-Focused:

·   Online@UT 11 (Discussion Forum in Blackboard Learn), March 23, 1:00pm - 2:00pm

·   Online@UT 03 (Blogs and Wikis in Blackboard Learn), March 24, 1:00pm - 3:00pm

·   Digital Badges and Certificates: Recognition for What You Teach, March 25, 10:00am - 11:00am

·   IT Community of Practice, March 25, 12:20pm - 1:10pm

·   LiveOnline@UT 3 (Bb Collaborate Plan and Publish), March 25, 1:00pm - 2:00pm

·   Online@UT 05 (Grade Center in Blackboard Learn), March 26, 9:00am - 11:00am

 

SharePoint:

·   SharePoint Overview, March 24, 12:40pm - 2:40pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Vishing (Phone Phishing)

In a world of constant communication, cybercriminals are able to use many devices to reach your personal information. As email and computer users are aware, email phishing is among the most common threat to your devices and account information. Unfortunately, phishing emails are not the only way people can try to fool you into providing your personal information in an effort to steal your identity, commit fraud, or compromise your accounts.

 

The term “vishing” refers to voice phishing. Essentially, this type of phishing occurs when criminals use the phone to solicit your personal information. Vishing relies on social engineering techniques to trick you into providing information that others can use to access your important accounts or devices. Because vishing is carried out over the telephone, it is up to you to recognize the signs of a fraudulent vishing attempt.

 

Vishing scammers may often reach out to you under the guise of a reputable company, bank, or even IT Support, and request access to account or computer information. In the news recently, vishing scammers have been posing as Tech Support Representatives for HP and Windows, calling their victims and requesting information about the departmental printers. These types of vishing scams are increasing and it is up to you to recognize the threat.

 

Below are a few tips to help you avoid being fooled by a vishing attempt:

·   If you receive an email or phone call asking you to call a number and you suspect it might be a fraudulent request, look up the organization’s customer service number and call that number rather than the number provided in the solicitation email or phone call.

·   Forward the solicitation email to the customer service or security email address of the organization, asking whether the email is legitimate.

·   If you receive a suspicious phone call, always verify the source of the call or request before providing any information.

·   In general, do not provide personal information or information about departmental equipment to anonymous or otherwise “odd” callers.

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To Join/Leave the IT Weekly go to http://listserv.utk.edu/archives/itweekly.html

and click on “Join or leave the list (or change settings)”

 

Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

 

 

March 13
[ITWEEKLY] IT Weekly, March 13, 2015

 

March 13, 2015

OIT’s 2015 Customer Satisfaction Survey

Today is the last day to participate! In order to understand your information technology needs, we need your input. Please complete this brief technology services satisfaction survey, which will take about ten to fifteen minutes. https://tiny.utk.edu/oitcustomersurvey . Your responses are anonymous and will be shown only in summary reports. After completing the survey, you can choose to enter a drawing for $100. There is no purchase or fee of any kind required to participate.

 

Feedback last year contributed to various upgrades in wireless infrastructure, MyUTK redesign, availability of Google Apps/Gmail, and other initiatives. Your input counts!

 

Classroom Search Tool

In a recent survey to teaching faculty, there was a good amount of feedback regarding technology in the classroom. If your summer or fall teaching schedule assignments have been confirmed, you may want to check out the “Classroom Search” tool in the myUTK portal, in the My Services list. This classroom search aids faculty in determining if their assigned classroom meets their needs and can provide a heads up on technology you might not be familiar with. Faculty can search by building and room number, room capacity, or even down to specific equipment or furniture features of a classroom.

 

Zoom Recording Options

Zoom now has two types of recording capabilities: local recording and cloud recording. Local recordings are saved to your personal computer. Cloud recordings are saved to the Zoom Cloud where they can be viewed, shared via a URL, and downloaded. Both options provide MP4 video and M4A audio files. Keep in mind that you can still share locally recorded files using any number of available options (Mediasite, iTunesU, YouTube, OneDrive, Google Drive).

 

To enable Zoom cloud recording, log in to your Zoom profile page and enable cloud recording under the recording options. You are good to go!

 

To record a meeting/class to the Zoom Cloud, all you need to do is select “Start Cloud Recording” from the record button. Be sure to stop the recording at the conclusion of your session. When your cloud recording has been processed, you’ll receive an email from the Zoom Cloud to let you know it is available. To share your Zoom cloud recording, log in to your profile page and select “My Recordings.” From there, you’ll be able to play, share, download or delete your recording. If you choose to share your recording, you’ll be provided with a URL that you can email or post to your Blackboard Learn course site. You can even require a password to access the file.

 

As always, if you have any special needs or requests related to the best ways to share Zoom recordings, simply contact the OIT HelpDesk online <http://help.utk.edu/footprints/contact/> or call (865) 974-9900.

 

Happy Zooming!

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

We migrated almost 500 accounts this week and now have 2,722 in Office 365/Volmail and 12,339 remaining in Tmail. Almost all of March is dedicated to migrating UT Institute of Agriculture (UTIA) departments/units; these are the ones that migrated in whole or in part this week:

 

·   Agriculture & Resource Economics

·   AgResearch Administration

·   Animal Science

·   Biosystems Engineering & Soil Science

·   Family & Consumer Sciences

·   Food Science & Technology

·   Plant Sciences

·   Sponsored Programs

·   UT Extension Offices – Western Region

 

 

The colleges of Law and Nursing have both scheduled April migrations, as have several individual departments and Athletics. Any department/unit interested in scheduling a migration date should review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: Mathematica

What is it? Mathematica, by Wolfram Research, Inc., is computational software used in science, engineering, finance and other areas of computing that require mathematics. The Mathematica system is now based on the Wolfram Language, which is a knowledge-based symbolic language that grew out of the Mathematica Language. The Wolfram Language provides an extensive collection of more than 5000 mathematical functions that support a wide range of symbolic operations as well as efficient numerical evaluation. Mathematica uses the Wolfram Notebook interface, which allows you to organize everything you do in documents that contain, text, runnable code, dynamic graphics and user interfaces.

 

Where can I run it? Mathematica is available at no additional charge to faculty, staff and students at UTK, UTSI and UTHSC for installation on university-owned and personally-owned Windows, Mac and Linux computers. Each UT campus maintains its own download and installation instructions. The download and installation instructions for UTK are at http://oit.utk.edu/software. For UTK, Mathematica is also available on OIT’s Apps@UT server, the Newton Linux Cluster and on the computers in the OIT public computer labs. There is no simultaneous user limit for Mathematica.

