Skip Ribbon Commands
Skip to main content

IT Weekly

:

OIT Homepage > IT Weekly
The IT Weekly Archive for the Office of Information Technology at the University of Tennessee, Knoxville.
February 17
[ITWEEKLY] IT Weekly, February 17, 2017
 
February 17, 2017
 
OIT conducting surveys to improve wireless coverage
As part of OIT’s continuous improvement efforts, the Network Services team is conducting wireless surveys in buildings across campus to determine if additional coverage is necessary. 
 
These surveys will not affect your wireless service, and we make every effort to cause minimal disruptions while we collect this information.  We are working with the building representatives to find the best time to schedule each building’s survey.  Do not be surprised to see us gathering data in hallways, offices, conference rooms, and classrooms.  We have mounted our equipment on a cart that we will roll throughout the buildings.
 
If you have any questions regarding this initiative, please contact the OIT HelpDesk at help.utk.edu or 865-974-9900.
 
OIT upgrade to Active Directory
OIT will be upgrading our Active Directory (AD) infrastructure from Windows Server 2008 R2 to Server 2016 over the next four weeks. There are many new enhancements in Windows Server 2016 as well as being on faster and more redundant hardware. Some of the new features include privileged access management, Azure AD Join, and Microsoft Passport.
 
We do not anticipate an interruption of service to Windows or Mac OS 10.7+ computers which are joined to the domain. If you have an older MAC (<10.7) that is joined to the domain, you may have to unbind and rebind to AD.
 
If you have any questions regarding this initiative, please contact the OIT HelpDesk at help.utk.edu or 865-974-9900
 
Instructional Technologies Community of Practice
Bring your lunch and a colleague to the next Instructional Technologies Community of Practice (ITCoP) meeting on February 22 from 12:20-1:10 PM in Hodges Library room 220E.  This month’s topic will feature a discussion on multimodal composition using images, audio, or video in assignments.
 
Join Jeff Ringer, Assistant Professor of English and Writing Program Director; Robert Spirko, Senior Lecturer in English and a 2016-17 OIT Faculty Fellow; and others in a discussion about going beyond text and writing to make your assignments more accessible and interesting.
 
Mark your calendar for Spring ITCoP events on March 22 and April 26.  Visit the ITCoP website for more details.
 
Canvas is here! Are you ready?
OIT is offering weekly Virtual Canvas Camps to help you become Canvas Ready before Blackboard retires on May 31, 2017.
Join us Mon/Wed/Fri from 9 am-noon and Tue/Thu from 1 pm-4 pm via Zoom, http://tiny.utk.edu/canvas-zoom
 
Origin Pro by OriginLab Corporation
What is it? Origin Pro is graphing and data analysis software that provides a comprehensive solution for scientists and engineers who need to analyze, graph and professionally present data. Origin Pro's point-and-click interface allows you to start using it quickly, yet its wide range of advanced features provides for your growing needs.
 
Where can I run it? For UTK, Origin Pro is available on Apps@UT and in the OIT public computer labs. The simultaneous user limit for Origin Pro is five. 
 
How can I learn it? Origin's online documentation and video tutorials are an excellent source of information.  The online documentation includes the user guide, tutorials, quick help on specific topics, programming examples and reference information. In addition, OriginLab provides free, live training webinars that teach you how to perform various tasks in Origin Pro. 
 
Where can I get support? For UTK, OIT offers Minimal Support for Origin Pro.
 
Technical support from Originlab is included with UTK's maintenance package. OriginLab provides four ways for you to contact their technical support representatives:
  • Call 1-800-969-7720 and select Option 6, Monday through Friday from 8:30 AM to 6 PM EST
  • Use the Online Chat option available through the Originlab website
  • Send email to tech@originlab.com
  • Select Support on the Originlab website for links to the additional support resources, including the Technical Support FAQ, User Forums, and the File Exchange which provides a venue for sharing files and custom applications with other users.
 
Workshops for February 13 - 17, 2017
Instructor-Focused:
Improving Your Web Pages' Visibility in Search Engine Results (SEO), February 20, 1 – 3 pm
Creating Video with a Mobile Device and SWIVL, February 23, 1 – 3 pm
Getting to Know Canvas, February 24, 1 – 3 pm
 
Researcher-Focused:
SAS Programming Basics 1, February 21, 1:30 - 3:30 pm
SAS Data Analysis, February 22, 10 am – 12 pm
Introduction to ArcGIS Pro, February 22, 12 – 2 pm
JMP Basics, February 23, 1:30 pm - 3:30 pm
 
Check out our online training offerings (including Lynda.com).
 
All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.
 
 
Refuse the Phishing Bait!!
Cybercriminals know the best strategies for gaining access to the university’s sensitive data. In most cases, it doesn’t involve them rappelling from the top of Andy Holt Tower and deftly avoiding a laser detection system to hack into your servers; instead, they simply manipulate a community member’s trust by posing as something they trust.
According to IBM’s 2014 Cyber Security Intelligence Index, human error is a factor in 95 percent of security incidents. Following are a few ways to identify various types of social engineering attacks and their telltale signs.
  • Phishing isn’t relegated to just e-mail! Cybercriminals will also launch phishing attacks through phone calls, text messages, or other online messaging applications. Don’t know the sender or caller? Seem too good to be true? It’s probably a phishing attack.
  • Know the signs. Does the e-mail contain a vague salutation, spelling or grammatical errors, an urgent request, and/or an offer that seems impossibly good? Click that delete button.
  • Verify the sender. Check the sender’s e-mail address to make sure it’s legitimate. If it appears that the OIT HelpDesk is asking you to click on a link to increase your mailbox quota, but the sender is “UniversityHelpDesk@yahoo.com,” it’s a phishing message.
  • Don’t be duped by aesthetics. Phishing e-mails often contain convincing logos, links to actual company websites, legitimate phone numbers, and e-mail signatures of actual employees. However, if the message is urging you to take action — especially action such as sending sensitive information, clicking on a link, or downloading an attachment — exercise caution and look for other telltale signs of phishing attacks. Don’t hesitate to contact the company directly; they can verify legitimacy and may not even be aware that their name is being used for fraud.
  • Never, ever share your password. Did we say never? Yup, we mean never. Your password is the key to your identity, your data, and your classmates’ and colleagues’ data. It is for your eyes only. OIT will never ask you for your password.
  • Avoid opening links and attachments from unknown senders. Get into the habit of typing known URLs into your browser. Don’t open attachments unless you’re expecting a file from someone. Give them a call if you’re suspicious.
  • When you’re not sure, call to verify. Let’s say you receive an e-mail claiming to be from someone you know — a friend, colleague, or even the UT Chancellor or UT President. Cybercriminals often spoof addresses to convince you, then request that you perform an action such as transfer funds or provide sensitive information. If something seems off about the e-mail, call them at a known number listed in your institution’s directory to confirm the request.
  • Don’t talk to strangers! Receive a call from someone you don’t know? Are they asking you to provide information or making odd requests? Hang up the phone and report it to the OIT HelpDesk at (865) 974-9900.
  • Don’t be tempted by abandoned flash drives. Cybercriminals may leave flash drives lying around for victims to pick up and insert, thereby unknowingly installing malware on their computers. You might be tempted to insert a flash drive only to find out the rightful owner, but be wary — it could be a trap.
  • See someone suspicious? Say something. If you notice someone suspicious walking around or “tailgating” someone else, especially in an off-limits area, call UTPD.
 
and click on “Join or leave the list (or change settings)”
 
 
Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.
 
 
 
February 10
[ITWEEKLY] IT Weekly, February 10, 2017

 

February 10, 2017

 

New Network Infrastructure – Building Distribution Network

Over the last eighteen months, the Office of Information Technology (OIT) has changed the way the majority of buildings connect to the network. Today, all networked buildings connect to two campus data centers. These redundant connections allow OIT to perform updates without downtime and provide additional protections in the event of data center hardware failures. The dual connections doubled the available bandwidth to each building – many buildings now have 20 Gbps of bandwidth to the network core. The new infrastructure reduces the load on the existing core and minimizes downtime related to network architecture changes.

