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The IT Weekly Archive for the Office of Information Technology at the University of Tennessee, Knoxville.
April 17
[ITWEEKLY] IT Weekly, April 17, 2014

April 17, 2014

Spring 2014 Instructor Grade Entry

Grade entry opens on Saturday, April 26th and continues until 8:00 AM on Tuesday, May 13. Grade entry will close at 8:00 AM on Tuesday, May 13. Grades will be posted to Academic History on Tuesday afternoon. At that time, term and cumulative hours/GPA will be calculated as well as undergraduate and graduate academic standing. Please direct any questions or concerns to Kathy Abbott in the Office of the University Registrar; kcooper@utk.edu or 865-974-1507.

 

Online@UT (Blackboard Learn) Upgrade Is Coming…

We will be upgrading the Blackboard Learn software May 14-19. Online@UT will be unavailable during this time period. The new version will address some nagging issues we have dealt with over the past year, specifically our ability to capture meaningful user statistics at the course and system levels. Additionally, you’ll see some new features that many faculty members have been requesting. Our last system upgrade took place in 2011 on much the same time line as this year. You can learn more about the new features and specific timeline by visiting the Blackboard Learn Upgrade Center at https://oit.utk.edu/instructional/tools/online/Pages/bbupgrade.aspx

 

WANT TO LEARN MORE?:

Course Delivery Support members will be available to demonstrate new features of Blackboard Learn, Service Pack 14, from 12:00 NOON to 1:00pm on the following dates and locations:

 

Date

Location

Monday, March 24

Hodges Library - Practice Presentation Room

Wednesday, March 26

Greve Hall - Room 520 Training Lab

Tuesday, April 1

Hodges Library - Practice Presentation Room

Thursday, April 3

Greve Hall - Room 520 Training Lab

Monday, April 7

Hodges Library - Practice Presentation Room

Wednesday, April 9

Greve Hall - Room 520 Training Lab

Tuesday, April 15

Hodges Library - Practice Presentation Room

Thursday, April 17

Greve Hall - Room 520 Training Lab

Monday, April 21

Hodges Library - Practice Presentation Room

Thursday, April 24

Greve Hall - Room 520 Training Lab

 

MINI-TERM COURSES:

We will host mini-term courses on an alternative server so those course sites will not be impacted by the upgrade outage window. Mini-term course sites are currently available to faculty on our main production servers. We ask that you complete your work (course copy, adding new content, etc.) by midnight on May 3. We will be moving mini-term courses from our main server to our alternative server on May 4-5 in preparation for the start of mini-term on May 7.

 

If you have questions, concerns, or specific needs, please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900. Someone from the Online@UT support team will get back in touch with you.

 

Common Questions and Answers about the Upcoming Changes to Volmail

Q: Why are we making these changes?

A: Changing the student email username and published email address will allow students to use identical Office 365 and Google Apps logins.  In addition, it will expedite UT's deployment of Google Apps for Education and improve efficiency and customer support for email delivery issues.

 

Q: Do these changes have any effect on current the Staff/Faculty Tmail email system?

A: No.

 

Q: Can I still send email to students using netid@utk.edu or netid@tennessee.edu?

A: All current and future students will continue to receive e-mail sent to their netid@utk.edu and netid@tennessee.edu e-mail addresses while they are actively enrolled for classes and for up to one year after they leave the university.

 

Q: What is the biggest initial change for students?

A: On May 19th, students will start logging into Volmail using the username of netid@vols.utk.edu. On this day, all email clients, including Outlook, smartphones, and tablets, will need to be updated with the new username.  

 

Q: How are UT Alumni with Volmail accounts affected by the change?

A: UT alumni are also affected by this change and have had their e-mail addresses changed to netid@vols.utk.edu. Alumni will continue to receive e-mail sent to their @utk.edu and @tennessee.edu e-mail addresses until November 30; however, after that date, only the netid@vols.utk.edu address will be valid.

 

More information about the change is available online:

Volmail Changes Timeline

Volmail Changes FAQ

 

If you have any questions, please contact the OIT HelpDesk at 865-974-9900 or help.utk.edu.