 

How can I learn it? For UTK, OIT offers Mathematica workshops each semester. You can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. The Mathematica Learning Center at http://www.wolfram.com/support/learn provides an extensive collection of Mathematica tutorials, examples, and other resources to learn about Mathematica. Use the Wolfram Mathematica Documentation Center at http://reference.wolfram.com/mathematica/guide/Mathematica.html to learn Mathematica using the definitive guide that covers all functions and provides extensive tutorials and examples. It also provides How To guides, which describe how to carry out tasks with step-by-step instructions.

 

Where can I get support? OIT offers Full Support for Mathematica. For assistance, contact the OIT HelpDesk at 974-9900. The Wolfram contact support information at http://www.wolfram.com/support/contact/ has links to Documentation and How To guides, Support Articles, and the Wolfram Community. UT is a Premier Service subscriber, which means you have telephone and email access to Wolfram experts who can help with Mathematica programming. For Advanced Technical Support, call (217) 398-6500 or submit your completed message form located at http://www.wolfram.com/support/contact/email/?topic=Technical.

 

Workshops for March 16-20, 2015

Instructor-Focused:

·   Online@UT 08 (Managing Your Blackboard Site and Content), March 16 9:00am - 11:00am

·   Online@UT 01 (Introduction to Online@UT - Blackboard Learn), March 17, 9:00am - 11:00am

·   LiveOnline@UT 1 (Introduction to Bb Collaborate), March 17, 1:00pm - 3:00pm

·   Zoom Video Conferencing, March 18, 9:00am - 10:00am

·   Prezi for Faculty 1 (Basics), March 19, 9:00am - 11:00am

·   Camtasia for Windows 1 (Instructional Video on Windows PC), March 19, 1:30pm - 3:30pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: It’s TAX season!

Tax season is in full swing and criminals are seizing the opportunity for scams. Because of the rise in major data breaches, which have exposed individuals’ sensitive information on a large scale, we should be even more vigilant in taking steps to minimize our risk of Identity theft and other online-related crime. Scammers leverage every means at their disposal to separate you from your money, your identity, or anything else of value they can get. Scams may include mocked-up websites and tax forms that look like they belong to the IRS to trick you into providing your personal information.

 

Vigilance about your online security practices is necessary every day. Below is a list of tips to help you avoid becoming a victim of an online tax scam.

 

How To Recognize Online Tax Scams

·   Requests for personal and/or financial information, such as name, SSN, bank or credit card account numbers or security-related information, such as mother's maiden name, either in the email itself or on another site to which a link in the email directs you;

 

·   Inclusion of exciting offers to get you to respond, such as mentioning a tax refund or offering to pay you to participate in an IRS survey;

 

·   Threatens a consequence for not responding to the email, such as additional taxes or blocking access to your funds;

 

·   Has incorrect spelling for the Internal Revenue Service or other federal agencies;  uses incorrect grammar or odd phrasing;

 

·   Discusses "changes to tax laws" that include a downloadable document (usually in PDF format) that purports to explain the new tax laws (these downloads are populated with malware that, once downloaded, may infect your computer).

 

How To Avoid Becoming a Victim

·   Submit your tax returns as soon as possible in order to prevent someone else from filing under your name.

 

·   Secure your computer. Make sure your computer has the latest security updates installed. Check that your anti-virus and anti-spyware software are running properly.

 

·   Carefully select the sites you visit. Do not visit a site by clicking on a link sent in an email, found on someone's blog, or in an advertisement. The website you land on may look just like the real site, but it may be a well-crafted fake.

 

·   Do not use public Wi-Fi to file your taxes.

 

·   Never send sensitive information in an email; it may be intercepted by criminals.

 

If an email claims to be from the IRS, it's a scam -- the IRS will not contact you via email, text messaging or your social network, nor does it advertise on websites. If the email appears to be from UT, your bank, your broker, etc., claiming there is an issue with what they reported for you and you need to verify some information, it might be a scam. Do not respond to the email. Contact the entity directly before responding.

 

For more information:

Taxpayer Guide to Identity Theft:

http://www.irs.gov/uac/Taxpayer-Guide-to-Identity-Theft

 

IRS Dirty Dozen Tax Scams for 2015:

http://www.irs.gov/uac/Newsroom/IRS-Completes-the-Dirty-Dozen-Tax-Scams-for-2015

 

Report Phishing:

Send the headers from the email to abuse@utk.edu. Call the OIT HelpDesk at (865) 974-9900 for assistance.

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To Join/Leave the IT Weekly go to http://listserv.utk.edu/archives/itweekly.html

and click on “Join or leave the list (or change settings)”

 

Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

March 06
[ITWEEKLY] IT Weekly, March 6, 2015

March 6, 2015

OIT’s 2015 Customer Satisfaction Survey

We're listening! In order to understand your information technology needs, we need your input.

 

If you have not already done so, please complete this brief technology services satisfaction survey, which will take about ten to fifteen minutes. https://tiny.utk.edu/oitcustomersurvey

 

Your responses are anonymous and will be shown only in summary reports. After completing the survey, you can choose to enter a drawing for $100. There is no purchase or fee of any kind required to participate.

 

Feedback last year contributed to various upgrades in wireless infrastructure, MyUTK redesign, availability of Google Apps/Gmail, and other initiatives. Your input counts!

 

Quick & Easy Course Communication

Stuck at home? Power out? Running late for class? Need to get word to your students but don’t have access to your computer or internet connection? These last few weeks of crazy weather proved to remind us all how important timely communication surrounding classes can be. In the event of university closure, class cancellation, or the need to provide a quick assignment update, the Blackboard Mobile Learn application (available via the University of Tennessee Mobile App) will meet your needs. Simply launch the University of Tennessee Mobile App, Open the Blackboard Mobile Learn App, login and access your courses. Within each of your course sites, you can post a class announcement or send email to the students in your class. It works just like being logged into Blackboard on your personal computer, doesn’t require wifi access, and can be done via your cellular data plan.

 

Want to Turn Your Conference Room into a Zoom Room?

Many of you have adopted the university’s Zoom desktop video conferencing solution. You’ve participated in numerous meetings on your personal computer, but you’ve been wondering how you might employ the Zoom capabilities in your conference room so that you could Zoom with others in a group. The answer to that question is yes. Just a few simple additions can turn your conference room into a Zoom room.

 

Suggested Equipment:

·      1 Personal Computer (PC or Mac). Keep in mind that a dedicated computer is not required. Users may simply bring their own computer!

·      1 High Definition Web Camera with microphone. Pan/Tilt/Zoom feature is desirable. For larger rooms, consider adding a desktop microphone.

·      LCD/LED Monitor or projector with screen.