 

Spread the Word about IT Weekly!

Thanks to all of you who have subscribed to IT Weekly and acknowledged its value to you! We strive to provide informative and timely information about technology at UT and based on your feedback we are hitting the mark. If you have topics you are interested in hearing about, please contact Joel Reeves, joel.reeves@utk.edu, or anyone else on the OIT team.  

 

Those who are interested in IT Weekly must self-enroll to the listserv; if you have colleagues or students who may be interested in learning more about what we are up to, please forward this email or let them know that they can subscribe to IT Weekly at http://tiny.utk.edu/join-itweekly. You can also follow us on Twitter & like us on Facebook with the handle UT_OIT. 


Canvas is here! Are you ready?

OIT is offering weekly Virtual Canvas Camps to help you become Canvas Ready before Blackboard retires on May 31, 2017.

Join us Mon/Wed/Fri from 9 am-noon and Tue/Thu from 1 pm-4 pm via Zoom, http://tiny.utk.edu/canvas-zoom

 

UT Project Management Community of Practice

The next UT Project Management Community of Practice (PM CoP) meeting will be Thurs, Feb. 16 from 12 - 1 pm in Hodges Library, room 605. You can bring your lunch and arrive as early as 11:45 am.

 

Agenda:

o Bring Your Own Project (BYOP) discussion: Applying Agile Methodologies to Nuclear Physics Experiments – Stan Paulauskas, Physics

o Other BYOP discussions – solicit ideas & suggestions from other CoP attendees on any of your current project issues and pain points

o Planning for future meetings

o Networking

 

The March 16 meeting is canceled due to the conflict with UT’s Spring Break. Our next meeting is scheduled for April 20.

 

NVivo by QSR International

What is itNVivo is a qualitative analysis software package that supports both qualitative and mixed methods research. It lets you collect, organize, and analyze content from interviews, focus groups, discussions, surveys, documents, audio and visual files, images, social media data, web pages, and spreadsheets. It also offers multiple ways to visualize and report data, including graphs, charts and cluster analysis. Within the program, one can search and all or parts of data, sort data based on variable attributes or classifications and display a matrix of codes or coding structures. Video and Audio files can be transcribed and analyzed within the program. It also interfaces with EndNote, Mendeley, and Zotero for conducting a paperless literature review.

 

Where can I run it? NVivo is available at no additional charge to faculty, staff and students at all UT campuses for installation on university-owned and personally-owned Windows and Mac computers. The download and installation instructions are on OIT's software download page. For UTK, NVivo is also available on OIT’s Apps@UT server.

 

How can I learn it? For UTK, OIT offers workshops on NVivo each semester, and you can schedule a one-on-one tutorial anytime by calling the OIT HelpDesk at 865-974-9900. You can also visit NVivo’s Support page or watch tutorials from QSR International’s YouTube channel.

 

Where can I get support? OIT offers Full Support for NVivo.For assistance, contact the OIT HelpDesk at 865-974-9900.

 

Workshops for February 13 - 17, 2017

Instructor-Focused:

Getting to Know Canvas, February 15, 10:00am - 12:00pm

Teaching in a Technology Enhanced Classroom (TEC) 1, February 17, 3:30pm - 5:00pm

 

Researcher-Focused:

QDA Miner 1 (Basics), February 15, 10:10am - 12:10pm

NVivo11 Fundamentals, February 15, 12:00pm - 1:30pm

Introduction to MATLAB, February 15, 1:00pm - 3:00pm

Image Processing Using ImageJ, February 16, 1:30pm - 3:30pm

WordStat for Text Mining, February 17, 10:10am - 12:10pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

 

I've been hacked!

Determining whether or not your computer or mobile device has been hacked can be difficult. Nonetheless, there are a few common issues that will indicate your computer has been hacked. If your browser's homepage has unexpectedly changed or is taking you to websites you have never visited, this could be an indication. Also, if your computer program has triggered an alert that your system is infected, or your computer applications are constantly crashing, your computer could be hacked.

 

If you are experiencing any of these common issues or have experienced other unusual things with your computer, you should respond quickly. If you are using a device provided to you by your department, report the incident to your departmental  IT staff or call the OIT HelpDesk right away. If this is a personal device, you should try changing your passwords and reinstall the operating system. If you still think your computer is corrupted, contact the manufacturer of the device or visit their website to determine your next step. Lastly, if you feel in any way threatened, immediately report it to law enforcement.

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  If you have concerns or questions about whether your computer is hacked, you should contact the OIT HelpDesk at (865) 974-9900.

Remember, no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

February 03
[ITWEEKLY] IT Weekly, February 3, 2017

 

February 3, 2017

 

Adobe Creative Cloud, Captivate, and Presenter

Do you need Adobe Creative Cloud, Captivate, or Presenter for your computer or student computer lab?  UT Knoxville departments may purchase licenses through VolTech*.

 

Creative Cloud licensing is based on named users and requires UT to assign licenses to a specific employee for all products.

 

Benefits of the named license for Creative Cloud include the ability for the employee to use the software on two different computers, one of which may be a home computer. This benefit is not available for Captivate or Presenter. Departments may also purchase licenses for use by their student employees engaged in departmental (non-academic) work.

 

Departments that support a student computer lab or a staff training lab may get a packaged version of Creative Cloud for the cost of one license per machine. Note that dual boot machines will require a license for both operating systems.

 

*If you are with another campus or unit, such as UT System Administration, Institute of Agriculture, Institute for Public Service, Health Science Center, Chattanooga, or Martin, please check with your respective Chief Information Officer for additional information regarding the distribution of Adobe products.

 

Canvas is here! Are you ready?

Blackboard retires on May 31, 2017.

This semester, over 900 Instructors are actively using Canvas to deliver more than 1,600 course sections.

 

Get Canvas Ready Now in 4 Convenient Ways:

1.      Attend an OIT Course Delivery Workshop (Register Now)

2.      Access online tutorials

a.   Topic Specific Resources

b.   Full Online Canvas Workshop

3.      Contact the OIT HelpDesk to schedule one-on-one and small group help. 

4.      Zoom into Canvas with Virtual Camp Canvas

a.   Join us Mon/Wed/Fri from 9 am-noon and Tue/Thu from 1 pm-4 pm via Zoom

b.   http://tiny.utk.edu/canvas-zoom


Turning Technologies adds Clicker Peer Support

Turning Technologies is adding to the UTK support team.  Grant Peterson, a freshman in the Haslam College of Business, will be providing peer support and faculty assistance with the Turning Technologies response system and devices. "I look forward to helping you," says Grant. "Go Vols!"

 

Clicker Peer Support Location and Hours:

Information Commons @ Hodges Library, START desk (near room 220E)

Tuesdays: 11 am-12:30 pm and 1-3 pm
Thursdays: 9 am-12:30 pm and 1-3 pm

 

Spring 2017 GTA@OIT Grant Deadline: Friday, March 3

OIT offers Graduate Teaching Associates and Assistants (GTAs) an opportunity to receive a GTA@OIT Grant. Recipients must be an instructor of record for a summer or fall 2017 course. This grant is for enhancing a course with technology by redesigning a course or course component for web-based delivery.

The grant includes one-on-one instructional design consulting, Technology-Enhanced Classroom (TEC) training, and help in using Canvas and Zoom features related to communication, assessment, evaluation, and online instruction.

Recipients of this grant also receive a monetary award to be used for travel and professional development purposes. Grant recipients must complete course content in the spring for summer or fall implementation.

For more information, visit
GTA@OIT.