 

IT Community of Practice Brown Bag

Faculty and GTAs are invited to bring your lunch and a colleague to the last Brown Bag Lunch meeting of the semester, where demo and discussion will focus on using iPads in the classroom! The meeting will be held on Wednesday, April 23, 11:30 am-12:30 pm in Hodges Library, Commons North, Practice Presentation Room, 220E. For more information, contact Christina Goode at 974-6470 or email her at cgoode@utk.edu. Presenters will be:

 

Dr. Sébastien Dubreil, French and Francophone Studies

Adopting and Applying iPad Use in the Classroom

 

Dr. Melanie Faizer, Journalism and Electronic Media

Using Nearpod in the Classroom Tina Goode will supply

 

Featured Software: JMP GENOMICS 6.0 LICENSES WILL EXPIRE THIS MAY

JMP Genomics software from SAS Institute provides an all-in-one package for sophisticated genomic data exploration and analysis. JMP Genomics is designed to detect differential expression patterns, discover reliable biomarker profiles, and incorporate pathway information into the analysis workflows. With capabilities for integration with SAS, JMP, R and Excel, JMP Genomics automatically organizes results into tabbed reports and allows customizing the view of analysis options.

 

The unit that has been funding this software has elected not to renew the JMP Genomics for another term. Therefore, current JMP Genomics license will expire on May 14, 2014. However, the software may still work until the end of the three-month grace period (i.e., August 14, 2014).

 

JMP Genomics 6.0 is currently available to faculty, staff and students at Knoxville campuses of UT and can be downloaded for free at http://www.oit.utk.edu/software. The downloading version already contains SAS and JMP components required for JMP Genomics and pre-installation of SAS and JMP is not necessary. Please contact Xiaocun Sun ( xsun@utk.edu , 865-974-7505) to leave your comments or suggestions.  

 

Workshops for April 21-25, 2014

Instructor-Focused:

Blackboard Learn Preview Session (Online@UT), April 21, 12:00pm - 1:00pm

IT Community of Practice, April 23, 11:30am - 12:30pm

Blackboard Learn Preview Session (Online@UT), April 24, 12:00pm - 1:00pm

Online Perspectives: My Class, Your Class, Our Class, April 24, 1:00pm - 3:00pm

SharePoint:

SharePoint Designer, April 22, 12:40pm - 2:40pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Beware of Heartbleed phishermen

The Heartbleed security-bug debacle, which has plagued thousands of companies that use the Web, has affected online businesses privately sending data to and from Internet servers.

 

Because of the security threat, you may get bombarded with emails requesting changes to passwords and other security measures to ensure that accounts are protected. Don't bite.

 

In one example in the news, a person said they received an email that appeared to be from an online presentation software company. The email stated that the firm wanted to "assure you that they took immediate and proactive steps to patch this security hole." In addition, it strongly suggested that he change their password, using the instructions that were hyperlinked in the email.

 

He didn't bite, and deleted the email. After he received a call from company representatives, he resurrected the email from his trash folder and discovered it was, in fact, a legitimate communication. This emphasizes the difficulty in discerning genuine communications from fake ones.

 

Given the relative hysteria, many unsuspecting Internet users may succumb to email phishing attacks that use the Heartbleed bug as bait.

 

If you’re in doubt about an email sent to you from a university department, call them and ask if it’s legitimate. If it’s sent from OIT, call the OIT HelpDesk at (865) 974-9900. Likewise, if you do “click” on a link in an email (and it happens), call the OIT HelpDesk and let them know. Save the email as well. The HelpDesk can walk you through the process of saving the headers for inspection. This can help us protect you and others from future phishing emails from the same offender.

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Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

April 11
[ITWEEKLY] IT Weekly April 11, 2014


April 11, 2014

Correction

The monthly “OIT News,” which has information specifically about instruction and research support, was sent to several listservs on April 7. The deadline for spring semester grade submission was incorrectly stated as 5/13 at noon in the Online @UT Upgrade article. The deadline for spring semester grade submission is 5/13, 8:00 am. We regret the miscommunication, and the archived version of OIT News has been updated to reflect the correct deadline.