 

Contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900 and get an appointment with OIT Engineering Services for professional consulting on the best and most economic options available.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

We migrated almost 500 accounts this week and now have 2,242 in Office 365/Volmail and 12,803 remaining in Tmail. Almost all of March is dedicated to migrating UT Institute of Agriculture (UTIA) departments/units; these are the ones that migrated in whole or in part this week:

 

·   4-H

·   Agricultural Leadership, Education & Communications

·   Biosystems Engineering & Soil Science

·   College of Agricultural Sciences and Natural Resources administration

·   Entomology & Plant Pathology

·   Forestry, Wildlife & Fisheries

·   UT Extension Offices - Eastern Region

·   UTIA administrative offices

·   VolCard Office

 

 

Any department/unit interested in scheduling a migration date should review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: LISREL

What is it? LISREL, by Scientific Software International, analyzes Structural Equations Models (SEM). Variations of these models include confirmatory factor analysis, analysis of covariance structures, path analysis, or causal modeling. LISREL is viewed by many as the most powerful and most difficult to learn of the SEM packages we have available.

 

Where can I run it? For UTK, LISREL is available on Apps@UT and the computers in the OIT public computer labs. There is a two simultaneous user limit for LISREL.

 

How can I learn it? The web page is at http://www.ssicentral.com/lisrelhttp://www.gsu.edu/~mkteer/semnet.html.

 

Where can I get support? OIT offers Minimal Support for this software.

 

Workshops for Mar 9-13, 2015

Instructor-Focused:

·   Online@UT 02 (Assessments in Blackboard Learn), Mar. 10, 1:00pm - 3:00pm

·   LiveOnline@UT 2 (Engagement in Bb Collaborate), Mar. 11, 9:00am - 11:00am

·   Multimedia Development for Faculty, Mar. 12, 9:00am - 11:00am

·   Video Everywhere: A New Video Option for Blackboard Learn, Mar. 12, 1:00pm - 2:00pm

·   Captivate 1 (Hands-On With Adobe Captivate), Mar. 13, 10:00am - 12:00pm

Researcher-Focused:

·   SQLite 1 (Basics), Mar. 9, 1:00pm - 2:30pm

·   JMP Basics, Mar. 10, 9:00am - 11:00am

·   Qualtrics Web Survey Design 1, Mar. 11, 1:00pm - 3:00pm

·   SAS Basics, Mar. 12, 1:30pm - 3:30pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

With Sensitive Data Comes Great Responsibility

Many faculty and staff are granted access and required to work with sensitive data[1] on a daily basis. However, with such permission comes great responsibility. It is crucial that users implement security best practices to protect the sensitive data they work with.

 

Most users are familiar with the proper procedures for disposal of paper records or documents that contain sensitive data; after processing the information, the documents are shredded. For those of you dealing more in digital data, here are a few simple tips for managing that information:

 

·         Know where the sensitive data is stored. This might seem simple, but individuals working with sensitive data may easily download documents containing the data on a daily basis. Further, with the increased reliance on cloud storage, USBs, and email archives, it is increasingly important that users know where that sensitive data is being housed. Knowing where the information is stored is the first step to being able to delete the data when necessary.

·         Make sure and fully delete the documents containing sensitive data when you’ve finished processing it. For example, if you have processed the information and uploaded it to a server, delete the local copy. Additionally, moving a document to the trashcan of your computer does not delete the data. Users must take the extra step necessary to empty their trash folder.

·         Be familiar with the University’s policies concerning sensitive data storage, and re-familiarize yourself with the risk associated with working with the data. While working with this type of data may be a part of your daily practice, becoming overly comfortable with the data lends its self to disposal oversights that will not only put the data at risk, but you and the University as a whole.

 

[1] UT Policy IT0115 - http://policy.tennessee.edu/it_policy/it0115/line.gif

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February 27
[ITWEEKLY] IT Weekly, February 27, 2015

February 27, 2015

OIT’s 2015 Customer Satisfaction Survey

Next week, OIT will be distributing its annual Customer Satisfaction Survey. This survey is your chance to rate OIT and provide input regarding your information technology needs. Last year, the feedback we received from the 2o14 survey significantly shaped direction of some of the work OIT accomplished throughout the past year!

 

In 2014, some of the areas suggested numerous times for improvement included wireless coverage, cellular coverage, collaboration tools and MyUTK.

 

For wireless coverage, OIT has installed an additional 400 access points on campus and upgraded 40% (over 1,800 in all) of the existing access points to a newer version of AP that provides 40% greater usage density per access point.

 

Cellular coverage remains questionable in certain buildings, but we continue to work with the cellular providers on potential solutions and hope to show improvement in these problem areas in 2015.

 

In regards to collaboration tools, Sharepoint remains an attractive solution, but we have also enabled the Google and Microsoft Office365 solutions for all of campus. Expanded email services and cloud storage options are just part of the functionality offered in these suites. In addition, Zoom is now available to the campus for high quality video conferencing capability.

 

Finally, MyUTK received a complete makeover in 2014, looking to be more of a campus portal with targeted messaging and to create ease of access to multiple student/faculty services.

 

Look for an email from Joel Reeves, Assistant Vice Chancellor and Chief Information Officer, next week and help OIT continue to understand and meet your technology needs.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

We migrated over 560 accounts this week and now have 1,765 in Office 365/Volmail and 13,294 remaining in Tmail. These are the departments/units that migrated this week:

 

·   College of Education, Health & Human Sciences (CEHHS) administration

·   These CEHHS departments, including their affiliated centers & programs:

- Child and Family Studies

- Educational Leadership and Policy Studies

- Educational Psychology and Counseling

- Kinesiology, Recreation, and Sport Studies

- Nutrition

- Public Health

- Retail, Hospitality, and Tourism Management

- Theory and Practice in Teacher Education

 

Macintosh HD:Users:jderco:Desktop:DesktopFiles:IT WEEKLY:VOlmail2_27.png

 

Remember that Volmail accounts have a 50GB quota compared to the 2GB quota in Tmail! If your department/unit is interested in scheduling a migration date, particularly in April before final exams begin, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: JMP by SAS Institute

What is it? JMP is software for data management, analysis and visualization and it is commonly used in applications such as design of experiments, scientific research and quality control. It is particularly strong in visualizing data interactively, offering tools such as multiple linked graphs and 3D rotating scatterplots. The software consists of two products: JMP and JMP Pro. JMP Pro contains everything in JMP plus advanced techniques for predictive modeling, cross-validation, model comparison and one-click bootstrapping. A scripting language is also available in JMP and JMP Pro.

