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The IT Weekly Archive for the Office of Information Technology at the University of Tennessee, Knoxville.
September 25
[ITWEEKLY] IT Weekly, September 25, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

September 24, 2018

 

You asked, and we listened: 

OIT Upgrades Internet Capacity

In response to comments we received in the annual survey, OIT made several changes over the summer to improve the campus Internet connectivity and increase bandwidth when accessing resources outside of UT.  Affected services include Office 365, Google, Netflix, HBO Go, Amazon, and much more!

 

We increased the total bandwidth to the internet from 4 GB to 10 GB; for redundancy, we have two providers supplying us with 5 GB each.  We have also installed a caching server that stores popular content in our data center so that it can be delivered to your device more quickly while offloading traffic from our Internet circuits.

 

Happy Surfing!


Getting Ready for Midterms and looking for a quick way to score your exams?

Join your colleagues in using Akindi to score your Scantron-like exams.

 

To use it, you or your students print forms on a standard printer, then batch scan the completed forms on your departmental copier/scanner and upload the file to Akindi for scoring. The grades will go straight into Canvas. 

 

  • Use Any Time: score your exams 24/7.
  • Change Your Key: with a few clicks, no need to re-scan! 
  • Save Your Department Money: your department no longer has to pay for Scantron services.
  • Save Your Students Money: students no longer need to pay for scantron forms.

 

Learn more about Akindi and watch our short video on the OIT website.


See OIT’s New Training Space for This Week’s IT Community of Practice (ITCoP)

On Wednesday, September 26 from 10 a.m. to 2 p.m., OIT will have an Open House celebrating our new training space in Communications, room 43, Classroom C. During the ITCoP meeting portion of the Open House, from 12:20 to 1:10 p.m.  OIT staff will showcase the technology in the new classroom. This technology includes what you can find in classrooms around campus. Get ideas for using Cynap, interactive projector, document camera, and clickers.

 

Come early and stay for the ITCoP meeting to get to know OIT staff, hear about all our services for instructors, and enjoy games, food, and prizes.

 

This semester and next semester, the ITCoP meetings, which normally take place on the fourth Wednesday of each month from 12:20 to 1:10 p.m. in Hodges Library 220E will be roving campus to see all the great teaching and learning spaces using technology. See maker spaces, 3D printing, and more when you join us.


Interested in Machine Learning and Text Analysis?

The Business Analytics and Statistics Department is hosting a free workshop on how to use the point-and-click, code-free, open-source KNIME software to do machine learning and text analysis. The workshop will take place on October 12, 2018, in Haslam Business Building Room 201.

Learn more about this opportunity and register online.


QuestionPro, by QuestionPro Inc.

QuestionPro, a powerful online survey research tool available to all faculty, staff, and students at all UT campuses. Using QuestionPro, you can design simple to complex surveys in a web browser, distribute the survey, run frequencies as it continues to collect data, and then download your data. For in-depth analysis, you can export your data to an SPSS, CSV, or Excel file.

 

Learn more about Question Pro on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

Here's a selection of topics that will be covered in workshops this week:

 

  • Arc
  • Microsoft Excel
  • Office 365: OneNote
  • R for Machine Learning
  • Using Student Digital Devices for Active Learning

 

View our calendar of upcoming workshops at workshops.utk.edu and register to attend.

 

Can't make it to class or want to learn about another topic? Check out our online training sessions.


Downloading: Think Twice

Computer and smartphone users must manage a plethora of updates and downloads to keep their software and applications up-to-date and running. We have become so accustomed to these necessary updates that we quickly scroll through the end-user license agreement (EULA) clicking “agree” before reading any fine print, often without any noticeable problems. However, as this has become more common, so have the frequency of potentially unwanted programs, or “PUPs”.

 

These programs are often spyware or adware applications that are installed along with the desired application that you agreed to download. This might leave you asking: “How did I download unwanted spyware or adware that I didn’t agree to?” Therein lies the trick, you did agree to the download. That end user license agreement that you scrolled through so quickly, those agreements will contain information about PUPs and inform the users that the additional program will be installed with their desired program.

 

What are the downsides to having PUPs on your computer or device? They may contain built-in keyloggers that record your keystrokes or monitor your browser activities putting your sensitive data at risk. Furthermore, they are often hard to remove from your device, and they can have long-term effects even after removal hindering your productivity.

 

What can you do about PUPs? Below are a few tips to help you avoid being infected by PUPs.

  • Make SURE it’s really an update or installation from a trusted source. If you get an alert that your Adobe Flash program is out of date, go to adobe.com and verify it yourself.
  • Read the end user license agreements before agreeing to the terms. Free does not always mean free. Being familiar with the terms and conditions associated with your download can help you avoid downloading unwanted PUPs.
  • Always choose the custom or advanced installation and never accept the express or standard install.
  • When downloading from a portal, always use the actual download and stay away from oversized flashing download buttons.
  • Make sure you have antivirus and anti-malware software and keep your system, software, and devices up-to-date.

 


Have questions or need assistance? Contact the HelpDesk.

help.utk.edu   |   865-974-9900   |   online chat

...

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.


 

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September 10
[ITWEEKLY] IT Weekly, September 10, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

September 10, 2018

 

 

Campus-Wide Phishing Scam

 

 

Did you receive an email last week asking you to “Click to view the full message” or similar request?  The scammers upped their game by sending a new type of phishing scam that appeared to reply to emails in the compromised mailbox, increasing the appearance of being legitimate.

 

The email administration team is taking steps to eradicate this particular scam. However, if you were the recipient of one of these messages and believe your account has been compromised, you should change your NetID password immediately and scan your computer for malware and viruses.

 

Remember: Do not click on links or call phone numbers provided in email messages.  Instead, look up the website and contact information on the university (or company) page.

 

To brush up on your anti-phishing skills, check out OIT’s Phishing website which includes information on how to spot a phishing scam and what to do when you receive one.

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  You can check this site to see if a suspicious email has already been reported.  If you have concerns about a specific email, you may report the email to OIT via abuse@utk.edu or by contacting the OIT HelpDesk.


Student Digital Devices in the Classroom

Part 1: Managing Digital Distractions in the Classroom - Tue, Sept 18, 2:15-4:15

Part 2: Using Student Digital Devices for Active Learning - Tue, Sept 25, 2:15-4:15.

 

Have you considered mobile options for student learning in the classroom? All students can now respond to instructor questions with their own digital devices (laptops, smartphones, and tablets). Various free apps, such as Canvas Student and Google Drive can also be used for in-class learning activities.