 

Blackboard Drive - New File Management Feature

Blackboard Drive for Blackboard Learn is now available to all faculty and staff. Blackboard Drive is a feature that allows you to manage your Blackboard Learn content right from your desktop. With Blackboard Drive, you can access all of the content in your Blackboard Learn course site. It allows you to edit, version, and share content right from your desktop using familiar tools like Windows Explorer, Mac OS X Finder, and Microsoft Office. Any changes you make from your desktop automatically update in Blackboard Learn. No matter how you choose to work with your course, personal or departmental files, Blackboard Drive saves you time and makes your life easier.

 

How does Blackboard Drive save you time? There are two workflows that are streamlined by installing Blackboard Drive:

1.       You can edit files in Blackboard Learn without leaving your familiar desktop tools.  

2.      You can edit files faster from within Blackboard Learn.

 

Download Blackboard Drive for Windows and Mac from the OIT Software Distribution site.

 

For installation instructions, please visit our support page at https://oit.utk.edu/instructional/tools/online/instructor-how-to/Pages/bbdrive.aspx.

 

Upcoming Changes to Volmail

Starting this summer, students will be able to choose between Microsoft Office 365 and Google Gmail for their Volmail email service. OIT is providing access to UT Google Apps for Education as part of an outstanding request from the Student Government Association (SGA) and the Technology Fee Advisory Board (TAB).

 

OIT will be making several changes to Volmail to accommodate this request.

 

On Monday, May 19th, the published email address for students will be changing to netid@vols.utk.edu. This new email address is ready for use now but will not be updated in the online directory until May 19th. All current and future students will continue to receive email sent to their “netid@utk.edu” and “netid@tennessee.edu” email addresses for up to 1 year after they leave the university. System emails sent through applications such as Online@UT and Banner will continue to be sent to these addresses.

 

If you have any existing email conversations active with a student, no changes need to be made to continue that conversation. To ensure that all future email will be received (even after the student has left the university) OIT recommends that you update your address book today with the new “netid@vols.utk.edu” email address.

 

If you have any questions, please contact the OIT HelpDesk at (865) 974-9900 or http://help.utk.edu.

 

Clicker Technology Roundtable

Have you heard about audience response systems or “clickers” but want to learn more? Turning Technologies and OIT invite current and interested clicker technology faculty and GTA users to attend an end of semester Clicker Technology Roundtable where Sydney Beckman, Esq., Turning Technologies Distinguished Educator and Professor of Law at Lincoln Memorial University, will share clicker technology tips and strategies with hand-held and mobile response devices.

 

The Roundtable, which will be held on Thursday, April 24, 2014, at the Carolyn P. Brown University Center, Room 221, will feature a luncheon presentation, faculty discussion, and training as outlined below. If you're interested in lunch, RSVP to: cwoolum1@utk.edu or cgoode@utk.edu by 4pm on Thursday, April 17, 2014.

 

Clicker Roundtable Schedule

9:00am-11:00am:   Clicker Technology Workshop

11:30am-12:30pm: Luncheon Presentation

12:45pm-1:15pm:    Roundtable Discussion

1:30pm-3:30pm:     Clicker Technology Workshop 

 

Microsoft Excel: Tame the Beasts!

Tired of being intimidated by Excel? Our Technology Trainers are here to help conquer those spreadsheet foes. We will be holding lightly structured training sessions in one-hour increments on the topics provided below. These sessions will be held April 17th in the Commons Practice Presentation Room (Hodges 220E), beginning at 10:00am. (Windows v. Excel 2010 presented but Mac specialists will be on hand).


 

Register ahead to save a seat. Drop-ins welcome as space allows. 