 

Where can I run it? JMP is made available at no additional charge to faculty, staff and students at UT Knoxville, UT Tullahoma and UT Memphis through their respective technology fees for installation on Windows and Mac computers. The download and installation instructions are at http://oit.utk.edu/software. For UTK, JMP is also available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for JMP.

 

How can I learn it? The JMP User Community web page at http://www.jmp.com/community provides Web Resources where you can watch on-demand webcasts, a Learning Library that includes guides, tutorials and demos and a JMP Discussion Forum where you can ask questions and share information about the JMP software.

 

Where can I get support? OIT offers Minimal Support for JMP. The JMP User Community web page at http://www.jmp.com/community provides JMP Support Resources, which include the JMP Knowledge Base, JMP FAQs on the JMP software features and how-to use JMP for various statistics, and a library of JMP documentation. SAS Institute offers free telephone support at (919) 677-8008, online support by submitting a SAS Technical Support Form located at http://www.jmp.com/support/ and email support.

 

Workshops for Mar 2-6, 2015

Instructor-Focused:

·   LiveOnline@UT 4 (Breakout Rooms and Other Tools), Mar 2, 1:00pm - 3:00pm

·   Zoom Video Conferencing, Mar 2, 3:00pm - 4:00pm

·   Online@UT 04 (Assignments and Plagiarism Prevention), Mar 3 , 9:00am - 10:00am

·   Turning Point Clickers 1 (Basics), Mar 3 , 1:00pm - 3:00pm

·   Online@UT 07 (Integrating Publisher Content), Mar 4, 9:00am - 10:00am

·   Online@UT 09 (Assessment Rubrics in Blackboard Learn), Mar 5, 9:00am - 10:00am

·   Turning Point Clickers 2 (Advanced Uses), Mar 5, 1:00pm - 3:00pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

YOU are the Best Security Money Can Buy

Working inside a small office, inside an even larger department, that is inside the framework of a large educational institution such as ours can often leave users thinking that their day-to-day information security practices have little impact on the overall information security of the institution. However, that statement could not be farther from the truth.  Over the past few weeks, we’ve addressed the dangers and risk associated with insider misuse[1] and users have seen that insider misuses is the leading security threat to users’ personal information and devices, and that of the university.

 

While your institution and departments certainly implement various information security controls that are intend to protect you and your most sensitive date, your information security practice is the most important layer of security to ensure the protection of you, your colleagues, and your institution.

 

Because insider misuse is often the result of unintentional behavior, the only way to shed light on the growing problem is to bring awareness to users.  It is crucial that users understand that their daily information security practice poses a significant risk and can have a tremendous impact on more than just their personal information and devices, but their colleges and institutional data as well.

 

One way to reduce the impact of harm cased by insider misuse is to back up your computer and devices. Following the tips below can reduce the impact that information security breaches can have on you and your productivity.

·         Always plan for the worst and make backing up your devices a part of your regular routine.

·         Encrypt or password-protect your backups to ensure privacy.

·         Store your backups ‘offsite’ or in a different location (e.g. GoogleDrive or Microsoft OneDrive for Business are available to all faculty and staff)

·         Take the extra step and occasionally try to restore your data to ensure your backups are working.

 

[1] Links to previous articles concerning Insider Misuse:

https://utworks.tennessee.edu/oit/itweekly/default.aspx;

https://utworks.tennessee.edu/oit/itweekly/Lists/Posts/Post.aspx?ID=284;

https://utworks.tennessee.edu/oit/itweekly/Lists/Posts/Post.aspx?ID=285

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February 20
[ITWEEKLY] IT Weekly, February 20, 2015

February 20, 2015

OIT Private Cloud Services

OIT's Virtual Machine (VM) offering allows you to retire your old physical servers and pay only for those resources you need in a VM. Physical servers can even be converted directly into VM’s if needed. A department can maintain full control of a VM, or request system administration services (for a fee) from OIT. 

 

Costs: The average VM in our data center is currently 2 vCPU’s, 4GB ram and 200GB storage. OIT’s charge for such a configuration is approximately $30/month. Similar configurations in a commercial cloud service will typically run about $180/month. You can calculate our charges using the OIT VM order form. For additional comparison, the link at https://www.cloudorado.com/cloud_server_comparison.jsp provides costs for larger number of commercial cloud providers.

 

Major University applications such as Banner and BlackBoard run on OIT’s virtual clusters.

 

Benefits of converting to virtual machines:

·         Redundancy – A host failure will only cause a temporary outage of a VM.   The VM will start back up automatically on another host.   All components of the virtual clusters use enterprise class redundant parts.  All equipment is kept in OIT’s datacenters which can withstand power failures. 

·         Outage-free resource changes - Add CPUs, memory, NICs, and hard drives without interruption to the running virtual machine.

·         Snap Shots – This is your “undo” button.  Take a snapshot before a risky change.  Should the change fail, immediately revert back to the snapshot.  If the change is successful simply delete the snapshot.

·         Server portability – VMs are just a set of files, which can be copied or moved from one virtual environment to the next.

 

Last Chance to Participate: Survey for Teaching Faculty

If you teach, you can still take the “Resources for Teaching Faculty” survey, which asks questions about faculty support needs regarding teaching and learning. Faculty input will inform four units on campus: OIT’s Instructional Support, TennTLC, Online Programs, and the Campus Classroom Upgrade Committee. The survey will close March 5, so please plan to provide your input!

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

We migrated almost 400 accounts this week and now have 1,331 in Office 365/Volmail with 13,845 remaining in Tmail. These are the departments/units that migrated this week:

 

·   College of Communication & Information

·   UT Police Department

·   Andy Holt Tower 4th floor

·   Parking & Transit Services

 

 

We’ll be migrating the UT Institute of Agriculture during March, and about half of April is now scheduled. If your department/unit is interested in scheduling a migration date, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: Image J

What is it? ImageJ (by National Institutes of Health) is a free, open source image-processing program that can display, edit, analyze, process, save and print various image types. ImageJ, written in Java, was designed with an open architecture that provides extensibility via Java plugins. Custom acquisition, analysis and processing plugins can be developed using ImageJ's built in editor and Java compiler.

 

Where can I run it? Being free, you can install it on any Linux, Mac or Windows computer. It is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for ImageJ.

 

How can I learn it? OIT offers workshops on ImageJ each semester. For UTK, you can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. Documentation, including the ImageJ User Guide, tutorials and examples, can be downloaded at http://imagej.nih.gov/ij/docs/index.html.

 

Where can I get support? OIT offers Full Support for ImageJ. For assistance, contact the OIT HelpDesk at 974-9900. The main web site at http://imagej.nih.gov/ij/ includes FAQs and their Documentation Wiki at http://imagejdocu.tudor.lu, has more FAQs for ImageJ.