 

Mplus by Muthén & Muthén 

What is it? Mplus analyzes Structural Equations Models (SEM) that can include both continuous and categorical latent constructs. As their website states, it can also analyze "both cross-sectional and longitudinal data, single-level and multi-level data, and data that come from different populations with either observed or unobserved heterogeneity. Analyses can be carried out for observed variables that are continuous, censored, binary, ordered categorical (ordinal), unordered categorical (nominal), counts, or combinations of these variable types."

 

Where can I run it? For UTK, Mplus is available on OIT’s Apps@UT server and the computers in the OIT public computer labs. Four people can run the software simultaneously.

 

How can I learn it? There are short courses on the Muthén & Muthén website, and general SEM information is at SEMNET. To learn Mplus, we also recommend the program's help files.

 

Where can I get support? OIT offers Minimal Support for this software.

 

Workshops for February 6 - 10, 2017

Instructor-Focused:

o Getting to Know Canvas, February 6, 9 am - 11 am

o Creating Accessible Documents on a Mac, February 6, 1 pm - 3 pm

o Mobile Learning In and Out of Class, February 7, 1 pm – 3 pm

o BYOD with WolfVision Cynap, February 8, 11:10 am - 12:40 pm

o Prezi Tips for Conferences, February 8, 3:30 pm – 5 pm

o OIT New Staff Orientation, February 9, 8:30 am – 10 am

o BYOD with WolfVision Cynap, February 9, 3:30 pm – 5 pm

 

Researcher-Focused:

o Analyzing Social Media Data for Research, February 9, 3 pm – 5 pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

 

Securing Internet of Things (IOT) Devices

Internet of Things (IOT) is defined as a system of interrelated computing devices and objects that can transfer data over a network without the need of any human-to-human or human-to-computer interaction. In 2013, the Global Standards Initiative defined IOT as “the infrastructure of the information society.” Examples of devices or “things” in IOT can refer to a variety of devices such as smart TV’s, routers, smart thermostats and smart home devices.

 

The first step in protecting your IOT device is to consider what functionality you need from the device. Just because your refrigerator or washer and dryer can connect to the internet doesn’t mean you should connect it to the internet. Be sure you fully understand what internet connectivity will mean for your IOT device and decide whether that benefit is valuable. If you ultimately choose to hook up your IOT devices to the internet, create a separate network for guests that do not allow access to your shared files or networking devices.

 

Also, be aware that many IOT devices come equipped with very few security features, little security support, and a default password that is rarely changed. Consequently, these devices can be hacked, making it possible to slow your internet and attack other devices.  Therefore, when purchasing and using IOT devices, be sure to change the default password that comes pre-loaded on the device.

 

Finally, be sure to update your device when new software becomes available. Vulnerabilities and exploits are usually fixed as they emerge, so it is important that your IOT devices are regularly updated. If possible, automate this on your IOT device or check for updates as frequently as possible.

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

January 28
[ITWEEKLY] IT Weekly, January 28, 2017

 

January 27, 2017

 

Get to Know WolfVision Cynap

The WolfVision Cynap is a BYOD (Bring Your Own Device) system that allows instructors and students to connect their laptops, tablets, and smartphones wirelessly to project to the main screen in a classroom.  

 

Cynap features: 

o Connect up to four devices at the same time. 

o Mirror Mode allows all four devices to appear on the main screen at once. 

o Moderator Mode allows the instructor to preview all four devices and then send one image at a time to the main screen. 

o Onboard web browser allows you to use your UTK Google drive for presenting  

o Whiteboard feature included. 

o Annotation feature included. 

o Interactive annotation feature lets Instructors turn on an interactive annotation feature allowing students to do live annotations from their own devices. 

o Wireless connections include AirPlay, Mircast, Chromecast, and vSolution software from WolfVision 

o Support Wired HDMI connections. 

 

Cynaps are available in the following classrooms: 

o Alumni Memorial Building 2, 3, and 32  

o Buehler 415 

o Communications 54 

o Dougherty Engineering 416 

o Earth and Planetary Sciences 400 

o Hodges Library 101, 127, 128, 211, 220E 

o Plant Science 128 

o Walters Life Science M401 and M415

 

Come to one of our workshops to learn more or contact the OIT HelpDesk online or by phone at 865-974-9900 to arrange a one-on-one consultation. 

 

My Mediasite

With each venture into online education, faculty need greater access to tools for creating and sharing video content. One of many ways OIT Digital Media Services (DMS) assists faculty with their video needs is the My Mediasite video portal. 

 

My Mediasite and its companion application, the Mediasite Desktop Recorder, allow faculty to create and publish video content directly from a laptop or desktop to an OIT server. Once published, the content is available for on-demand playback and sharing via presentation URLs. The Mediasite Desktop Recorder is perfect for capturing a camera image plus a screencast or a slideshow in a side-by-side presentation. 

 

Viewers see the presenter delivering a lecture along with presentation materials. Voice-over screencast and voice-over slideshow options are also available. With My Mediasite, uploading videos directly from iOS and Android devices is also quick and easy. 

 

If you want to create new course videos or just share videos you have already produced, try My Mediasite and the Mediasite Desktop Recorder. 

 

For more information and assistance with setting up your My Mediasite profile, contact the OIT HelpDesk online or call (865) 974-9900 to schedule a consultation. 

 

OIT Scantron Test Scoring Services  

A fast and accurate way to score tests or enter survey data is to use optical mark recognition forms. These familiar darken-the-circle forms require the use of a number 2 pencil. 

 

Our service includes an Excel file containing your data, item analysis for tests in the form of a PDF file, and answer reports of each student's answers and the correct answers for each item. 

 

You may drop off and pick up your Scantron forms between 9 am and 5 pm in 517 Greve Hall. OIT will process forms within one business day* and deliver your Scantron results via the secure Online@UT (Blackboard) interface. Once you receive your Scantron results in Blackboard, your forms will be ready for pickup at Greve Hall. OIT will securely discard processed forms left over two weeks from their drop-off date. 

 

*On the last day of final exams, we scan more frequently to give you more time to get your grades in. 

 

The cost of scanning is 6 cents per page regardless of whether the forms are single- or double-sided.  Payment is made using a departmental account, which must be provided when dropping off the forms. Students requesting this service must handle billing through their department.  

 

If you have special needs such as scanning custom forms or scheduling quicker turnaround time, contact the OIT HelpDesk online or call (865) 974-9900 a few days in advance to make the arrangements. 

 

 

MATLAB and Simulink by MathWorks, Inc.

What is it? MATLAB and Simulink are computational software environments used to perform a variety of computational tasks such as in engineering, science, mathematics, statistics and finance. The UT system-wide Total Academic Headcount (TAH) license includes MATLAB, Simulink and more than 50 add-on products called Toolboxes, seeToolboxlist.pdf. The Toolboxes are collections of functions for solving particular classes of problems, such as signal processing, image processing, control systems, curve fitting, etc. Simulink and the Toolboxes require MATLAB.

 

Where can I run it? The MATLAB products are available at no additional charge to faculty, staff and students at UTK, UTSI, UTHSC and UTC for installation on university-owned and personally-owned Windows, Mac and Linux computers. The download and installation instructions are on the OIT software download site. For UTK, the MATLAB products are also available on OIT’s Apps@UT server, the Newton Linux Cluster and the computers in the OIT public computer labs. There is no simultaneous user limit for the MATLAB products.

 

How can I learn it? For UTK, OIT offers MATLAB workshops each semester. You can also learn Matlab from Mathworks videos and webinars and Lynda.com from OIT online training library. Manuals for all products are online at Mathworks help site. MATLAB and Simulink tutorials are online at Mathworks support site

 

Where can I get support? OIT offers Full Support for MATLAB. For assistance, contact the OIT HelpDesk at 974-9900. For free online and telephone support with the MathWorks Support team, or call (508) 647-7000 from 8:30 am – 10:00 pm EST, Monday – Friday.