 

Schedule

10:00am – 11:00am  Think Like Excel: Formulas, Expressions and Functions

11:30am – 12:30pm   Fun with Data! Pivot Tables and Charts (Excel)

1:30pm – 2:30pm      Reconcilable Differences! Using Excel to Manage your Finances

 

Amos for Windows

What is it? Amos (Analysis of Moment Structures) analyzes Structural Equations Models (SEM) by either drawing a path diagram or via a command language. These models are also known as LISREL models, confirmatory factor analysis, analysis of covariance structures, path analysis, or causal modeling.

 

Where can I run it? You can install it on your Windows computer by downloading it from http://oit.utk.edu/software. It is also available on Apps@UT where it can be run by an unlimited number of users on a Mac, PC, iPad or Android device. You can also run it in any OIT computer lab.

 

How can I learn it? You can get a one-on-one tutorial any time by calling the OIT HelpDesk at 974-9900. A tutorial is also provided as part of the Amos Help files. Tutorials on selected topics such as nested models and multiple group analyses are available at http://ssc.utexas.edu/software-faqs/amos.

 

Where can I get support? OIT offers Full Support for this software. For assistance, contact the OIT HelpDesk at 974-9900.

 

Workshops for April 14-18, 2014

Instructor-Focused:

Blackboard Learn Upgrade Preview Session (Online@UT), April 15, 12:00pm - 1:00pm

Blackboard Learn Upgrade Preview Session (Online@UT), April 17, 12:00pm - 1:00pm

SharePoint:

SharePoint Super Session, April 14, 8:30am - 12:30pm

SharePoint Permissions (Handling Confidential Data), April 15, 12:40pm - 2:40pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Email & Sensitive Information

Email is like a postcard. It’s not private as you might think. Once you press “Send,” there are many paths it takes. Some are “secure” in that they stay within our UTK Email System; some are sent to all corners of the United States and beyond – these are not “secure.”

 

When you send email to another UTK email address, the email and its contents are encrypted and secure – most of the time. Users of the UTK email system may be using Outlook, just like you are. They connect to the same system you’re connected to. However, some users re-route their email to their Gmail or Yahoo! accounts – non-UTK systems. There’s no way for you to know where that email is ending up. There is no encryption of the information in this case.

 

Why should you care?

 

The campus takes great care to ensure that sensitive information (e.g. student records, personnel records, medical information, credit card information, social security numbers) is protected. If you routinely send information like this through email, you may be putting the data at risk. Even sending it internally to users on the email system is risky. We use email as a filing system. We get hundreds of emails daily. Some are critical to our jobs.

 

Messages lie in our mailboxes for long periods of time (sometimes forever). For example, if the spreadsheet containing the social security numbers and names of your student employees from Fall 2009 was sent to someone for review, it may still be there, in their email. Let’s say that that person’s account is hacked (compromised) or let’s say that their iPad is stolen. Like most folks, there’s no PIN enabled on their iPad. Suddenly, that information, even though it’s on your personal device, is potentially exposed. That’s caused disclosure of information where someone unauthorized to that information now has access to it.

 

There are other ways to send information. There’s the secure courier web site: https://vault.utk.edu. There’s the feature in Microsoft Office products that allow us to password-encrypt a document before we send it. There’s also the feature in Adobe Acrobat that allows us to password-encrypt one or more PDF files before we send them. All of these protect the information and help reduce the risk that it will be exposed.

 

In short, sending sensitive information (your own or anyone else’s) = BAD; encrypting attachments that you absolutely have to send through email = BETTER; and of course, if you can avoid sending sensitive information through email = BEST.

 

It’s your data; it’s the university’s data. Regardless of the controls and systems the university provides to protect the transmission and storage of its information, they’re ineffective if we don’t take responsibility and think before we send.

To Join/Leave the IT Weekly go to http://listserv.utk.edu/archives/itweekly.html

and click on “Join or leave the list (or change settings)”

 

Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

April 04
[ITWEEKLY] IT Weekly, April 4, 2014

April 4, 2014

OIT 2014 Customer Satisfaction Survey Summary

There were 2091 people who responded to the 2014 OIT Satisfaction Survey. The sample consisted of 1009 students, 292 faculty, 759 staff and 31 who did not indicate their status.  This year OIT used The Higher Education TechQual+ Project (https://www.techqual.org) to evaluate customer satisfaction. The TechQual+ survey instrument (https://www.techqual.org/docs/core-survey.aspx) consists of 13 items that assess the quality of services as related to the following core commitments: 1) availability of technology services, 2) reliable and effective access to those services and 3) consistent and timely support. The survey asked the respondent to rate each item on three factors: minimum service level expectation, desired service level expectation and perceived service performance.