 

Workshops for Feb 23-27, 2015

Instructor-Focused:

·   Online@UT 05 (Grade Center in Blackboard Learn), Feb. 23, 9:00am - 11:00am

·   Digital Badges and Certificates: Recognition for What You Teach, Feb. 24, 9:00am - 10:00am

·   LiveOnline@UT 3 (Bb Collaborate Plan and Publish), Feb. 24, 11:00am - 12:00pm

·   Multimedia Development for Faculty, Feb. 24, 1:00pm - 3:00pm

·   Turning Point Clickers 2 (Advanced Uses), Feb. 25, 9:30am - 11:30am

·   IT Community of Practice, Feb. 25, 12:20pm - 1:10pm

·   Online@UT 03 (Blogs and Wikis in Blackboard Learn), Feb. 25, 1:00pm - 3:00pm

·   Online@UT 06 (Structuring Your Blackboard Learn Course Site), Feb. 26, 9:00am - 11:00am

·   Online@UT 08 (Managing Your Blackboard Learn Course Site), Feb. 26, 1:00pm - 3:00pm

·   Teaching with Mobile Devices, Feb. 25, 10:00am - 12:00pm

Researcher-Focused:

·   Google Appliance 1 (Utilizing the UT Google Search Appliance), Feb. 23, 1:00pm - 2:30pm

·   SAS Basics, Feb. 24, 1:30pm - 3:30pm

·   SPSS 1 (Basics), Feb. 26, 11:15am - 12:35pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Protecting Your Email Protects More Than Just You

Insider misuse of email is one of the most common threats to both individuals and institutions. Because of the significance of this threat, it is crucial that individuals are aware of certain computer practices that can lead to insider misuse and likely put you, your address book, and your institution at risk.

One tip for avoiding institutional email exposure is to limit the use of the institutional email account to business use only. This includes refraining from using the institutional email account when registering for any online accounts, personal listservs, or in online forums. This can be easily accomplished by creating a secondary, personal account either through Gmail, Hotmail, or various other providers that you will use in the place of your institutional email when necessary. Further, as a general best practice rule, limiting the use of your institutional email to strictly business matters can significantly reduce the risk that you will be exposed to any malware or scams that may be circulating through your personal address book or affiliate websites that may have your secondary email.  

 

Although the lines of work life and personal life are growing increasingly blurry, assessing the increased risk that individual behavior may have on an intuitional account will help individuals and colleagues better understand that the threat they impose is not only to their own accounts and work productivity, but to the institution and the colleagues around them.

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February 13
[ITWEEKLY] IT Weekly, February 13, 2015

February 13, 2015

REMINDER: Campus Survey for Teaching Faculty

If you teach, please take the “Resources for Teaching Faculty” survey, which asks questions about faculty support needs regarding teaching and learning. Faculty input will inform four units on campus: OIT’s Instructional Support, TennTLC, Online Programs, and the Campus Classroom Upgrade Committee. If you receive this survey, please take the time to complete it and make your needs known!

 

Recent Changes to MATLAB

Recent changes to the MATLAB and Simulink installations include updates, bug fixes and a toolbox addition to the UT site license.

 

MATLAB Updated to R2014b

MATLAB R2014b is now available on UTK’s server Apps@UT and the computers in the OIT public computer labs. Quoting the R2014b Release Notes, “Release 2014b includes a major release of MATLAB® with a new graphics system, increased support for big data, features for packaging and sharing code and source control integration. Simulink® has significant updates with new features for accelerating model building and running consecutive simulations. R2014b also includes updates to all other products.”

 

The recommended patches for MATLAB R2014a and MATLAB R2014b, which fix several bugs in these releases, have been applied. Effective January 14, MathWorks fixed these bugs in the downloaded versions on mathworks.com. For your personal installations downloaded prior to January 14, MathWorks recommends that you install the patch to MATLAB 2014a located at Bug Report ID 1090500. For MATLAB R2014b, install the patch located at Bug Report ID 1184018.

 

Toolbox Added to MATLAB Site License

The Econometrics Toolbox™, purchased by the UTK Business Analytics and Statistics Department and recently added to the UT MATLAB site license, has been installed with the MATLAB R2014b release.  The Econometrics Toolbox™ provides functions for modeling time series and economic data. For more information, visit http://www.mathworks.com/products/econometrics/.

 

For information on how to download and install the new MATLAB 2014b products, download the OIT MATLAB installation document available on the OIT Software Distribution web site after logon at https://web.dii.utk.edu/softwaredistribution.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

To date, we have migrated 973 accounts to Office 365/Volmail, and about 14,222 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   IT staff for the UT Institute of Agriculture

·   Earth and Planetary Sciences

·   IT staff for the College of Communication and Information

 

Macintosh HD:Users:jderco:Desktop:Volmail2_13.png

 

We are working with representatives from the colleges of Architecture and Design, Law, Nursing, and Education, Health, and Human Sciences to identify migration dates. If your department/unit is interested in migrating, particularly in April, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: ImageJ

What is it? ImageJ is a free, open source, image-processing program that can display, edit, analyze, process, save and print various image types. ImageJ, written in Java, was designed with an open architecture that provides extensibility via Java plugins. Custom acquisition, analysis and processing plugins can be developed using ImageJ's built in editor and Java compiler.

 

Where can I run it? Being free, you can install it on any Linux, Mac or Windows computer. It is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for ImageJ.

 

How can I learn it? OIT offers workshops on ImageJ each semester. For UTK, you can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. Documentation, including the ImageJ User Guide, tutorials and examples, can be downloaded at http://imagej.nih.gov/ij/docs/index.html.

 

Where can I get support? OIT offers Full Support for ImageJ. For assistance, contact the OIT HelpDesk at 974-9900. The main web site at http://imagej.nih.gov/ij/ includes FAQs and their Documentation Wiki at http://imagejdocu.tudor.lu, has more FAQs for ImageJ.