 

Managing Digital Distractions offers practical tips on how to manage student device use in your classroom, while Using Student Digital Devices for Active Learning introduces instructional strategies and techniques for creating learning interactions, collaboration, and on-the-fly assessments enabled with student devices.

 

If you need assistance registering for these classes, contact the OIT HelpDesk online or at 865-974-9900.


Students: Come to the LinkedIn Clinic

The LinkedIn Clinic is just around the corner. Join us during this two-day event. Come dressed to get a professional photo taken by OIT and then get a LinkedIn consultation on how to network and job search. Come on Sept. 19 at 2:30 p.m. for a Web Development Overview and then stay for a portfolio or webpage consultation. Finally, you can get a résumé consultation from the Center for Career Development and get information from UT Libraries to help make online job searches easier.

 

When: Wednesday and Thursday, September 19 and 20, from 10 a.m. to 3:30 p.m.

Where: Hodges Library, Commons North


Connected accounts in Outlook on the web is being retired

This September, Microsoft is removing the ability to add new accounts using the “Connected accounts” functionality in Outlook on the web. For a similar experience, Microsoft recommends to instead set up forwarding rules from your connected email accounts or download Outlook for iOS or Outlook for Android. The Outlook mobile apps sync email, calendar, and contacts from many non-Microsoft email providers.

 

Microsoft’s timeline is as follows:

  • Starting September 15, 2018, users will no longer be able to add new accounts through the “Connected accounts” feature in Outlook on the web. Accounts that were connected before September 15th will continue to sync new email until October 30, 2018.
  • On October 30, 2018, all “Connected accounts” will stop syncing email.
  • On November 15, 2018, Microsoft will remove the “Connected accounts” option from Outlook on the web (Settings -> Mail -> Accounts). Email that has already synced will continue to appear in your inbox unless you remove it.

QDA Miner by Provalis Research, Inc.

QDA Miner is a software package which aids in the qualitative analysis of text or images. In addition to purely qualitative functions like creating and applying coding structures, QDA Miner also provides more numerical functions such as analysis of coding co-occurrences and analyzing coding by other variables such as age or gender.

 

Learn more about QDA Miner on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

·         Adobe Photoshop

·         Arc

·         Best Practices for Presentations

·         JMP

·         Lynda.com

·         Microsoft Excel

·         NVivo

·         Question Pro

·         SAS

·         Word Formatting for Resumes

 

In addition to workshops, OIT offers several online training offerings (including Lynda.com).  If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


Reminder: 2018 Security Awareness Training

The 2018 Security Awareness training assignments have been sent to UTK and UTSI Faculty and Staff and must be completed by November 30, 2018 (unless directed by your department to complete it sooner).  This training is required annually through UT Policy IT0123 - Security Awareness, Training, and Education.   

 

The IT Security Awareness training is created by SANS, one of the most trusted source for information security training, certification, and research in the world. The training consists of a number of videos that cover specific security topics. The videos range anywhere from 1 to 5 minutes in length and are intended to raise awareness and influence user behavior that will reduce security risks. The training allows the users to complete the training at their own pace, monitor their progress, and revisit completed training.

 

Learn more about the 2018 Security Awareness Training.

 

If you have completed cybersecurity training through your partnership with another institution, you can request this training fulfill the Mandatory Training Requirement for 2018.  To submit this request, log in to K@Te and select ‘Home’ from the left menu.  Choose ‘Universal Profile’ and select the ‘Transcripts’ tab.  Choose the three dots (…) on the right and select ‘Add External Training’ and follow the instructions.

 

For assistance signing in and completing the training, contact the OIT HelpDesk at 865-974-9900.


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Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

September 04
[ITWEEKLY] IT Weekly, September 4, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

September 4, 2018

 

Instructors: Do you need an HDMI adapter?

Are you teaching in a technology-enhanced classroom and find yourself in need of an HDMI adapter?  If so, OIT can help!  Based on feedback from the annual survey, OIT will provide instructors with a single adapter for your primary teaching device so you can connect your laptop or tablet to the technology in the classroom.  If you have an HDMI port on your computer, you should be good to go. 

 

OIT is only able to provide one adapter per person.  If you change computers and have already received an adapter, we will not be able to provide a replacement. 

 

Faculty and Instructors: Sign up online to request your adapter.

GTAs: Contact the OIT HelpDesk to make your request.

 

If you have any questions or need assistance with the request, contact the OIT HelpDesk at 865-974-9900.


Report Wireless Problems in your Classroom

Did you know that the Office of Information Technology offers a service to report classroom wireless issues via text message? To report areas on campus where there may be issues with the wireless network, text “UTKwifi” followed by your building and room number information to 55000. 

 

This initiative allows OIT to collect crowdsourced data provided by you, the students, staff, and faculty that are in the classrooms using the Wi-Fi every day. It is recommended to check that your device has been registered for use on the wireless network and was working normally in other areas of campus before texting in your location. Your input will help ensure that we have the most accurate data possible. As an added benefit of this service, if we receive several text messages in a short time frame for a specific area (for example an academic classroom in Alumni Memorial Building), OIT will investigate the issue and dispatch network engineers if necessary. This information, including a screenshot example of how to text in your location, is available in the OIT Knowledge Base. If you have any questions, contact the OIT HelpDesk online or call 865-974-9900. 


Introduction to Arc

By popular request, we have scheduled additional workshops to be delivered via Zoom in the coming weeks. Register online to reserve your spot!

 

·       Friday, 9/7/18: 10:00 am – 11:30 am and 2:00 pm – 3:30 pm

·       Monday, 9/10/18: 11:30 am – 1:00 pm and 3:00 pm – 4:00 pm

·       Tuesday, 9/18/18: 11:30 am – 1:00 pm

 

Arc is an interactive audio/video platform from the makers of Canvas. It allows students and instructors to upload audios/videos to Canvas. Users can then engage with the video content by commenting directly on the media timeline. Watch a preview and learn more about Arc on OIT’s website.


Office 365: Bill payment events in Outlook

Have you recently noticed calendar events or email reminders showing up with information from your recently booked travel, reservations, or bills? Microsoft is rolling out a new feature for Outlook that automatically retrieves important events from your email for supported senders and adds the items to your calendar, so you don't have to. Outlook will create events from an email that contains the following information: flights, hotel reservations, car rentals, package delivery, dining reservations, events - music, sports, or others, and bills. Outlook uses machine-learning algorithms to find upcoming bills and does not have access to your financial information or track your financial activity to find these events. You can turn events from email on or off and choose which information is added automatically through Outlook on the web and selecting the Settings button, then Calendar, then Events from email on the left.  Learn more about this feature on Microsoft’s website.