 

Workshops for January 30 – February 3, 2017

Instructor-Focused:

o BYOD with WolfVision Cynap, January 30 2:30pm - 4:00pm

o Adobe Captivate 1 (Hands-On With Adobe Captivate: Going Beyond PowerPoint), February 1 1:30pm - 3:30pm

o BYOD with WolfVision Cynap, February 2 9:30am - 11:00am

o Getting to Know Canvas, February 2 2:00pm - 4:00pm

 

Researcher-Focused:

o Using Qualitative Data Analysis Software for Literature Reviews, February 2 4:00pm - 5:30pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

2017 Security Awareness Training!

On February 1, 2017, the UTK Information Security Office (ISO) will be enabling the campus information security awareness training program called “Securing the Human.” Securing the Human is an on-line computer-based program that provides faculty and staff with information

they need to engage in effective information security behavior.

 

The Office of Information Technology, by way of SANS, will be sending an email to all UTK faculty and staff containing the link to the UTK security training web page – security.utk.edu/awareness. The email will come from noreply@securingthehuman.org. If you have Clutter enabled on your Office365 Email account, there’s a chance that the email will end

up in the Clutter Folder. All participates must complete the information security awareness training, as awareness is an integral part of protecting the University’s resources.

 

The Security Awareness program consists of a number of videos that cover specific security topics. The videos range anywhere from 1 to 5 minutes in length and are intended to influence user behavior that will reduce security risks. Users are allowed to complete the training at their pace, monitor their progress, and revisit completed training. Upon completion, the user will receive a security awareness training certificate. For more information about this program, visit the Securing the Human website (http://www.securingthehuman.org).

 

If you do not receive a training email, check your Junk or Spam folders in your email client. For questions regarding your personalized security awareness training, please contact the OIT HelpDesk at (865) 974-9900.

 

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

January 20
[ITWEEKLY] IT Weekly, January 20, 2017

 

January 20, 2017

 

Classification Survey

Over the next year, all faculty, staff, and student employees using university computing equipment will be required to complete a brief survey identifying data on your university-owned equipment.

 

The Classification Survey will provide the Office of Information Technology (OIT) information about the data stored, viewed, or processed on the university-owned equipment that you use.A recent security assessment recommended that such a survey be completed on an annual basis. 

 

You can get ahead of the game by submitting your survey now at classify.utk.edu.  If any of the devices on your list are personally owned, rather than university owned, you will need to identify them as such by updating your Network Registration entry (instructions).  This change will not affect your ability to access the internet via that device. 

 

Otherwise, you will get an email sometime during the next 12 months instructing you to complete the survey. Once you receive this notice, you will have 30 days to respond.  

 

If you find a device on your list that you do not own or use, you will need to contact the owner or the OIT HelpDesk. If you have trouble completing the survey, you can seek assistance by contacting the OIT HelpDesk at 865-974-9900. 

 

Phishing Scams: PayPal and UT Libraries

Many faculty, staff, and students found phishing scams in their inbox this week.  Two notable examples appeared to be from PayPal and the UT Libraries.  In both cases, recipients were asked to confirm their account by clicking on a link.  Please be aware that many universities (including UT) have been targets of spear phishing, meaning a specific and targeted campaign against our faculty, staff, and students. 

You can check to see if an email you received has been reported as a scam on
OIT's System Status Center: Recent Email Scam or you may report the email with full headers to abuse@utk.edu (instructions).

When in doubt, contact the OIT HelpDesk for assistance at 865-974-9900 or
help.utk.edu.

 

Qualtrics vs. Survey Monkey 

Are you using SurveyMonkey? You may want to consider changing to Qualtrics Research Suite. A Qualtrics account is available to all faculty, students, and staff at no additional cost, and has many more features than SurveyMonkey. 

 

If you are using a SurveyMonkey account, consider these Qualtrics features: 

  • Easy to use, and available to all UT faculty, staff and students. 
  • Fully meets all Institutional Review Board (IRB) standards for data collection. 
  • Can keep data private and control how it is shared with collaborators. 
  • Access to a UT-branded template and dozens of generic templates. 
  • Access to training videos and excellent help files on its website. 
  • Allows collaboration with researchers at UT and researchers on other campuses. 
  • Robust reporting tools. 
  • Easily exports data from Qualtrics to SPSS and other statistical programs. 
  • Automatically optimizes surveys for mobile and desktop viewing. 
  • Fully supported by OIT. 

 

OIT’s staff has 10+ years of experience in building and administering online surveys and providing statistical services. They will also review your surveys to ensure that they are optimized for data collection on the web. 

 

OIT offers Qualtrics workshops and one-to-one overviews on how to use Qualtrics software.  In addition, our staff will provide assistance in building difficult surveys.

 

Find out more information and create your Qualtrics account from our website.

 

To request an appointment for assistance with online surveys or data analysis, contact OIT HelpDesk online or call 865-974-9900. 

 

Stay Connected with OIT 

You have several options when it comes to keeping informed of what’s happening at OIT. 

 

The OIT HelpDesk posts updates about technology on campus, reported issues and problems, and will respond to most questions and comments on Twitter. Twitter and Facebook are great resources for timely updates on OIT announcements. 

 

If you have any questions about any OIT Service, please contact the OIT HelpDesk online or call (865) 974-9900. 

 

 

Mathematica by Wolfram Research, Inc.

What is it? Mathematica is computational software used in science, engineering, finance and other areas of computing that require mathematics. The Mathematica system is now based on the Wolfram Language which is a knowledge-based symbolic language that grew out of the Mathematica Language. The Wolfram Language provides an extensive collection of more than 5,000 mathematical functions that support a wide range of symbolic operations as well as efficient numerical evaluation. Mathematica uses the Wolfram Notebook interface which allows you to organize everything you do in documents that contain text, runnable code, dynamic graphics and user interfaces.

 

Where can I run it? Mathematica is available at no additional charge to faculty, staff and students at UTK, UTSI for installation on university-owned and personally-owned Windows, Mac and Linux computers. Each UT campus maintains its download and installation instructions. The download and installation instructions for UTK are on OIT's software download site. For UTK, Mathematica is also available on OIT’s Apps@UT server, the Newton Linux Cluster and the computers in the OIT public computer labs. There is no simultaneous user limit for Mathematica.

 

How can I learn it? The Mathematica Resources page provides an extensive collection of Mathematica tutorials, examples, and other resources to learn about Mathematica. Use the Wolfram Mathematica Documentation Center to learnMathematica using the definitive guide that covers all functions and provides extensive tutorials and examples. It also provides How To’s which describe how to carry out tasks with step-by-step instructions. The Lynda.com online training library also offers Mathematica training videos for the UT community.

 

Where can I get support? OIT offers Minimal Support for Mathematica. For assistance, contact the OIT HelpDesk at 974-9900. The Wolfram support page has links to Documentation and How To’s, Support Articles, and the Wolfram Community. UT is a Premier Service subscriber which means you have telephone and email access to Wolfram experts who can help with Mathematica programming. For Advanced Technical Support, call (217) 398-6500 or submit a message form.

 

Workshops for January 16-20, 2017

Instructor-Focused:

o Teaching in a Technology Enhanced Classroom (TEC) 1, January 23, 11:10am - 12:40pm

o Getting to Know Canvas, January 24, 1:00pm - 3:00pm

 

Researcher-Focused:

o R Basics, January 23, 9:05am - 12:05pm

o Introduction to ArcGIS Online, January 26, 12:00pm - 1:30pm

o R for Text Analysis, January 27, 10:10am - 12:05pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Are You Practicing Safe Social Networking?

Social media sites are not well-monitored playgrounds with protectors watching over you to ensure your safety. When you use social media, do you think about who might be using it besides your friends and connections? Following are some of the other users you may encounter.