 

One of the main goals of TechQual+ is to measure how well OIT is meeting campus needs by calculating an Adequacy Gap score. This score is defined as the difference between minimum service level expectation to do one’s work and the perceived service performance.  Of the 13 measured items, 10 had perceived service levels significantly higher than the minimum service expectations to get one’s work done. For the other three items (reliable wireless Internet coverage, adequate cellular coverage and easy to use campus websites), perceived service levels were not significantly different from minimum service level expectations. Therefore, it can be concluded that IT services are meeting or exceeding the expectations of the campus community to be successful.

 

In addition to the core items, OIT added 9 UTK-specific items, some applicable to all faculty, staff and students while other items were targeted at specific groups. Electronic mail, calendaring services, LiveOnline@UT (Blackboard Collaborate), assistance with creating online course material and Apps@utk.edu reported higher perceived service levels than the minimum requirements. Online@UT (Blackboard Learn) showed no difference between perceived and minimum. The majority of perceived weaker areas were in the enterprise system categories such as Banner. In these areas, we’ll continue to work with our vendors and staff to improve on those services. 

 

A second goal of TechQual+ is to allow us to compare how the University of Tennessee technology services compare to peer universities as classified by Carnegie Group. Comparing UT’s Adequacy Gap score to the scores of other High Research institutions, the University of Tennessee’s performance exceeds its participating peers on 10 of the 13 items and equals performance with regard to adequate cellular coverage and easy to use campus web sites. The one outlier in this list is in regards to timely communications about technology services.  While UT’s Adequacy Gap is smaller than its peers, it should be noted that the minimum service level expectation is higher for UT faculty, staff and students (mean=7.19) than that of its peers (mean=6.81). As a matter of fact, the minimum customer expectations at UT are higher on 12 of the 13 core items.

 

We will take this information and determine ways to improve on our weaker scores and continue to strive to meet your desired expectations. Overall, our 2014 Custom Satisfaction Survey indicates technology needs at UT are being met or exceeded on the large majority of core areas measured by the TechQual+ assessment. 

 

Congratulations to Nebula Lungren, senior in Accounting, for winning the $100 gift card drawing.

 

Microsoft Excel: Tame the Beasts!

Tired of being intimidated by Excel? Our Technology Trainers are here to help conquer those spreadsheet foes. We will be holding lightly structured training sessions in one-hour increments on the topics provided below. These sessions will be held April 17th in the Commons Practice Presentation Room (Hodges 220E), beginning at 10:00am. (Windows v. Excel 2010 presented but Mac specialists will be on hand).

 

Register ahead to save a seat. Drop-ins welcome as space allows.

 

Schedule

10:00am – 11:00am  Think Like Excel: Formulas, Expressions and Functions

11:30am – 12:30pm   Fun with Data! Pivot Tables and Charts (Excel)

1:30pm – 2:30pm      Reconcilable Differences! Using Excel to Manage your Finances

 

EQS to be removed from Apps@UT

The EQS program on the OIT server called Apps@UT will be removed after spring semester 2014, due to lack of use at UT.

 

EQS from Multivariate Software analyzes Structural Equations Models (SEM). OIT currently offers several other software packages that provide these types of analyses. The SEM software packages AMOS, LISREL, and Mplus are all available on Apps@UT and AMOS is also available for download from the OIT software download site http://oit.utk.edu/software.

 

If the removal EQS creates a problem for you, please call the OIT HelpDesk at 865-974-9900 or submit an online ticket at http://help.utk.edu.