NVivo by QSR International

NVivo is a qualitative analysis software package that supports both qualitative and mixed methods research. It lets you collect, organize, and analyze content from interviews, focus groups, discussions, surveys, documents, audio and visual files, images, social media data, web pages, and spreadsheets. It also offers multiple ways to visualize and report data, including graphs, charts and cluster analysis. Within the program, one can search all or part of the data, sort data based on variable attributes or classifications, and display a matrix of codes or coding structures. Video and Audio files can be transcribed and analyzed within the program. It also interfaces with EndNote, Mendeley, and Zotero for conducting a paperless literature review.

 

Learn more about NVivo on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

·       Adobe Photoshop 1 (Selections and Manipulations)

·       Adobe Photoshop 2 (Layers, Frames, and Edges)

·       Enhance Accessibility & Productivity with Read & Write Software

·       R Basics

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


Protecting Data on Your Smartphone

When we store personal information on devices like smartphones, we are taking the risk that the information will be exposed to unauthorized persons. Here are some recommendations:

 

·       Avoid storing pictures locally on your laptop, smartphone or tablet.

 

·       Keep secure backups on Hard Disk Drives or other less portable devices to securely store your confidential and sensitive documents. Make sure that the hard drive is kept well away from an internet connection, as any internet-connected device can be an open door for hackers at some point.

 

·       Encrypt, encrypt, encrypt. It may seem an overhyped functionality, but making your data undecipherable to hackers is a strong defense. Latest generation Android devices have an embedded full-device encryption feature that can encrypt all data, including applications, downloaded files, and pictures. If your phone has PIN capabilities, SET IT! This will enable encryption.

 

·       Protect your accounts with strong, complex passwords. Use symbols, numbers, and capital letters or even strange phrases to lock your cloud content from prying eyes.

 

·       Try to blur out your face on potentially compromising images. You wouldn’t want your risqué selfies to appear on Twitter, Reddit or Facebook would you?

 

·       Don’t email your private photos. Email accounts, especially those without two-factor authentication enabled, are easy targets for hackers looking to steal your personal details and intimate photos.

 

·       Format your memory card or internal memory. When you sell or lend your phone, be sure to format and overwrite the data with a secure erase tool to make sure that nothing remains.

 

·       Don’t share confidential information on open Wi-Fi hotspots unless you use a proper mobile security solution to block unrequested connections. Hackers can monitor your traffic and grab your banking credentials and compromising pictures without your knowledge. NOTE: UT-Open and is an open hotspot, meaning the data is NOT encrypted between your device and the access point. Eduroam offers the only encrypted service between your device and the network on campus. You can authenticate to Eduroam using your UT email address (netid@utk.edu or netid@vols.utk.edu) and password credentials.

 

·       Disable auto-uploads for cloud storage solutions such as Google Apps, iCloud and Dropbox. These services, as useful as they may seem, create cloud-based versions of your images without filtering your most sensitive files from the harmless ones.


Join/Leave the IT Weekly

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Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

August 27
[ITWEEKLY] IT Weekly, August 27, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

August 27, 2018

 

Announcing Org Chart Manager

We are excited to announce the new Org Chart Manager (OCM), an easy to use web-based application which provides various department levels the ability to view and change reporting relationships of University positions.

 

Numerous processes at UT require supervisor approval. In partnership with IRIS, OIT has developed Org Chart Manager to allow departments a user-friendly and controlled process to manage the organizational structure within IRIS so online approvals needed in software applications will be routed to the appropriate supervisor.

 

Starting in September, a phased rollout of Org Chart Manager to Knoxville area departments and colleges will begin and continue through the Fall.  We will contact your unit in the coming weeks and months to meet with your team and train them to use OCM.

 

Learn more about Org Chart Manager on OIT’s website.  If you have any questions about Org Chart Manager, please contact the OIT HelpDesk.


Need Help in Your Technology Enhanced Classroom (TEC)?

More than 300 classrooms across campus have technology enhancements. Every Technology-Enhanced Classroom (TEC), will include a way to display your laptop via the projector. Other technology available varies, depending on the room. You can check the Classroom Search link under the My Services section in MyUTK to get an idea of what specific technology would be in your classroom.

 

Technology may include, interactive projectors that allow you to annotate directly on the wall screen, high-quality document cameras, and WolfVision Cynaps. Cynap is a bring-your-own-device system that lets you display up to four devices at once, including your smartphone or tablet wirelessly.

 

Drop-In consultation sessions that cover both classroom technology and clicker questions begin before the start of fall and spring semesters and continue until the second week of classes. The next session is Thursday, Aug. 31 from 9 a.m. to 4 p.m. in Hodges Library Room 220E.  Faculty, GTAs, and staff can also request one-on-one or group training to learn how to use the technology in your classrooms.

 

Quick Start guides are available in each classroom that will remind you how to connect your laptop to the projector and give you a quick tutorial on connecting to the WolfVision Cynap.

 

If you find yourself in a jam during your class, call the TEC Hotline, 865-974-9110, for immediate assistance.

 

To set up a consultation, contact the HelpDesk at 865-974-9900 or online. Additional information about the technology-enhanced classrooms is available on OIT’s TEC website.


Software for Faculty, Staff, and Students

Do you need special software for your class or at work?

 

UT has contracts with many software providers to allow faculty, staff, and students access to many great programs.  The software is made available through a variety of methods depending on one’s affiliation with the University.  While much of the software is available for academic and administrative use at no additional charge, some of the recommended applications will need to be purchased through VolShop.

 

The software is available through the following methods:

Run software as if it were installed on your computer. Open and save files on your computer and print to your printer. Use Apps@UT from any Windows, Mac, Linux, iOS, or Android device.

 

If you have questions about accessing, downloading, or installing UT software, please contact the OIT HelpDesk online or at 865-974-9900.


Mplus by Muthén & Muthén

Mplus analyzes Structural Equations Models (SEM) that can include both continuous and categorical latent constructs. As their website states, it can also analyze “both cross-sectional and longitudinal data, single-level and multi-level data, and data that come from different populations with either observed or unobserved heterogeneity. Analyses can be carried out for observed variables that are continuous, censored, binary, ordered categorical (ordinal), unordered categorical (nominal), counts, or combinations of these variable types.” 