 

  • Identity thieves. Cybercriminals need only a few pieces of information to gain access to your financial resources, such as phone numbers, addresses, names, and other personal information
  • Online predators. Are your friends interested in seeing your class schedule online? Well, sex offenders or other criminals could be as well. Knowing your schedule and your whereabouts can make it very easy for someone to victimize you, whether it’s breaking in while you’re gone or attacking you while you’re out.
  • Employers. Most employers investigate applicants and current employees through social networking sites and/or search engines. What you post online could put you in a negative light to prospective or current employers.  Think before you post

 

How Do You Protect Your Information? Although there are no guaranteed ways to keep your online information secure, following are some tips to help keep your private information private.

 

  • Don’t post personal or private information online! The easiest way to keep your information private is to NOT post it. Don’t post your full birthdate, address, or phone numbers online. Don’t hesitate to ask friends to remove embarrassing or sensitive information about you from their posts, either. You should NEVER assume the information you post online is private.
  • Use privacy settings. Most social networking sites provide settings that let you restrict public access to your profile, such as allowing only your friends to view it.
  • Be wary of others. Many social networking sites do not have a rigorous process to verify the identity of their users. Always be cautious when dealing with unfamiliar people online and approving friend requests
  • Understand the role of hashtags. Hashtags (#) are a popular way to provide clever commentary or to tag specific pictures. Many people restrict access to their Instagram accounts so that only their friends can see their pictures. However, when someone applies a hashtag to a picture that is otherwise private, anyone who searches for that hashtag can see it.

 

 

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

January 13
[ITWEEKLY] IT Weekly,  January 13, 2017

 

January 13, 2017

 

OIT Services to be interrupted on January 15

The Office of Information Technology will be making infrastructure improvements between 10:00 PM EST on Sunday, January 15 and 2:00 AM EST on Monday, January 16. During this time, most of our core services will experience several brief interruptions lasting a few minutes per service. 

 

Specific programs that will be affected by the planned outage include, but are not limited to: online registration, advising and financial services through MyUTK, T-Storage, IRIS, ANDI, Archibus, SharePoint, OIT UNIX systems, Online@UT (Blackboard), Apps@UT, VolPrint and the OIT Computer Labs,  Network Registration and Classification, and access to Digital Media Services and online web streaming.Backup services for hosted servers, Volcard deposits, Parking Services, and several other OIT applications will also be unavailable. 

 

Email sent through Office 365 or Google will not be affected; however, system messages sent through smtp.utk.edu and Listserv will be briefly unavailable.  

 

Many web pages hosted by the utk.edu and tennessee.edu domains, including many departmental sites, the OIT website, and personal web pages may also be offline.   NetID authentication, as well as the website for changing your password, will be affected. 

 

Voice over IP phones will be intermittently unavailable during the maintenance. Traditional phones and voicemail will not be affected. 

 

Access to the Internet from the campus network, including university housing, will not be impacted by these brief interruptions.   

 

If you have questions or concerns regarding this announcement, please contact the OIT HelpDesk at 865-974-9900. 

 

Need Help in Your Technology Enhanced Classroom (TEC)? 

More than 200 classrooms across campus have technology enhancements, which include touch panel controls for system components, computer display via projector, and in most cases a high-quality document camera and interactive devices, such as SMARTboards, SMART Podiums, or Epson interactive projectors. 

 

Faculty, GTAs, and staff can request one-on-one or group training to learn how to use the technology in your classrooms. Training workshops are also offered at the beginning of each spring and fall. Quick Start guides are available in each classroom that will remind you how to connect your laptop to the projector and SMART device. 

 

If you find yourself in a jam at the beginning of class, call the TEC Hotline, 974-9110, for immediate assistance. 

 

For non-emergency requests, contact the HelpDesk at (865) 974-9900 or online at http://help.utk.edu. Additional information about the technology-enhanced classrooms is available onOIT’s TEC website

 

Looking for Certain Classroom Features?

Don’t forget to use the online classroom search, which exists to aid faculty in determining if their assigned classroom meets their needs. Faculty can search by building and room number, room capacity, or even down to specific equipment (technology) or furniture features of a classroom. A link to the “Classroom Search” tool can be found in the myUTK portal, in the My Services list. 

 

Several classrooms are now equipped with the new Wolfvision Cynap, which allows for ‘untethered’ remote access for the instructor within the classroom and additional classroom interaction. If your room is equipped with a Cynap, contact the OIT HelpDesk at 865-974-9900 about leveraging the Cynap to engage your class today.

 

Report wireless problems in your classroom 

Did you know that the Office of Information Technology offers a service to report classroom wireless issues via text message? To report areas on campus where there may be issues with the wireless network, text “UTKwifi” followed by your building and room number information to 55000. 

 

This initiative allows OIT to collect crowdsourced data provided by you, the students, staff, and faculty that are in the classrooms using the Wi-Fi every day. It is recommended to check that your device has been registered for use on the wireless network and was working normally in other areas of campus before texting in your location. This will help ensure that we have the most accurate data possible. As an added benefit of this service, if we receive several text messages in a short time frame for a specific area (for example an academic classroom in Alumni Memorial Building), OIT will investigate the issue and dispatch network engineers if necessary. This information, including a screenshot example of how to text in your location, is available in the OIT Knowledge Base. If you have any questions about the pilot, contact the OIT HelpDesk online or call (865) 974-9900. 

 

Maple by Maplesoft

What is it? Maple is a technical computing environment for problem-solving designed for students in mathematics, statistics, engineering, and science. Maple features palettes, interactive assistants, context-sensitive menus, and tutors. Maple has Clickable Math tools for solving complex mathematical problems in small steps, adding to the student learning process. The Smart Popups and Drag-to-Solve tools help students learn mathematics through guided experimentation. Maple also includes a large number of Math Apps that provide both students and teachers interactive illustrations and insight into concepts from math, statistics, physics and finance.

 

Where can I run it? Maple is available at no additional charge to faculty, staff and students at UTK, UTSI, UTC, UTM for installation on university-owned and personally-owned Windows, Mac and Linux computers. The download and installation instructions are at OIT's software download page. For UTK, Maple is also available on OIT’s Apps@UT server, the Newton Linux Cluster, and on the computers in the OIT public computer labs. There is no simultaneous user limit for Maple.

 

How can I learn it? Maplesoft, Inc. provides learning materials on their training page.

 

Where can I get support? OIT offers Minimal Support by contacting the OIT HelpDesk at 974-9900. If you need assistance from Maplesoft, visit their support web page. There you can browse the FAQs, request assistance via the Technical Support Request Form or contact the Technical Support Team by sending an email to support@maplesoft.com or call (800) 267-6583 Ext 413 Monday – Friday, 9 AM to 5 PM EST. You can view or download manuals from their documentation center.

 

Workshops for January 16-20, 2017

Instructor-Focused:

·   Cloud Storage Options at UTK, January 17, 9 am – 11 am

·   Creating Accessible Documents on a Mac, January 17, 1 pm – 3 pm

·   Open Consultations for Transition to Canvas, January 17, 1 pm – 2 pm

·   Teaching in a Technology Enhanced Classroom (TEC) 1, January 17, 2 pm – 3 pm

·   Creating Accessible Documents with Adobe Acrobat DC, January 18, 9 am – 11 am

·   Getting to Know Canvas, January 18, 9 am – 11 am

·   iPads and Instruction, January 19, 1 pm – 3 pm

·   Getting to Know Canvas, January 20, 10 am – 12 pm

·   Using Skype for Business for Online Office Hours, January 20, 1 pm – 2 pm

 

Researcher-Focused:

·   NVivo11 Fundamentals, January 17, 11 am - 12:30 pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Physical Cyber-Security

Many times, we become so conscious about "technical" cyber-security that we forget about “physical” cyber-security. All of the technical safeguards in the world will not protect against someone being able to sit at your computer and access your information. Therefore we must remember that leaving our computer unattended for only a moment without locking it allows private and confidential information to become vulnerable. Locking your computer prevents unauthorized access to secure files, e-mail conversations and prevents data from being altered. It must become routine that you lock your computer whenever it is unattended. This seems like a simple thing, but physical security is so often neglected.