 

Workshops for April 7-11, 2014

Instructor-Focused:

Blackboard Learn Upgrade Preview Session (Online@UT), April 07, 12:00pm - 1:00pm

Blackboard Learn Upgrade Preview Session (Online@UT), April 09, 12:00pm - 1:00pm

Researcher-Focused:

NVivo 1 (Basics), April 08, 10:00am - 12:00pm

NVivo 1 (Basics), April 09, 10:00am - 12:00pm

Qualtrics Web Survey Design 1, April 10, 1:00pm - 3:00pm

SharePoint:

SharePoint Lists (Manage Projects and Organize Processes), April 11, 12:40pm - 2:40pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Securing the Human: Security Awareness for the 21st Century

Every faculty and staff member has an obligation to do their part in protecting sensitive information and IT systems at the University of Tennessee. To ensure the safety of user information, computers, and IT Systems, the University of Tennessee has purchased and will be offering access to “Securing the Human,” a new training program that provides security awareness training to all faculty and staff members across campus.

 

Securing the Human is an online computer-based security awareness and training program that provides faculty and staff with the materials they need to engage in informative and efficient security training. The training is an excellent opportunity for departments to ensure their staff is aware of cyber security threats and issues. Securing the Human is produced by SANS, one of the most trusted and by far the largest source for information security training and security certification in the world.

 

The training consists of a number of videos that cover specific security topics. The videos range anywhere from 1 to 5 minutes in length and are intended to raise awareness and influence user behavior that will reduce security risks. The training allows the users to complete the training at their own pace, monitor their progress, and revisit completed training. Upon completion the use with receive a security-training certificate. Training programs can be tailored to specific audience and the progress tracked for compliance.

 

Requiring the completion of efficient and applicable security training at the University of Tennessee ensures that each faculty and staff member is actively involved in the continued protection of our University’s most sensitive data. For more information about Securing the Human, see http://www.securingthehuman.org/ .line.gif

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and click on “Join or leave the list (or change settings)”

 

Archive now available at: https://utworks.tennessee.edu/oit/itweekly/default.aspx

 

Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.

 

March 28
[ITWEEKLY] IT Weekly, March 28, 2014

March 28, 2014

Request OIT Workshops

Do you need technology training on your time schedule? Then request a Lucky 7!

In addition to our scheduled and advertised workshops, the OIT trainers offer Lucky 7 workshops from our active list of topics. To schedule a Lucky 7, your group must include 7 or more participants (16 maximum in OIT's training facility).

 

Instructors: Would you like to know how a particular instructional technology can meet needs in your Academic area?

Staff: Does your department have a training need? Wondering how SharePoint can improve managing the office?

Students: Does your academic class require a technology skill you and your classmates need?

(Ask your instructor to sponsor a Lucky 7)

 

Here are just a few of the Lucky 7 topics we offer:

1.       SharePoint (Introduction, sharing documents, managing permissions, creating lists)

2.      Web design and Adobe Dreamweaver

3.      Microsoft Word and Excel

4.      Create a Presentation in Prezi

5.      Adobe Acrobat

6.      Blackboard Collaborate

7.      Blackboard Learn

8.      iPads (mobile learning in the classroom)

 

To schedule a workshop, please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900 and provide your name and NetID, your department’s name, the number of people who will attend, and two choices for dates and times for a workshop. (Workshops will be scheduled 2 weeks (or more) from request submission date). To learn more, visit the Lucky 7 webpage.

 

Scientific Notebook to be removed from Apps@UT

The Scientific Notebook program on the OIT server called Apps@UT will be removed in early June 2014 due to lack of use at UT and the fact that in the past five years there have been no software updates from the vendor, MacKichan Software, Inc.

 

Previously, Scientific Notebook was a popular mathematical tool that provided a combination of computer algebra calculations and scientific word processing that included a TeX word processing interface. Today OIT offers many other software packages that provide more sophisticated environments for creating technical documents that also include typesetting such as TeX, symbolic and numeric computation and advanced graphics.

 

If the removal of Scientific Notebook creates a problem for you, please call the OIT HelpDesk at 865-974-9900 or submit an online ticket at http://help.utk.edu.