 

Workshops for Feb 16-20, 2015

Instructor-Focused:

·   LiveOnline@UT 2 (Engagement in Bb Collaborate), Feb. 16, 1:00pm - 3:00pm

·   Turning Point Clickers 1 (Basics), Feb. 17, 9:30am - 11:30am

·   Zoom Video Conferencing, Feb. 17, 2:00pm - 3:00pm

·   Camtasia for Windows 2 (Advanced Topics), Feb. 18, 9:00am - 11:00am

·   Teaching with Mobile Devices, Feb. 19, 10:00am - 12:00pm

·   Online@UT 11 (Discussion Forum in Blackboard Learn), Feb. 20, 9:00am - 11:00am

Researcher-Focused:

·   Newton 1 (Introduction to Newton HPC), Feb. 18, 3:00pm - 5:00pm

·   Mathematica 1 (Basics), Feb. 19, 1:30pm - 3:30pm

·   Newton 1 (Introduction to Newton HPC), Feb. 19, 3:00pm - 5:00pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: SANS Securing the Human

Last October, UT Policy "IT0123 - Security Awareness, Training, and Education” went into effect. The policy requires that each campus develop plans and procedures to ensure that staff have the opportunity to receive role-based security training. The UTK campus was introduced to the online Security Awareness Training in 2014. Over 2200 staff members completed the online training. The university purchased a program that is hosted by SANS, one of the most trusted and by far the largest source for information security training and security certification in the world.

 

The training consists of a number of videos that cover specific security topics. The videos range anywhere from 1 to 5 minutes in length and are intended to raise awareness and influence user behavior that will reduce security risks. The training allows the users to complete the training at their own pace, monitor their progress, and revisit completed training.

 

The program is hosted and maintained by SANS. Therefore, the emails that the system generates are sent automatically to UTK staff on behalf of Bob Hillhouse with a return address of “noreply@securingthehuman.org”. This has led to a number of calls to the OIT HelpDesk from staff who have been taught to question and inspect unsolicited emails where the reply-to address doesn’t “look quite right”. The emails also contain a link to a local, UTK website where users can log into the training program - https://security.utk.edu/awareness.

 

Response to the training has been positive. Several staff members have asked if they could share the training with their families. Staff are encouraged to log into the training from home and share the videos. There are several modules that specifically address information security issues at home.

 

Last week, OIT implemented the 2015 Security Awareness Training program to all staff with reporting lines to the Knoxville campus. Although the training is not mandatory, department heads have been encouraged to require staff to complete the training. The training will be refreshed on an annual basis. The 2015 training will remain open until December 31, 2015.

 

Users having questions on the validity of the training emails or having difficulty in completing the training should call the OIT HelpDesk at (865) 974-9900.

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February 06
[ITWEEKLY] IT Weekly, February 6, 2015

February 6, 2015

Originlab Webinars and Online Training

Originlab, publishers of Origin/OriginPro graphics and data analysis software, is offering a new series of public online training webinars. Topics include:

·         What’s New in Origin 2015

·         Introduction to Origin

·         Curve Fitting and Peak Analysis in Origin/Origin Pro

·         Creating, Customizing, and Publishing Graphs

·         Introduction to Programming in Origin 

·         Data Processing and Statistics in Origin/OriginPro

 

The live webinar on Creating, Customizing and Publishing Graphs will be held February 12, 2015 at 2:00PM EST. The Originlab tech support team will be available during the webinar to answer your questions.

 

To register for this live event and other upcoming webinars, and to view previously recorded webinars, please visit the WebEx Page.

 

For UTK, OriginPro 2015 is available on Apps@UT and the computers in the OIT public computer labs.

 

Lynda.com - Exceeding Expectations!

Over 2000 Faculty, Staff and Students have logged in, and used the lynda.com courses since its introduction in November! Lynda.com is a library of online courses, with thousands of instructional videos on a vast array of topics. While the majority of courses are computer-related, other topics include leadership skills, management, marketing, game design and development, and teacher tools and professional development. New courses are added daily. Lynda is available to all UT Faculty, Staff and Students. If you haven’t already, you might want to check it out yourself: http://oit.utk.edu/lynda.

 

If you are already familiar with lynda.com, please remember it is also supported within Blackboard Learn. Faculty members can assign lynda.com courses in Blackboard. It is an easy way to verify that all students have a base level of information about a topic before an assignment on a particular piece of software.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

To date, we have migrated about accounts to Office 365/Volmail, and currently 14,284 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   IPS (Institute for Public Service)

 

 

Throughout March, the UT Institute of Agriculture will be migrating to Office365/Volmail.  Most of April remains available for migrations. If your department is interested in moving ahead with migration, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: HLM

What is it? HLM from Scientific Software International is a package that does Multilevel Models that are also often called Hierarchical Linear Models (HLM). An example of a multilevel model is a regression equation showing how studying increases grades. That relationship may differ at different levels, such as teachers within schools within districts.

 

Where can I run it? For UTK, HLM is available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is a two simultaneous user limit for HLM.

 

How can I learn it? You can learn HLM from the Help files, which contain the entire manual. However, to understand the manual, you also need the book by the program's developers, Raudenbush and Bryk, Hierarchical Liner Models, Applications and Data Analysis Methods. The web page is at http://www.ssicentral.com/hlm/index.html.

 

Where can I get support? OIT offers Minimal Support for this software. We can help you analyze HLM models using other software that we fully support. For assistance, contact the OIT HelpDesk at 974-9900.

 

Workshops for Feb 9-13, 2015

Instructor-Focused:

·   Online@UT 01 (Introduction to Online@UT - Blackboard Learn), Feb. 9, 9:00am - 11:00am

·   Online@UT 02 (Assessments in Blackboard Learn), Feb. 9, 1:00pm - 3:00pm

·   LiveOnline@UT 1 (Introduction to Bb Collaborate), Feb. 11, 9:00am - 11:00am

·   My Mediasite, Feb. 11, 2:00pm - 3:00pm

Researcher-Focused:

·   QDA Miner 1 (Basics), Feb. 10, 10:00am - 12:00pm

·   Qualtrics Web Survey Design 1, Feb. 10, 1:00pm - 3:00pm

·   SPSS 2 (SPSS Data Analysis), Feb. 11, 10:00am - 12:00pm

·   Linux 1 (Introduction to the Linux Command Line), Feb. 11, 3:00pm - 5:00pm

·   WordStat 1 (Basics), Feb. 12, 10:00am - 12:00pm

·   Qualtrics Web Survey Design 1, Feb. 12, 12:30pm - 2:30pm

·   Linux 1 (Introduction to the Linux Command Line), Feb. 12, 3:00pm - 5:00pm

·   Using NVivo with Survey Data, Feb. 13, 10:00am - 11:30am

SharePoint:

·   SharePoint Designer (Using the UTK Template), Feb. 11, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Email Spoofing

Not too worried about your neighbor or colleague’s computer safety practices? Well think again because it only takes one compromised account or computer to spread unwanted malware or spam across a department, group, or even directly to you.

 

What is Email spoofing? Email spoofing can occur in a variety of ways, but one way is when your email has been compromised allowing spammers to change an email header’s “from” address to your address, thus making it appear as though the spam originated from your email account. This tactic can be used to fool spam filters users into letting the message through. This tactic can also make the email appear more legitimate and thus receivers are more likely to open an email that purports to come from a person or group that they are familiar with.