 

Physical cyber-security isn’t restricted to your laptop, desktop or smartphone. Clearing your desk before you leave or before you’re away from the office for a few days can greatly protect paper documents that contain sensitive information related to our work. So, what does this

have to do with cyber-security? Besides just looking tidy, clearing your desk reduces the threat of an information security incident, as confidential information will be locked away when unattended. Sensitive documents left in the open can be stolen by a malicious entity.

 

At known extended periods away from your desk, such as a lunch break, sensitive working papers should be placed in locked drawers. At the end of the working day, put away all office papers. At a very minimum, place sensitive documents in a drawer, away from prying eyes. If in doubt throw it out. If you are unsure of whether a duplicate piece of sensitive documentation should be kept - it will probably be better to shred it or place it in the shred bin designated for sensitive information. Some scan documents and store them in protected or encrypted areas like UTK's Google Drive or One-Drive areas.

 

Lock away portable computing devices. Treat mass storage devices such as CDROM, DVD or USB drives as sensitive and secure them in a locked drawer.

 

All the technical safeguards in the world won’t protect a spreadsheet of sensitive data, printed out for review and left lying on the desk for weeks on end. If possible, locking your desk or filing cabinets go a long way in protecting the university’s information. This seems like a simple thing, but physical security is so often neglected.

 

The idea extends to home as well. Protect your computer with a password and if you’re finished with sensitive personal documents (checkbooks?), place them in a secure place or out of eyesight when you’re done with them or until you need them. Consider purchasing a small lockbox to store those documents until you can get them to the safety deposit box. Scanners are affordable and fast. Scanning old bills or correspondence with sensitive information and disposing of the original (shredders are cheap too!) is good practice.

 

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

January 06
[ITWEEKLY] IT Weekly, January 6, 2017

 

January 6, 2017

 

Zoom Test Flights

If you are taking an entirely online course, you may just be using Zoom! Zoom, our UTK cloud-based conferencing technology, allows faculty, staff, and students to have high-quality interaction in real time from their computers and mobile devices. You’re invited to join us online for the Spring 2017 Test Flights! Test Flights provide faculty and students an opportunity to join an online meeting and test the communication tools available to meeting participants. Test Flights will be held via the Zoom application. 

 

Participants are welcome to join either of the meetings below, and you may exit the online meeting at any time.

o Monday, January 9, 11:00am to 1:00pm

o Tuesday, January 10, 5:00pm to 7:00pm

 

You may review the specific instructions and additional information about Zoom before joining a Test Flight.

 

Use Lynda.com to Supplement your Course!

Our Lynda.com campus subscription provides a vast online library of instructional videos covering the latest in software product tutorials, creative design techniques, and professional development training. With more than 2,500 courses taught by industry experts, lynda.com is designed for all levels of learners, and at least 20 new courses are added weekly. Create playlists for yourself or to share with those inside the UTK domain, adding your content for students to access all in one online collection. Enter through the UTK portal here: https://oit.utk.edu/lynda with your NetID and Password and enjoy these benefits and more!

 

o Unlimited access to thousands of courses

o Beginner to advanced courses

o Full courses or segments dedicated to certain tasks

o Closed captioning on many videos, with a time-coded transcript

o Access to course instructor's materials added through playlist creation

o Mobile connections and offline viewing from smartphone, tablet or computer

o Faculty can be group administrator: Upload student group, assign tasks and export reports on student progress.

 

For assistance with these tools in Lynda.com, contact the OIT HelpDesk online or call (865) 974-9900.


Coming Soon: Classification Survey

The Office of Information Technology (OIT) continues to respond to recent security audit findings, including the recommendation that we collect information about the type of information stored, viewed, or processed on all university owned equipment. 

 

eOver the next year, you will be asked to submit a Classification Survey for your university owned equipment.  If you want to get ahead, submit your survey now at  classify.utk.edu.  This survey must be completed annually.

 

Who will be impacted?

Faculty, staff, and student employees using university equipment will be notified by email when they need to complete the survey.

 

Please note: Once you receive your first notice, you will have 30 days to respond.  If the survey is not completed in 30 days, you network registration will be deleted, and you will have to re-register the device before getting back online.

 

What do you need to do now?

Review your devices online at classify.utk.edu

 

If any of your personally-owned devices are on the list, you should change the status to reflect that it is your personal device.  If you are not the owner of the record, contact the owner or the OIT HelpDesk and request the change.

 

Questions?

Contact the OIT HelpDesk at 865-974-9900.

 

LISREL by Scientific Software International

What is itLISREL analyzes Structural Equations Models (SEM). Variations of these models include confirmatory factor analysis, analysis of covariance structures, path analysis, or causal modeling. LISREL is viewed by many as the most powerful and most difficult to learn of the SEM packages we have available.

 

Where can I run it? For UTK, LISREL is available on Apps@UT and the computers in the OIT public computer labs. There is a two simultaneous user limit for LISREL.

 

How can I learn it? The user and reference guides are available in the software's Help Menu.

 

Where can I get support? OIT offers Minimal Support for this software. The Structural Equation Modeling Discussion Network is a useful source of assistance.

 

Workshops for January 9-13, 2016

Instructor-Focused:

BYOD with WolfVision Cynap

January 10, 1:00pm - 2:30pm

January 13, 1:00pm - 2:30pm

 

Getting to Know Canvas

January 9, 1:00pm - 3:00pm

January 11, 2:00pm - 3:00pm

January 13, 10:00am - 12:00pm

 

Open Consultations for Transition to Canvas

January 10, 2:00pm - 3:00pm

January 12, 9:00am - 10:00am

January 13, 11:00am - 12:00pm

 

Teaching in a Technology Enhanced Classroom (TEC) 1

January 10, 3:30pm - 5:00pm

January 11, 3:30pm - 5:00pm

January 12, 12:35pm - 2:05pm

January 13, 9:00am - 10:30am

 

TurningPoint Cloud Basics

January 9, 1:00pm - 2:30pm

January 10, 8:30am - 10:00am

January 10, 10:30am - 12:00pm

January 11, 8:30am - 10:00am

January 11, 10:30am - 12:00pm

January 11, 12:30pm - 2:00pm

January 12, 1:00pm - 2:30pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

It’s Tax Season! Don’t be a victim!

Its tax season and soon, the W-2’s and associated forms will start circulating, which means we must be aware of tax scams. In past years, there have been three popular scams criminals have used that people fall victim too. The three scams include falsifying tax returns and filing them in a victim’s name, calling a victim and pretending to be Internal Revenue Service (IRS) agents and phishing e-mails.

 

Falsifying tax returns and filing them in a victim’s name can occur when a malicious actor finds or receives information about the tax filer, including the filer’s name, address, date of birth and Social Security number. The malicious actor then uses this information to file a malicious tax return, citing as many deductions as possible, in order to create the largest tax return possible.

 

Another scam occurs when the malicious actor contacts the victim and tries to convince the victim to do something, such as immediately paying a fine or providing their financial information so a refund can be issued. In these instances, the malicious actor uses what they know about the victim, often information gained for a data breach or social networking website, to convince the victim that the caller has access to the victim’s tax information. Frequently during these calls, the caller will pretend to be an IRS agent.

 

In the third type of tax scam, malicious actors use tax-related spam, phishing emails, and fraudulent websites to trick victims into providing login names, passwords, or additional information, which can be used in further fraud. Other emails or websites may also download malware to a person’s computer that may make them vulnerable to tax fraud.