 

Learn more about Mplus on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

·         Canvas New Gradebook

·         Clickers and Classroom Technology

·         Enhancing Video Learning with Captions

·         Introduction to Question Pro

·         QuestionPro for Qualtrics Users

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


Vishing (Phone Phishing)

In a world of constant communication, cybercriminals are able to use many devices to reach your personal information. As email and computer users are aware, email phishing is among the most common threat to your devices and account information. Unfortunately, phishing emails are not the only way people can try to fool you into providing your personal information in an effort to steal your identity, commit fraud, or compromise your accounts and computers.

 

The term “vishing” refers to voice phishing. Essentially, this type of phishing occurs when criminals use the phone to solicit your personal information. Vishing relies on social engineering techniques to trick you into providing information that others can use to access your important accounts or devices. Because vishing is carried out over the telephone, it is up to you to recognize the signs of a fraudulent vishing attempt.

 

Vishing scammers may often reach out to you under the guise of a reputable company, bank, or even IT Support, and request access to account or computer information. For example, vishing scammers posing as tech support representatives call your desk or your personal cell phone and request information about departmental printers.

 

In a recent case reported to OIT, a staff person received a call on their personal cell phone while they were at work. The "tech" asked them to type some commands into their computer. When the user pushed-back, questioning the call, the "tech" became agitated and angry, verbally reprimanding the user. OIT's recommendation is to HANG up or don't accept calls from phone numbers you don't recognize.

 

Below are a few tips to help you avoid being fooled by a vishing attempt:

 

·         If you receive an email or phone call asking you to call a number and you suspect it might be a fraudulent request, look up the organization’s customer service number and call that number rather than the number provided in the solicitation email or phone call. If you don't recognize the number, wait for the voicemail and listen before returning the call.

·         If you receive a suspicious phone call, always verify the source of the call or request before providing any information.

·         In general, do not provide personal information or information about departmental equipment to anonymous or otherwise “odd” callers.


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August 20
[ITWEEKLY] IT Weekly, August 20, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

August 20, 2018

 

Question Pro

OIT is happy to announce QuestionPro, UT’s newest enterprise web survey tool.  Over the next year, we will be migrating from Qualtrics to QuestionPro.

 

You can begin using QuestionPro for your online web surveys starting August 22, 2018.  Faculty, staff, and students at all UT campuses are eligible. 

Log in to Question Pro from the OIT Web Surveys page.

 

Go to OIT’s website to learn more about Question Pro, including the features of QuestionPro, upcoming workshops, and important dates related to the migration.  If you have any questions about Question Pro, contact the OIT HelpDesk.


Clickers and Classroom Technology Drop-In Consultations

Do you have questions about clickers or the technology in your classroom? Need help uploading your clicker responses after your first day of class? You still have a chance to join us for drop-in consulting from 9 a.m. to 4 p.m. in Hodges Library 220E in Commons North on August 20, 27 and 30.

 

Come talk to us any time. Just stop by. No registration is necessary.


Zoom Test Flights

Are you taking an online course?  If so, you may be using Zoom, our UTK cloud-based conferencing technology which allows faculty, staff, and students to have high-quality interaction in real time from their computers and mobile devices.

 

You’re invited to join us online for the Fall 2018 Test Flight!

Test Flights provide faculty and students an opportunity to join an online meeting and test the communication tools available to meeting participants. The Fall 2018 Test Flight will be held via the Zoom application.

 

Participants are welcome to join the meeting on Tuesday, August 21 from 5:00 pm to 7:00 pm EDT.  You may exit the online meeting at any time.

 

Visit the OIT Website for instructions about participating in the test flights and tips for a successful test flight.  Contact the OIT HelpDesk at 865-974-9900 for assistance installing Zoom or getting connected.


Reminder: Adobe Creative Cloud Renewals

Don’t forget to renew your Adobe Creative Cloud subscription by August 31, 2018, to prevent an interruption in service.

 

How much will the Adobe Creative Cloud software cost?

The cost of Adobe Creative Cloud for FY 19 is $75. 

 

How do I renew my Creative Cloud subscription?

Contact VolTech to renew your Creative Cloud subscription.  When placing your order, please your NetID, affiliation (faculty/staff/student), and indicate that this is a renewal (not a new request).

 

Questions?

Additional information is available at oit.utk.edu/adobe.

 


MATLAB and Simulink by MathWorks, Inc.

MATLAB and Simulink are computational software environments used to perform a variety of computational tasks such as in engineering, science, mathematics, statistics, and finance. The UT system-wide Total Academic Headcount (TAH) license includes MATLAB, Simulink, and most of the additional toolboxes. The toolboxes are collections of functions for solving particular classes of problems, such as signal processing, image processing, control systems, curve fitting, etc. Simulink and the toolboxes require MATLAB.

 

Learn more about MATLAB and Simulink on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

·         Canvas Assignments, Assessments, and Grades

·         Canvas Tips and Tricks

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


File Storage Options for Faculty, Staff, and Students

The university provides three approved file storage options for storing institutional data. Information about storing sensitive information is available in the OIT Knowledge Base.

 

T-Storage: T-Storage (you might know this as the H: or I: drive on your computer) provides a central location on premise for users and departments to store files and is available to all Knoxville faculty, staff, and students.  Remote access is available through the campus VPN. Files are backed up and retained for up to 90 days.   Learn more about T-Storage

 

OneDrive for Business: OneDrive for Business is available through your UT Office 365 account. You can store documents and photos online so they can be accessed from any Internet-connected computer and be shared with others. Deleted files are available for 90 days.  Access files from the web or through a local sync client, and securely share data with others. You can use OneDrive Groups & Teams to share data in your department and others.  Learn more about OneDrive

 

Google Drive: Google Drive is available through your UT Google Apps account and can be used on your Mac, PC, Android or iOS device.  Google Drive gives you a single place for up-to-date versions of your files from anywhere. Deleted files are available for 25 days.  Access files from the web or through a local sync client, and securely share data with others.   You can use Google Teams to share data in your department and others.  Learn more about Google Drive

 

A good rule-of-thumb is to NOT store institutional data on ANY third-party service except for those with whom we have a university agreement. Your personal cloud storage accounts are not the same as your UT account and do not carry the same security controls that these enterprise offerings carry. Your personal DropBox, Box, GoogleDrive, etc. are not authorized for storing institutional data.

 

There are those who have collaborative agreements because of their work or research. For example, you may be collaborating with colleagues at ORNL and are required to use DropBox to exchange data pertaining to that collaboration. That’s an acceptable exception. However, that doesn’t mean you are authorized to store your Grade Rolls or any other institutional data using that service.