 

Because of the appearance of legitimacy, these types of scams can put you at an increased risk of clicking, being infected, and thus carrying along the cycle. That is why it is crucial that users and departments adopt and encourage common sense security practices to reduce your email account’s exposure, thus reducing the threat to your address book.

 

If your colleagues notify you that they received a “strange” email from you, it’s a good idea to go ahead and change your password. If OIT is notified that your account is sending SPAM, you will get a phone call and someone will walk you through the steps to reset your account.

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January 30
[ITWEEKLY] IT Weekly, January 30, 2015

January 30, 2015

Campus Survey for Teaching Faculty

Do you teach? Are you looking for additional ways to facilitate participation? Is there some particular support you would like? Do you love your physical classroom space? Are you trying new teaching techniques? Do you have improvement suggestions? Next week, the “Resources for Teaching Faculty” survey will be implemented to ask you questions about faculty support needs regarding teaching and learning. Faculty input will inform four units on campus: OIT’s Instructional Support, TennTLC, Online Programs, and the Campus Classroom Upgrade Committee. If you receive this survey, please take the time to complete it and make your needs known!

 

Microsoft ending support of Windows 2003 R2 server

Microsoft is ending support of the Windows 2003 R2 Server operating system on July 14, 2015. After this date, Microsoft will not release additional upgrades, patches, or security fixes. To help mitigate the IT security risks to the University, OIT is requiring that all servers, both physical and VMs, running Windows 2003R2 or older operating systems meet one of the following criteria by July 14, 2015:

 

·         Upgrade to a Microsoft supported server OS, preferably 2012

·         Decommission the server

·         Be granted an exception*

 

After July 15, 2015 servers found on the UT network that have not met one of the above criteria will have their network access revoked.

 

*Exception requests will be reviewed by the UTK Chief Information Officer and the UTK Chief Information Security Officer. Options for isolation of the device will be communicated to the owner.

 

If you have any questions please contact the OIT HelpDesk at (865) 974-9900.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

To date, we have migrated 821 accounts to Office 365/Volmail, and about 14,353 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   Electrical Engineering and Computer Science (EECS) Faculty

·   IPS – Municipal Technical Advisory Service (MTAS)

·   IPS – County Technical Assistance Service (CTAS) 

 

 

Most of April is currently available to migrate, with preference being given to academic units, and we are beginning to schedule summer migrations. If your department is interested in migrating, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: ChemBioDraw

What is it? ChemBioDraw by PerkinElmer Informatics is a drawing tool for chemists and biologists used to create publication-ready, scientifically intelligent drawings for use in ELNs, databases and publications, and for querying chemical databases.

 

Where can I run it? ChemBioDraw is available at no additional charge to UTK and UTSI faculty, staff and students for installation on university-owned and personally-owned Windows PCs and Macs. The download and installation instructions are at http://oit.utk.edu/software.  For UTK, ChemBioDraw is also available on OIT’s Apps@UT server and on the computers in the OIT public computer labs. There is no simultaneous user limit for ChemBioDraw.

 

How can I learn it? To watch Webinar videos, read informative articles and watch feature demos, go to the main web page at http://www.cambridgesoft.com and select Chemistry and then ChemBioDraw.

 

Where can I get support? OIT offers Minimal Support for ChemBioDraw. For technical support, browse the Cambridgesoft Technical Support site at http://www.cambridgesoft.com/support/. You may also download manuals for free, search or ask a question in the Support Forum at http://forums.cambridgesoft.com, or contact the support team via the web form at http://www.cambridgesoft.com/contacct/support/form.

 

Workshops for Feb 2-6, 2015

Instructor-Focused:

·   LiveOnline@UT 4 (Breakout Rooms and Other Bb Collaborate Tools), Feb.2, 9:00 - 11:00am

·   Video Everywhere: A New Video Option for Blackboard Learn, Feb. 2, 1:00 - 2:00pm

·   Online@UT 07 (Integrating Publisher Content into Your Course Site), Feb. 3, 1:00 - 2:00pm

·   Online@UT 04 (Assignments and Plagiarism Prevention), Feb. 4, 9:00 - 11:00am

·   Zoom Video Conferencing, Feb 4, 1:00 - 2:00pm

Researcher-Focused:

·   Data Analysis with NVivo, Feb. 2, 10:00 - 11:30am

·   SPSS 1 (Basics), Feb 4, 10:00am - 12:00pm

·   NVivo for Various Types of Qualitative Research Designs, Feb 5, 10:00am - 12:00pm

·   R 1 (R Programming), Feb. 6, 10:10am - 12:10pm

·   SPSS 1 (Basics), Feb. 6, 1:00 - 3:00pm

SharePoint:

·   SharePoint Permissions (Handling Confidential Data), Feb 4, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Insider Misuse: The New Security Threat Might be YOU

Although it may seem that external malware and phishing scams are among the most common threat to your personal data or work sensitive information, statistically, your practices are more likely to threaten you and your coworkers devices and sensitive data.

 

Termed “insider misuse”, this occurs when an employee misuses or disregards computing resources or policies, thus putting department devices and sensitive data at risk. While insider misuse does normally include malicious intent, it is quickly becoming the greatest threat to organizations.

 

So one may ask, how do I avoid any misuse that may put my department or organization at risk?

 

First, with the rise of the BYOD “bring your own device” movement, it is imperative that users be aware of university policies regarding the acceptable use of these devices. ANY user who connects a device to the UT network is subject to UT Policy IT0110 - Acceptable Use of Information Technology Resources.

 

Second, implement best practices and security controls when using both work and personal devices. Practice caution and understand restrictions when downloading data or visiting websites that could put work-related devices or data. Avoid downloading files from untrusted sources. Keep your operating system, your virus protection and your malware protection updated.

 

Lastly, while the lines of personal use and work-related use are blurred, security threats of this magnitude require increased awareness and understanding of the university policies that are in place to protect sensitive data.

 

You can view current UT policy at http://policy.tennessee.edu

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January 23
[ITWEEKLY] IT Weekly, January 23, 2015

January 23, 2014

Office ProPlus for Faculty and Staff is Now Available!

OIT is happy to announce that Microsoft Office 365 ProPlus is now available for active Faculty and Staff at no additional cost. Office 365 ProPlus includes Office for the iPad and the Microsoft Office Suite for your personal computers. To access your Office 365 Pro Plus subscription, log in to your Office 365 Organizational Account at http://office365.utk.edu using your netid@utk.edu username and NetID Password.