 

Be Cautious

o Watch for “spoofed” websites that look like the official website but are not.

o Don’t be fooled by unsolicited calls. The IRS will never call to demand an immediate payment or require you to use a specific payment method such as pre-loaded debit or credit cards, or wire transfers. They will never claim anything is “urgent” or due immediately, nor will they request payment over the phone. If you owe taxes, the IRS will first mail you a bill, before contacting you through another medium.

o The IRS will not be hostile, insulting, or threatening, nor will they threaten to involve law enforcement in order to have you arrested or deported.

o Sometimes malicious actors change their Caller ID to say they are the IRS. If you’re not sure, ask for the agent’s name, hang up, and call the IRS (or your state tax agency) back using a phone number from their official website.

Recommendations

If you believe you are the victim of identity theft or identity fraud, there are a couple of steps you should take:

 

1.            File a report with your local law enforcement agency.

2.           File a report with the Federal Trade Commission (FTC) at www.identitytheft.gov.

3.           File a report with the three major credit bureaus and request a “fraud alert” for your account (Equifax – www.equifax.com, Experian – www.experian.com, TransUnion – www.transunion.com)

 

If you receive spam or a phishing email about your taxes, do not click on the links or open any attachments, instead, forward the email to phishing@irs.gov. Other tax scams or frauds can be reported according to the directions on this IRS Suspected Tax Fraud web page.

 

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

December 22
[ITWEEKLY] IT Weekly, December 22, 2016

 

 

December 23, 2016

 

OIT HelpDesk Closed for the Winter Break

The OIT HelpDesk will be closing at 8:00 p.m. on Friday, December 23, for the Winter Break. While the university is closed, OIT will continue to monitor the network, email, and major computer applications. To check the current status of IT systems, please visit the online IT System Status Center at http://help.utk.edu/status.

 

The Telephone OIT HelpDesk will reopen on Tuesday, January 3. We will follow up on any normal support requests received over that break beginning at 8:00 a.m. on this day.   

 

Reminder: Upgrades Scheduled for December 26

The Office of Information Technology (OIT) will be making infrastructure improvements between Monday, December 26, at 8:00 AM and Tuesday, December 27, at 8:00 AM EST.  This project will interrupt many services including, but not limited to, MyUTK, Volcard deposits, Parking Services, and several other OIT applications

 

If you have any questions or concerns regarding the maintenance, please contact the OIT HelpDesk at (865) 974-9900.

 

UT accounts not affected by Lynda.com breach

Last week, Lynda.com contacted many of its users regarding a security breach.  Some of the Lynda.com accounts were compromised, however, only contact information and learning histories of the UT accounts were accessed during this event.  Lynda.com has contacted all the affected users, and you do not need to take any action if your UT Lynda.com account was affected.

 

If you have any questions, please contact the OIT HelpDesk at (865) 974-9900.

 

LabVIEW by National Instruments  

What is it? LabVIEW is a graphical program commonly used by scientist and engineers for data acquisition, instrument control, and industrial automation. UT’s NI Academic Site License for LabVIEW Teaching and Research (Large) includes the LabVIEW Professional Development System (LabVIEW PDS) and several add-on modules and toolkits. View the lists of all the application-specific modules and toolkits available, including current and previous versions, at the company's academic software download site.

 

Where can I run it? LabVIEW is available at no additional charge to UTK and UTSI faculty and staff for installation on university-owned Windows, Macs and Linux PCs. Students typically use LabVIEW in a lab environment; however, LabVIEW can be installed on student-owned PCs for use when doing research only.  Student installation for course work is prohibited.  The download and installation instructions are on OIT's software download site.

 

How can I learn it? The source of learning LabVIEW is at NI academic training page. Note: Login Required for LabVIEW online training. LabVIEW Core 1, 2, and 3 is free under UT’s NI Subscription Service Program (SSP) contract; LabVIEW Self-Paced Video Training for Students website geared toward students and offers videos, exercises and self-quizzes.

 

Where can I get support? OIT offers Minimal Support for LabVIEW.For assistance, see the company's support website.

 

Anything else I need to know? NI Field Engineers visit UTK periodically to provide LabVIEW training and to help researchers set up LabVIEW projects. You can connect with the NI Southeast Academic Field Engineer for Tennessee on their NI Academic Community web page.

 

Workshops for January 3-6, 2017

Instructor-Focused:

Getting to Know Canvas

o   January 3, 9 am – 11 am

o   January 5, 10am – 12pm

TurningPoint Cloud Basics

o   January 3, 1 pm – 2:30 pm

o   January 4, 9:30 am – 11 am

o   January 5, 9:30 am – 11 am

Open Consultations for Transition to Canvas

o   January 4, 10 am – 11 am

o   January 6, 1 pm – 2 pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

Holiday Season Scams

The season of Santa, reindeer, gifts and eggnog is upon us, which means we must be cautious of common holiday ploys to steal credit card and personal information. With the mass amount of on-line gift buying during the holiday season, cyber security criminals believe this presents a prime opportunity to steal your information. Be aware of e-mails or any on-line advertising that seems too good to be true. False advertisements and phishing e-mails are two ways in which cyber security criminals will try to lure you in to steal your information. Remember, if the deal looks too good to be true, it probably is.  

 

Here are some additional tips you can use to avoid being a victim of cyber fraud: 

o    Check your credit card statement routinely.

o    Protect your credit card numbers from “wandering eyes.”

o    Do not respond to unsolicited (spam) e-mail.

o    Do not click on links contained within an unsolicited e-mail.

o    Be cautious of e-mail claiming to contain pictures in attached files, as the files may contain viruses. Only open attachments from known senders. Scan the attachments for viruses if possible.

o    Avoid filling out forms contained in e-mail messages that ask for personal information.

o    Always compare the link in the e-mail to the link you are actually directed to and determine if they match and lead you to legitimate site.

o    Log on directly to the official website for the business identified in the e-mail, instead of “clicking” to it from an unsolicited e-mail.

o    If you are requested to act quickly, or there is an emergency, it may be a scam. Fraudsters create a sense of urgency to get you to act quickly.

o    Verify any request for personal information from any business or financial institution by contacting them using the main contact information for their official website. Remember if it looks too good to be true, it probably is.

o    Be cautious when using public ATM's; paying attention to prying eyes or equipment that just doesn't look right. Contact the owners of the business or your financial institution and report it.

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  You can check this site to see if a suspicious email has already been reported.  If you have concerns about a specific email, you may report the email to OIT via abuse@utk.edu or contact the OIT HelpDesk.

 

 

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

December 16
[ITWEEKLY] IT Weekly, December 16, 2016

 

December 16, 2016

 

Reminder: OIT Services to be interrupted on Dec 19

The Office of Information Technology will be making infrastructure improvements on Monday, December 19, between 10:00 PM and 2:00 AM EST. Many of our core services will be impacted during this maintenance period.  Additional information is available on OIT’s System Status Center.

 

If you have questions or concerns regarding this announcement, please contact the OIT HelpDesk at 865-974-9900.

 

Away from your email during the Winter Break?

It’s almost time for UT’s Winter Break! If you’re heading out of town or will be away from your email, you can set up your email to send an Out of Office reply on your behalf. Instructions for configuring automatic replies are in the OIT Knowledge Base:

 

If you have any questions or would like assistance, please contact the OIT HelpDesk at 865-974-9900.

 

Information about setting your Volmail password options is available in the OIT Knowledge Base, or you may contact the OIT HelpDesk online or call 865-974-9900 for assistance.

 

Coming in January 2017
The Office of Information Technology (OIT) continues to take steps to improve our information security posture, including recommendations from our security assessor that we collect information about the type of data stored, viewed, or processed on all university owned equipment.  In July 2016, we began collecting this information for any new devices connecting to the UT network.  In 2017, we will collect this information on all the current university owned equipment.  We will send email to the appropriate faculty, staff, or student when it is time for them to provide us this information.  Additional information about this initiative will be available next month.