 

If you have questions about which option is best for you, contact the OIT HelpDesk at 865-974-9900.


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August 13
[ITWEEKLY] IT Weekly, August 13, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter 

August 6, 2018

 

OneDrive, Google Drive, and other Cloud-based File Storing Solutions

Are you looking for a place to save your files, documents, and other university business that is accessible from anywhere?  Share with other colleagues? UT has contracts in place with two leading online solutions, Microsoft OneDrive for Business and Google Drive.  Both of these solutions were named Leaders in the Gartner 2018 Magic Quadrant for Content Collaboration Platforms (CCP).  University usage policies for these solutions are online (Microsoft, Google). 

 

The University does not have approved terms and conditions for other popular Cloud-based file storage solutions such as DropBox or Box. These solutions should not be used for official University business.

 

 

One Drive

Google Drive

Quota

1 TB_

Unlimited

Team/Groups

Yes

Yes

Sync Client

Yes

Yes

File Sharing

Yes

Yes

Certified – FERPA*

Yes

Yes

Certified – PII*

Yes

Yes

Certified – HIPAA/PHI*

Yes

No

Recycle Bin

90 days

25 days

 

OIT provides full support for OneDrive for Business and Google Drive.  We offer classes and on-demand training for your department.  If you have any questions about these solutions or would like help getting started, please contact the OIT HelpDesk online or at 865-974-9900. 

 

*FERPA - The Family Educational Rights and Privacy Act is a Federal law that protects the privacy of student education records. More Information.

*PII - Personally identifiable information (PII) is any data that could potentially identify a specific individual. Any information that can be used to distinguish one person from another and can be used for de-anonymizing anonymous data can be considered PII.

*HIPAA/PHI - The Health Insurance Portability and Accountability Act of 1996 protects most “individually identifiable health information” held or transmitted by a covered entity or its business associate, in any form or medium, whether electronic, on paper, or oral. The Privacy Rule calls this information protected health information (PHI).


 

Reminder: Turning Technologies on campus tomorrow and Wednesday

If you want to learn more about the mobile option for clickers, or have other questions for Turning Technologies, come to one of the Q&A workshops that Turning Technologies will hold on August 14 and 15


Can’t make it to one of these sessions? If you want to use the mobile-only option, please plan check out the guide on the OIT website starting August 20. No receiver is required to use the mobile clicker option within the classroom.

 

Additional questions about clickers? Contact the OIT HelpDesk online or at 865-974-9900 to get started.


 

OIT HelpDesk: Extra Hours this Weekend

OIT will have extra staff on hand this weekend to help students as they move in. Students can receive help over the phone, chat, email, or in person at the Hodges Library Commons. Typical requests include connecting to the network, setting up email accounts, logging into their account, and all the other services related to getting ready for classes. 

 


 

Unsolicited Emails from Vendors

Are you overrun with emails from vendors requesting you buy their product?   Are they offering you a deal that is too good to be true?  Will they let you use the product ‘for free’ in exchange for you being an advocate for their company?

 

We have recently become aware that some vendors are reaching out to faculty directly to push their wares on our campus.  In some cases, they have lost a bid and later reach out to the selection committee and try to make deals with them to get around the purchasing process.  In these cases, we do not have approved terms and conditions with these companies as they were not awarded a contract. 

 

If you find yourself in this situation, please report the incident to the UT Purchasing Department. 

 


 

Mathematica by Wolfram Research, Inc.

Mathematica is computational software used in science, engineering, finance and other areas of computing that require mathematics. The Mathematica system is now based on the Wolfram Language which is a knowledge-based symbolic language that grew out of the Mathematica Language. The Wolfram Language provides an extensive collection of more than 5,000 mathematical functions that support a wide range of symbolic operations as well as efficient numerical evaluation. Mathematica uses the Wolfram Notebook interface which allows you to organize everything you do in documents that contain text, runnable code, dynamic graphics and user interfaces.

 

Learn more about Mathematica on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


 

Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

·         Canvas: Analytics for Student Success, Foundations

·         Clickers and Classroom Technology

·         TurningPoint Introduction and Q&A

·         Zoom: What’s New in LiveOnline@UT

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


 

Multi-Factor Authentication

Multi-Factor Authentication, also known as Two-Factor Authentication, is an extra layer of security that requires not only a password and username but also something that only, and only, the user has on them, i.e., a piece of information only they should know or have immediately to hand - such as a physical token.

 

With standard security procedures only requiring a username and password it has become increasingly easy for criminals to gain access to a user's private data such as personal and financial details and then use that information to commit fraudulent acts. Adding a second factor to the usual name/password combination will greatly decrease the ability for criminals to take over UT accounts.

 

Multi-factor authentication is not a new concept. If you use an ATM card, you're already using a form of Multi-factor authentication, your bank-issued card PLUS your PIN number. You may have already been exposed through your Google or bank. Other methods of multi-factor authentication include biometrics such as retinal scans or fingerprints.

 

Some departments at UTK have been using multi-factor authentication for the last five years where compliance has required the additional level of security. OIT is finalizing the purchase of a multi-factor authentication agreement to provide this extra layer of security to the UTK Campus. It will also be available to other Knoxville entities such as UTSA, IPS, UTIA, and the UT Foundation. The implementation will be phased in over the next year as existing applications are enabled for multi-factor authentication. Applications such as Gmail, Office 365 and UTK-based web applications will be affected.

 

The "token" or second-factor will be delivered via a mobile app or by the use of a key-fob that will generate a six-digit number to be used when logging into UT IT resources. Another potential benefit of this extra layer of security may be a change in the password-change policy, extending the period between changes.

 

Multi-Factor Authentication is a cultural change for UTK. It will take time for users to get used to it. Additionally, it takes time to implement on existing systems and modify existing authentication processes; it's a "steroid-shot" to the name/password process.

 

Watch for future communications on Multi-Factor Authentication at UTK!


 

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August 06
[ITWEEKLY] IT Weekly, August 6, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

August 6, 2018

 

A Simpler Clicker Experience for You and Students

Have you heard about the mobile option for clickers? Rather than requiring students to purchase a clicker device, which requires you to keep up with a USB receiver plugged into your laptop, check out the mobile option.

 

When using the mobile option, students can use the license that is provided for them through the Technology Fee to respond to your questions via their mobile devices, such as smartphones, tablets, or laptops.