 

For more information, please visit https://oit.utk.edu/hardware-software/Pages/ProPlus-Faculty-Staff.aspx. If you have any questions about this announcement, please contact the OIT HelpDesk by phone at (865) 974-9900 or online at http://help.utk.edu.

 

Need to Develop a Survey?

Qualtrics Research Suite, a powerful online survey research tool is made available through the Technology Fee to active faculty, staff and students. Once you create your Qualtrics account (directions below), you will be able to design simple to complex surveys in a web browser, distribute the survey, run frequencies as it continues to collect data and then download your data. For simple reports, you can use the Reporting tool. For more in depth analysis, you can export your data to an SPSS, CSV, TXT or Excel file. A basic account is available to all faculty, staff and students for university related work such as academic research projects (instructional or academic) and administrative purposes.  To create a new account, visit http://oit.utk.edu/research/websurveys.

 

Need help? OIT has staff with over 10 years of experience in building and administering online surveys as well as providing full statistical services. We are available to review your survey to ensure that it is optimized for data collection on the web. We also offer training workshops (http://oit.utk.edu/training/) or can provide a one-on-one overview on how to use the software when you first get started as well as assistance in building more difficult surveys.

 

To request an appointment for assistance with online surveys or data analysis, please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

UPDATE: Office 365/Volmail Faculty & Staff Email Migrations

Each week we will be updating you on the progress of the Office 365/Volmail migration project. To date, we have migrated about 350 accounts to Office 365/Volmail, and about 14,450 Tmail accounts remain to be migrated.

 

Departments migrated this week:

·   Electrical Engineering and Computer Science (EECS) Staff

·   College of Engineering administration

 

Macintosh HD:Users:jderco:Desktop:volmail-conversions[1].png

 

We’re currently scheduling additional migrations for February & April, with preference being given to academic units. If your department is interested in migrating, please review the Office 365/Volmail Departmental Migration web page and contact the OIT HelpDesk at (865) 974-9900.

 

Software Update: Atlas.ti

What is it? ATLAS.ti by Atlas.ti Scientific Development GmbH is one of two qualitative analysis software packages offered at UT that allow the researcher to organize, analyze, report and visualize data in both text and multimedia formats. ATLAS.ti also allows users to transcribe directly into the program and has an accompanying iPad and Android app for multimedia data collection.

 

Where can I run it? ATLAS.ti is funded by the UTK Technology Fee and made available at no additional charge to UTK students, faculty and staff on the Apps@UT server. There is no simultaneous user limit for ATLAS.ti.

 

How can I learn it? ATLAS.ti offers free training at http://atlasti.com/training/free-training/ and video tutorials from the ATLAS.ti YouTube channel at https://www.youtube.com/channel/UCYR-VG5Ar7-Idr0W1WWy6Yw. You can schedule a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. You can also visit ATLAS.ti’s support page at http://www.atlasti.com/support.html.

 

Where can I get support? OIT offers Full Support for ATLAS.ti. For assistance, contact the OIT HelpDesk at 974-9900.

Anything else I should know? Users should use the assign (and not add to library) function for primary documents while working with ATLAS.ti on the Apps@UT server. More information on these issues can be found at https://oit.utk.edu/research/documentation/Pages/How-to-Use-Apps@UT.aspx.

 

Workshops for Jan 26-30, 2015

Instructor-Focused:

·         Captivate 1 (Going Beyond PowerPoint), Jan. 26, 10:00am - 12:00pm

·         Digital Badges and Certificates: Recognition for What You Teach, Jan. 26, 1:00pm - 2:00pm

·         Online@UT 05 (Grade Center in Blackboard Learn), Jan. 27, 1:00pm - 3:00pm

·         Online@UT 06 (Structuring Your Course for Optimal Learning), Jan. 28, 1:00pm - 3:00pm

·         Online@UT 09 (Assessment Rubrics in Blackboard Learn), Jan. 30, 9:00am - 10:00am

·         Video Everywhere: A New Video Option for Blackboard Learn, Jan. 30, 10:30am - 11:30am

Researcher-Focused:

·         Using NVivo for Ph.D. Level Studies, Jan. 27, 10:00am - 11:30am

·         MATLAB 1 (Basics), Jan. 27, 1:30pm - 3:30pm

·         SAS Basics, Jan. 27, 1:30pm - 3:30pm

·         SAS Data Analysis, Jan. 28, 10:00am - 12:00pm

·         Qualtrics Web Survey Design 1, Jan. 29, 10:00am - 12:00pm

·         Using Multimedia and Social Media Files in NVivo, Jan. 29, 1:00pm - 2:30pm

·         Qualtrics Web Survey Design 1, Jan. 30, 1:00pm - 3:00pm

SharePoint:

SharePoint Lists (Manage Projects and Organize Processes), Jan. 28, 10:10am - 12:10pm

 

Check out our online training offerings (including lynda.com) at https://oit.utk.edu/Training/online-training/Pages/default.aspx

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Avoiding Dangerous Malware Threats

CryptoLocker is a malicious program that has infected many computer users over the last several years. By merely clicking a link in an email or pop-up, Cryptolocker will take individuals to a website where their system will be infected with the dangerous malware. The malware encrypts all files on the computer (including files on any network shared storage that you have access to; like T-Storage or your “I-Drive”) and the scammers demand a substantial fee before handing over the necessary key for the user to unscramble their files. This type of malware can result in data loss as well as severely affecting the user’s productivity if it contains critical work documents. Although these types of malware infections may seem like something straight out of movie, they are real threats that internet users should be aware of as they go about their daily routine.

 

With serious malware threats such as CryptoLocker now on the internet, users should increase the caution with which they go about their daily Internet activities. While checking emails and exiting out of “pop-ups” may seem like mindless daily activities, computer users must implement best practices to avoid phishing and malware attempts.

 

Listed below are a few tips to help you avoid dangerous malware. 

1.           Scrutinize email messages carefully. While checking emails is a part of many users’ ordinary routine, scrutinizing the source and content of the email should work its way into your everyday practice.

2.          Never click links embedded in emails. As a general rule, never click links in emails from unverified sources. However, if necessary users must take the necessary steps to verify the link before clicking. Many web browsers and external programs can be helpful in verifying links.

3.          Backup Documents.  Making sure that your documents are safely backed up and assessable from a secondary location can help you avoid unnecessary delays or losses if infected with malware like CryptoLocker. 

 

If you receive an email you feel is “SPAM” or “Phishing”, you should forward the email to abuse@utk.edu along with the headers from the email. To find out how to view the header information, call the OIT HelpDesk at (865) 974-9900 or check the OIT Knowledgebase article: http://help.utk.edu/kb/index2.php?func=show&e=263

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