 

LabVIEW by National Instruments (NI)

What is it? LabVIEW is a graphical program commonly used by scientist and engineers for data acquisition, instrument control and industrial automation. UT’s NI Academic Site License for LabVIEW Teaching and Research (Large) includes the LabVIEW Professional Development System (LabVIEW PDS) and several add-on modules and toolkits. View the lists of all the application-specific modules and toolkits available, including current and previous versions, at the company's academic software download site.

 

Where can I run it? LabVIEW is available at no additional charge to UTK and UTSI faculty and staff for installation on university-owned Windows, Macs and Linux PCs. Students typically use LabVIEW in a lab environment; however, LabVIEW can be installed on student-owned PCs for use when doing research only. Student installation for course work is prohibited. The download and installation instructions are on OIT's software download site.

 

How can I learn it? The source of learning LabVIEW is at NI academic training page. Note: Login Required for LabVIEW online training. LabVIEW Core 1, 2, and 3 is free under UT’s NI Subscription Service Program (SSP) contract; LabVIEW Self-Paced Video Training for Students website geared toward students and offers videos, exercises and self-quizzes.

 

Where can I get support? OIT offers Minimal Support for LabVIEW. For assistance, see the company's support web site.

 

Anything else I need to know? NI Field Engineers visit UTK periodically to provide LabVIEW training and to help researchers setup LabVIEW projects. You can connect with the NI Southeast Academic Field Engineer for Tennessee on their NI Academic Community web page.

 

Workshops for December 19-23, 2016

Instructor-Focused:

·   Open Consultations for Transition to Canvas, December 20, 2:00pm - 3:00pm

·   Open Consultations for Transition to Canvas, December 21, 11:00am - 12:00pm

 

Researcher-Focused:

·   Qualtrics 1 (Web Survey Design), December 19, 10:00am - 12:00pm

·   Qualtrics 2 (Reporting and Analysis Tools), December 19, 1:00pm - 3:00pm

 

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

2016 Security Awareness Training Ending on 12/31

Faculty and staff members of the University of Tennessee have an obligation to protect sensitive information and the IT systems we use. To enhance the safety of user information, computers, and IT systems, the University of Tennessee offers access to “Securing the Human,” an on-line training program that provides faculty and staff with the information needed to engage in informative and efficient security training.

 

The training is produced by SANS, one of the most trusted and by far the largest source for information security training and security certification in the world.

 

The training consists of several videos that cover specific security topics. The videos range from 1 to 5 minutes in length and are intended to raise awareness and influence user behavior that will reduce security risks. The training allows the users to complete the training at their own pace, monitor their progress and revisit completed training.

This training is refreshed on an annual basis. Therefore, you have through December 31, 2016 to take advantage of this year’s Securing the Human videos.

 

Users having difficulty in completing the training should call the OIT HelpDesk at (865) 974-9900.

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

 

December 09
[ITWEEKLY] IT Weekly, December 9, 2016

 

December 9, 2016

 

OIT Services to be interrupted on Dec 19

The Office of Information Technology will be making infrastructure improvements on Monday, December 19, between 10:00 PM and 2:00 AM EST. Many of our core services will be impacted during this maintenance period.

 

Specific programs that will be affected by the planned outage include, but are not limited to, online registration, advising and financial services through MyUTK, T-Storage, IRIS, ANDI, SharePoint, OIT UNIX systems, and access to Digital Media Services and online web streaming.Backup services for hosted servers, Volcard deposits, Parking Services, and several other OIT applications will also be unavailable.  

 

Email sent through Office 356 or Google will not be affected, however, system messages sent through smtp.utk.edu and Listserv will be unavailable.  

 

Many web pages hosted by the utk.edu and tennessee.edu domains, including many departmental sites, the OIT website, and personal web pages may also be offline.   The website for changing your password will not be available and some authentication services will be impacted. 

 

If you have questions or concerns regarding this announcement, please contact the OIT HelpDesk at 865-974-9900.

 

Email Access After Leaving UT

Faculty and staff retain access to their UT email account for one year after leaving the University. Retirees with 10+ years of creditable service can request a permanent email account.

 

Students are allowed to retain their Volmail account when they graduate or leave UT. OIT encourages students to go ahead and set up the Volmail password reset options now. If you forget your password or have trouble signing in, you will be able to answer your security questions and create a new password. Once your NetID access has expired, OIT will be unable to reset your password.

 

Information about setting your Volmail password options is available in the OIT Knowledge Base, or you may contact the OIT HelpDesk online or call 865-974-9900 for assistance.

 

Reminder: Faculty First Grant 2017 Call for Proposals

OIT Instructional Support invites UTK faculty to apply for the 2017 Faculty First Grant. Proposals are due by Monday, December 12, 2016. The program runs from February to December 2017.

Read the Call for Proposals at the Faculty First website.

Please contact the Program Coordinator Tonya Mathis at 974-9670 or tmathis9@utk.edu.

 

KNIME by KNIME GmbH

What is it? KNIME is free and open source software for data science. It uses a workflow (flowchart) interface that lets you control the flow of your analysis by connecting icons with arrows. Each icon represents one step in your analysis and is configured with dialog boxes. This makes it easy to learn and yet able to perform complex analyses without having to learn a programming language.

 

Where can I run it? You can download it from KNIME.org to run on your PC, Mac, or Linux computer. Any number of users can also run it at the same time on the Apps.utk.edu server.

 

How can I learn it? OIT teaches workshops each semester on it. The company also has a KNIMETV channel on YouTube as well as an online self-training page.

 

Where can I get support? OIT offers Minimal Support for KNIME. The company runs a discussion forum where people can help one another with technical support issues.

 

Workshops for December 5-9, 2016

Instructor-Focused:

o Open Consultations for Transition to Canvas, December 12, 1:00pm - 2:00pm

o Getting to Know Canvas, December 13, 9:30am - 11:30am

o Getting to Know Canvas, December 14, 1:30pm - 3:30pm

o Open Consultations for Transition to Canvas, December 16, 10:00am - 11:00am

Check out our online training offerings (including Lynda.com).

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk online or call (865) 974-9900.

 

T-Storage vs. OneDrive for Business

Many faculty and staff have become familiar with the functions of T-Storage, UT’s on premise file storage solution. OIT has made available to faculty and staff cloud offerings with both Google Drive and Microsoft OneDrive for Business that not only provide users with more

storage, but additional levels of security (encryption at rest) and additional ease of access from a variety of end point devices.

 

First, there is a drastic increase in storage space available. T-Storage provides users 50 GB of file storage. The cloud offerings from OneDrive and Google Drive have increased their offerings considerably in the recent months (more than we were originally told) and are now touting

‘unlimited’ storage being made available to customers.

 

T-Storage is managed by OIT, located on the UT network, requires that users be on UT’s network or connecting through the VPN in order to access their home area, and is associated with a user’s NetID. OneDrive for Business and Google Drive, though accessible using your UT

credentials, are hosted by their respective vendors and users can access these from a variety of devices anywhere they have Internet access.

 

Finally, OneDrive and Google Drive ensure that your data and information are encrypted in transit, as well as encrypted at rest. Essentially, this ensures that your information has an extra level of security when being uploaded and stored in these cloud service accounts.

 

There is one significant distinction with our Microsoft OneDrive terms: OneDrive for Business is certified to store HIPPA and PHI information. Please keep this in mind if you deal with this type of information. We have discussed the same provision with Google, but at this time are

unwilling to concede to some of the restrictions they require.

 

UT does not contract with nor does OIT endorse the use of any other third-party providers other than OneDrive or GoogleDrive (institutional account only). UT information should not be stored or shared using any other cloud service (e.g. Dropbox, BOX, iCloud).

 

A general summary of all these services is available in the OIT Knowledge Base.

 

 

Title: Dividing line graphic

To Join/Leave the IT Weekly (http://listserv.utk.edu/archives/itweekly.html)

and click on “Join or leave the list (or change settings)”

 

Archive now available

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

1 - 10Next