 

When you switch to mobile, you no longer need to use the USB receiver to record student answers. Has your receiver been acting up? Would you rather not have to keep up with it? Do you want to start fresh with clickers? Then you don’t need to make a special trip over to OIT to pick up a new receiver. Just use mobile!  The new Enterprise Licensing and Single Sign-On for Turning Technologies will be implemented the week of August 13, 2018. Setup and usage instructions will be updated by August 20 for use in classes this fall.

 

If you want to learn more about the mobile option, or have other questions for Turning Technologies, come to one of the Q&A workshops that Turning Technologies will hold on August 14 and 15
Can’t make it to one of these sessions? If you’re wanting to use the mobile only option, you don’t have to get a receiver, just check out the guide on the OIT website starting August 20.

 

Are you concerned about students actively using their devices in class? Check out our workshops on managing digital distractions and using digital devices for active learning. We’ll give you tools to help students appropriately use the devices they use every day into class.

 

If you have any questions about getting started with clickers, contact the OIT HelpDesk online or at 865-974-9900.


New Canvas Feature: Student Dashboard List View

With the August 4th update to our Canvas system, the Dashboard for students includes an enhanced view of the To Do list. The enhancements will help students effectively manage tasks across all their courses. 

 

Learn more about this new feature.


What Can OIT Do for You?

Are you new to campus or would you like a refresher on what OIT can do for you? 

 

Do you…

         Need help connecting to the wireless networks, accessing software, or learning a new skill?

         Do you want to learn about technology in the classroom?

         Do you need to talk to an expert about designing, or redesigning, your course? Or, how to take it online?

         Are you working on a research project, thesis, dissertation, or grant and need expert advice on conducting research, setting up a web survey, or crunching numbers?

 

OIT is here to help you with all of the above, and more! OIT supports all things technology on campus, and we strive to make your life on Rocky Top a little easier.

 

Check out OIT’s Are you New website for more information about how we can help you.  Choose the guide that is best for you!

·         Guide to IT Services for Students

·         Guide to IT Services for Staff

·         Guide to IT Services for Faculty, Instructors, and GTAs

 

If you have questions or need assistance with any OIT service, contact the OIT HelpDesk online, by chat, or by phone at 865-974-9900.


Thinking about buying new software?

Are you looking into purchasing new software for your department?  Web-based instructional software for your computer lab?  Do you need a new online tool to help with your research?  If you are or will be looking into purchasing software or online applications, there are a few things you should know.

 

When a contract is processed, OIT is asked to review the request, and there are several questions that we always ask.

  1. How does the vendor protect the data?  Does the vendor have standards in place to comply with federal guidelines for FERPA, PII, etc.?
  2. How is data exported from the system?  If the contract is terminated, how can we retrieve the data?
  3. Does the software meet Revised 508 Standards for IT accessibility?  Can they provide a Voluntary Product Accessibility Template, also known as a VPAT?  A VPAT is a document that explains how the product meets the Revised 508 Standards.
  4. What type of authentication does the product use?  Can use your NetID and password with the Central Authentication Service (CAS), LDAP, or Active Directory?

 

By asking the vendor to provide the answers to these questions, it will streamline the review by OIT.  If you have any questions about these items or if you would like us to review the language before you go to bid, contact the OIT HelpDesk at 865-974-9900.

 


Maple by Maplesoft

Maple is a technical computing environment for problem-solving designed for students in mathematics, statistics, engineering, and science. Maple features palettes, interactive assistants, context-sensitive menus, and tutors. Maple has clickable math tools for solving complex mathematical problems in small steps, adding to the student learning process. The Smart Popups and Drag-to-Solve tools help students learn mathematics through guided experimentation. Maple also includes a large number of Math Apps that provide both students and teachers interactive illustrations and insight into concepts from math, statistics, physics, and finance.

 

Learn more about Maple on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

·         Canvas (Foundations, Tips & Tricks, Assignments/Assessments/Grades)

·         R

·         Screen Casting for Teaching and Learning

·         Zoom: Introduction to LiveOnLine@UT

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


Spoofing for Phish?

As the school year gets underway, it’s important to be vigilant when checking your email.  There are a couple of techniques that scammers are using to steal your information.

 

Spoofing

Spoofing is the modification of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source. Spoofing is often used by spammers and can be accomplished by changing the "FROM" e-mail address.

E-mail spoofing may occur in different forms, but all have a similar result: a user receives an email that appears to have originated from one source when it actually was sent from another source. E-mail spammers often use spoofing in phishing attempts to convince you to open, and possibly even respond to, their solicitations.

 

Phishing

Phishing is when scammers try to contact you through your UT email account to collect your personal information, such as your password, credit card numbers, account numbers, PINs, or Social Security numbers. It could be a phishing email if…

 

·             There are misspelled words in the email, or it contains poor grammar. They’re getting better so don’t depend on “just” this indicator alone.

·             The message is asking for personally identifiable information, such as credit card numbers, account numbers, passwords, PINs, or Social Security Numbers.

·             The message is telling you to login to verify your account or “else.”

·             The domain name in the message isn't the one you're used to seeing. It's usually close to the real domain name but not exactly the same. For example: (One of the links below is GOOD, One is BAD!!)

Phishing website:
http://****desk-verify.sitey.me/
Real website:
http://helpdesk.utk.edu

 

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  You can check this site to see if a suspicious email has already been reported.  If you have concerns about a specific email, you may report the email to OIT via abuse@utk.edu or by contacting the OIT HelpDesk.

 

OIT also takes steps to block anyone on the UTK network from going to a bogus or malicious site. Additionally, OIT will reach out to a website provider and inform them that a site hosted on their system is participating in malicious activity. However, it all starts with you. If it looks “phishy,” call OIT and report it. If you realize that you have fallen for a phishing email and logged in with your UT credentials, call the OIT HelpDesk at 865-974-9900.

 

Remember: no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.


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July 30
[ITWEEKLY] IT Weekly, July 30, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

July 30, 2018

 

The new Arc is here

Arc is an interactive video platform from the makers of Canvas. It allows students and instructors to upload videos to Canvas. Users can then engage with the video content by commenting directly on the video timeline. 

 

Arc creates a private video channel for your class and also includes data analytics, so instructors know who has watched which parts of a video—and where students lost interest. 

 

Teachers can use videos as engaging course content or the starting place for discussions. Students can share videos to discuss with the class and submit videos for assignments and get direct, usable feedback from their teachers.

 

Arc facilitates the ability for Canvas users to quickly create screencasts, eliminating the need to learn more expensive software programs. More importantly, Arc provides closed captioning and transcription for all videos.

 

Arc is new and available to all Canvas users. We are working on training and support documentation. Please visit OIT's website for Arc regularly for updates and keep an eye out for upcoming workshops and additional resources.


What is Classification of IT Resources?

For UT to respond to audit requests about what information is saved, viewed, or processed on UT-owned equipment, we must first collect this information.  This process is the self-classification process.  When you register a new device on the network, you have 30 days to complete the classification survey.  Once complete, you will receive annual reminders to re-evaluate how your devices are used.  If at any point, the owner or primary user information is modified, the classification will be reset, the 30-day clock will restart, and the survey must be resubmitted.

 

Complete your survey online at classify.utk.edu.  You can review your list and due dates at any time.  Reminders for the annual classification will begin 30 days before your due date.

 

If you have any questions about the process, please contact the OIT HelpDesk online or at 865-974-9900.


Reminder: Changes to Microsoft Office Licensing on 7/31

Microsoft has changed their license model for Microsoft Office 365 ProPlus, the full desktop version of Microsoft Office available via Office 365.  To comply with the new model, we will be updating the licensing for Microsoft Office 365 ProPlus.

 

On July 30, the following groups will no longer be eligible for Microsoft Office through Office 365.

 

·       Employees with a special appointment (subgroup 40)

·       Pending Employees

·       Emeritus faculty and retirees

·       Ushers

·       Friends of the University, including many adjunct faculty and county-paid Ag Extension employees

·       UTMCK leased employees

 

University-owned Computers Licensing

Microsoft Office 2016 will continue to be available for installation on any university-owned computers by authorized faculty and staff through the OIT Software Download site.

 

Additional information about this offering is available on OIT’s website. If you have any questions, please contact the OIT HelpDesk online or at 865-974-9900.


Avoiding Copyright Issues with Open Educational Resources

Learn how to find Open Educational Resources (OER) and turn them into your own course materials. Bring your laptop or tablet, or use one provided by OIT!
Register Online


LISREL by Scientific Software International

LISREL analyzes Structural Equations Models (SEM). Variations of these models include confirmatory factor analysis, analysis of covariance structures, path analysis, or causal modeling.LISREL is viewed by many as the most powerful and most difficult to learn of the SEM packages we have available.

 

Learn more about LISREL on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

  • Avoiding Copyright Issues with Open Educational Resources
  • Canvas Assignments/Assessments/Grades and Blueprint
  • Microsoft Excel 1, 2, and 3

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


Exactis Data Exposure

On July 25, 2018, OIT received notification that personal information for 9,283 individuals which included their "utk.edu" email addresses was exposed in a data breach of the company Exactis. 3,173 of those email addresses are active addresses. OIT proactively monitors for the occurrence of UT identities being exposed on the Internet. UT users are not alone as hundreds of other institutions, businesses, and Government agency accounts were also victims of this exposure.

 

In June 2018, the marketing firm Exactis inadvertently publicly leaked 340 million records of personal data. Security researchers discovered the leak contained multiple terabytes of personal information spread across hundreds of separate fields including addresses, phone numbers, family structures and extensive profiling data. It was not evident if the data was leaked on a misconfigured website or database. The data was collected as part of Exactis' service as a "compiler and aggregator of premium business & consumer data" which they then sell for profiling and marketing purposes. This “leak” of information was not announced by Exactis but by security researchers who monitor the Internet for personal information leaks.

 

Legitimate data-mining companies such as Exactis buy or obtain lists of information from hundreds of sources and compile the data into profiles for each individual. They then sell the information to companies seeking to target-market to those individuals. Their agreement is with whomever provides them with the data; not the individual. Companies like Exactis obtain the information legally, but there are players who prey on “inadvertent public disclosures” and then use that information to steal identities of individuals.

 

The data that was exposed consisted of users' Credit status information, Dates of birth, Education levels, Email addresses, Ethnicities, Family structure, Financial investments, Genders, Home ownership statuses, Income levels, IP addresses, Marital statuses, Names, Net worth, Occupations, Personal interests, Phone numbers, Physical addresses, Religions, Spoken languages.

 

Please note this is NOT a notification of a breach of any university system nor does the University of Tennessee have any relationship with Exactis. Like the Equifax breach, it is a painful reminder to be aware that there is a lot of information about you, both private and public (including the email addresses assigned to you for business), that companies use to market to you. There is no action for you to take (changing your passwords, closing your utk.edu email account, changing your credit card accounts, etc.) There was no indication that passwords or credit card numbers were part of the breach.


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July 23
[ITWEEKLY] IT Weekly, July 23, 2018

July 23, 2018

 

Clickers and Classroom Technology Drop-In Consultations Tomorrow

Are you new to clickers? Do you want to hear about how you can easily use mobile devices to get a quick assessment on whether your students understand the topic? Do you need help with other technology in your classroom?

 

Come talk to us any time between 9 a.m. and 4 p.m. tomorrow, Tuesday, July 24. We’ll be in the Practice Presentation Room 220E in Hodges Library Commons North all day to answer your questions. Just stop by. No registration is necessary. Can’t make it tomorrow? We’ll be there again on August 17, 20, 27, 30 or contact the OIT HelpDesk for assistance.

 


Zoom. Zoom, Zoom, UT is Zooming!

Did you know that UT has nearly 10,000 active Zoom users? In the last six months, 19,715 meetings were held in Zoom involving over 123,000 participants. That’s a lot of online activity!

We have recently audited our Zoom accounts and learned that many of you are using outdated client software. In order to keep Zooming, and to take advantage of all of the latest features and fixes; please update you Zoom client.

 

The latest versions are:

         Windows -  4.1.28245.0717

         Mac - 4.1.28165.0716

         Android - 4.1.28165.0716

         iOS  - 4.1.28165.0716

 

Find out what version you are running

Download the latest version

 

If you have questions about Zoom, contact the OIT HelpDesk online or call 865-974-9900.

 


Are you hiring new faculty for the fall semester? 

You can help your new hires have access to IT resources by completing the IRIS Transaction: ZPHRRECORD000 – Record Pending Employee with your department’s Pending Employee position.  Once processed, new employees will be assigned a NetID and email account and can gain access to several other IT resources, such as software, library databases, MyIRIS Employee Self-Service, and more.

 

If you find yourself in a bind and need a NetID for a new employee sooner than the typical cycle allows, you can request one by filling out our online Request for NetID Form. This account will be manually created, and as a result, will have limited access to UT resources until the new employee’s information has traversed the various systems. Requests for new NetIDs are typically processed within one business day.

 

If you have questions or need assistance with access for your new faculty or staff, contact the OIT HelpDesk online or call 865-974-9900.

 


Upcoming workshops for Faculty: ePortfolio and OER

OIT is hosting two workshops for faculty to help you prepare for the fall semester.  If you are looking for a way to develop and assess student professional competencies or use Open Educational Resources to save students money, these are the workshops for you!

 

ePortfolios to Develop and Assess Student Professional Competencies, Wednesday, July 25 from 9:30 am – 11:30 am

ePortfolios are used across Higher Ed to showcase student work, demonstrate acquisition of competencies, assess student learning, help students prepare for the job market, and showcase your accomplishments as an e-Vita. Come to this OIT workshop to see examples of ePortfolios, hear about the theory and research behind their use, and learn the steps involved in initiating ePortfolios for students, a course, department, project, or for yourself! The Canvas ePortfolio tool will be demonstrated, and you’ll have the opportunity to experiment with its features. 

Register Online

 

Developing Learning Materials Using OER Content, Tuesday, July 31 from 10:00 am to Noon

Learn how to find Open Educational Resources (OER) and turn them into your course materials. Bring your laptop or tablet, or use one provided by OIT!

Register Online

 

If you have questions about these workshops, contact the OIT HelpDesk online or call 865-974-9900.

 


LabVIEW by National Instruments (NI)

LabVIEW is a graphical program commonly used by scientists and engineers for data acquisition, instrument control, and industrial automation. UT’s NI Academic Site License for LabVIEW Teaching and Research (Large) includes the LabVIEW Professional Development System (LabVIEW PDS) and several add-on modules and toolkits.

 

Learn more about LabVIEW on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.

 


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

 

         Microsoft Excel

         ePortfolios for Developing and Assessing Student Professional Competencies

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.

 


Avoiding Computer Infections

OIT filters an average of 1,000,000 emails per day through Exchange Online Protection (EOP). 90% of these messages are spam, but sometimes spam or unsolicited email gets past the filters and show up in your Inbox.

 

It’s a good idea to assume that unsolicited email attachments and links to websites are infectious. There are so many of these in circulation that it’s safest to assume the worst. Random strangers, friends, and family members who probably don’t know that they’re infected may send infected email attachments and links to infectious websites to you. Messages from colleagues are probably safe but even they may be infected, so take care. Emails from free webmail services such as Yahoo! and Gmail that only include a link, perhaps with a short message along the lines of “This is great! Check it out,” are almost always bad news.

 

More recently, OIT has received reports of “Blackmail” emails where a user receives a note that indicates the sender knows the recipient’s password. These messages may contain previous passwords for non-UT accounts that have been compromised. In some cases, the user may even recognize the password as one they have used before. The sender requests a ransom in the form of Bitcoin. Do not pay this! Report it to the OIT HelpDesk by calling 865-974-9900.

 

If you receive unsolicited email or email that is clearly phishing email. Forward the message with full headers to abuse@utk.edu. To get the full headers, please see the Knowledge Base articles for Outlook for Windows, Outlook for Mac, Outlook on the Web, and Gmail.

 


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July 16
[ITWEEKLY] IT Weekly, July 16, 2018

 

Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

July 16, 2018

 

Are your employees completing their mandatory training?

The university has several types of required training for employees, including the 2018 IT Security Awareness training.  Keeping up with who has or has not completed the mandatory training can be a challenge.  Authorized IRIS users now have access to a report to manage completions of various types of training.

 

To verify who in your unit has or has not completed their IT Security Awareness Training for 2018, log in to IRIS and use the following information to run the report:

  • IRIS Report: ZHR_QUALCOMP_REP
  • IT Security Awareness Training – Qualification 50273441
  • Compliance As Of Date: 12/31/2018
  • Select your organization unit as appropriate

 

Remember, UT Policy IT0123 requires that faculty and staff complete their IT Security Awareness Training annually.  This year’s deadline for UTK faculty and staff is  November 30, 2018 (unless directed by your department to complete it sooner). For more information about the annual security awareness training, visit the OIT website.

 

Contact the IRIS HelpDesk with your questions related to the IRIS report.  If you need assistance with the annual security awareness training, contact the OIT HelpDesk at 865-974-9900.


Fall 2018 Classroom Upgrades

This summer OIT’s IT Engineering Services team is hard at work upgrading the technology in 47 classrooms across campus.   The upgrades will be complete by the fall semester and will vary in each room but may include new touchscreen panels, new projectors, and Wolfvision Cynap devices. To learn more about the 2018 Fall Classroom Upgrades, visit the OIT website.  For assistance using the technology in your classroom, contact the OIT HelpDesk at 865-974-9900.


KNIME Analytics Platform by KNIME, AG

The KNIME Analytics Platform is free and open source software for data science. It uses a workflow (flowchart) interface to control the flow of your analysis by connecting icons with arrows. Each icon represents one step in your analysis and is configured with dialog boxes. This makes it easy to learn, yet able to perform complex analyses without having to learn a programming language.

 

Learn more about KNIME on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.


Upcoming OIT Workshops

OIT will be offering workings for the following topics this week.  Check out the Online Calendar to see the schedule and register for any OIT workshop.

·         Canvas

·         Microsoft Excel

 

If you are unable to attend these sessions or want to learn more about these topics, check out our online training offerings (including Lynda.com).

 

If you have questions about training, contact the OIT HelpDesk online or call 865-974-9900.


Acceptable Use of Information Technology Resources

UT Policy IT0110 - ACCEPTABLE USE OF INFORMATION TECHNOLOGY RESOURCES POLICY (AUP) governs the use of the university's information technology resources in an atmosphere that encourages free exchange of ideas and an unwavering commitment to academic freedom. By using the Information Technology resources at UT, you are agreeing to abide by the policies outlined in the AUP.

 

Every time you change your password, you are prompted to acknowledge your agreement to abide by the AUP. When you participate in the annual Security Awareness training, the last module requires that you acknowledge the AUP. Do you read it? Or, is it like the End User Licensing Agreement (EULA) that you blow by when you install software, clicking "I Accept" without really reading what you're committing to? The AUP is very broad and reaching - it also applies to YOU when you connect your personal laptop or other mobile device to the UTK Network. It also mandates that we keep systems connected to the UTK network up-to-date.

 

You can view the AUP along with other IT policies at policy.tennessee.edu/it_policy/. If you have any questions about the AUP, please contact the OIT HelpDesk at 865-974-9900.

 


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