 

Online@UT (Blackboard Learn) Upgrade Is Coming…

We will be upgrading the Blackboard Learn software May 14-19. Online@UT will be unavailable during this time period. The new version will address some nagging issues we have dealt with over the past year, specifically our ability to capture meaningful user statistics at the course and system levels. Additionally, you’ll see some new features that many faculty members have been requesting. Our last system upgrade took place in 2011 on much the same time line as this year. You can learn more about the new features and specific timeline by visiting the Blackboard Learn Upgrade Center at https://oit.utk.edu/instructional/tools/online/Pages/bbupgrade.aspx

 

WANT TO LEARN MORE?:

Course Delivery Support members will be available to demonstrate new features of Blackboard Learn, Service Pack 14, from 12:00 NOON to 1:00pm on the following dates and locations:

 

Date

Location

Monday, March 24

Hodges Library - Practice Presentation Room

Wednesday, March 26

Greve Hall - Room 520 Training Lab

Tuesday, April 1

Hodges Library - Practice Presentation Room

Thursday, April 3

Greve Hall - Room 520 Training Lab

Monday, April 7

Hodges Library - Practice Presentation Room

Wednesday, April 9

Greve Hall - Room 520 Training Lab

Tuesday, April 15

Hodges Library - Practice Presentation Room

Thursday, April 17

Greve Hall - Room 520 Training Lab

Monday, April 21

Hodges Library - Practice Presentation Room

Thursday, April 24

Greve Hall - Room 520 Training Lab

 

MINI-TERM COURSES:

We will host mini-term courses on an alternative server so those course sites will not be impacted by the upgrade outage window. Mini-term course sites are currently available to faculty on our main production servers. We ask that you complete your work (course copy, adding new content, etc.) by midnight on May 3. We will be moving mini-term courses from our main server to our alternative server on May 4-5 in preparation for the start of mini-term on May 7.

 

If you have questions, concerns, or specific needs, please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900. Someone from the Online@UT support team will get back in touch with you.

 

NVIVO Training is Now Available

To coincide with the release of NVivo for Windows and Mac on our campus, there are several opportunities available to you for training in the use of NVivo offered by both QSR International and OIT. QSR International has nine e-demos that are about one hour long and are designed to show you what you can do with NVivo. To access e-demo descriptions and to register, go to http://www.qsrinternational.com/training-and-events_calendar_listing.aspx?eventtypeid=3.

 

QSR International has also provided our campus with a coupon code for all those interested in attending their two hour e-workshop, “Getting Started with NVivo.” This coupon code allows you to register for the e-workshop for free, a $150 value. There are currently three dates available for registration.

Date                           Time

April 21, 2014              03:00PM – 05:00PM (ET)   Register

May 21, 2014              03:00PM – 05:00PM (ET)   Register

June 17, 2014             03:00PM – 05:00PM (ET)   Register

 

When registering for this workshop, select the Standard Price option and not the Student Price option, even if you are a student. Then, click on the “Enter promotional code” link and enter US-TN0110-GS.

 

Two NVivo I (Basics) workshops are scheduled for April 8 and April 9 from 10-12 in HSS 202. These workshops are modeled after the “Getting Started with NVivo” e-workshop. You can register for these workshops at https://workshop.utk.edu/.

 

NVivo 10 for Windows is available for download at our software distribution site at https://web.dii.utk.edu/softwaredistribution/ and for use on the server at Apps@UT, http://apps.utk.edu.

 

NVivo 10 for Mac Beta is available for download at http://www.qsrinternational.com/products_nvivo-mac.aspx.

 

Workshops for March 31 – April 4, 2014

Instructor-Focused:

SMARTBoard / Sympodium 1, April 1, 9:30am - 11:30am

Blackboard Learn Upgrade Preview Session (Online@UT), April 1, 12:00pm - 1:00pm

SharePoint Documents, April 1, 12:40pm - 2:40pm

SMARTBoard / Sympodium 1, April 2, 1:00pm - 3:00pm

Blackboard Learn Upgrade Preview Session (Online@UT), April 3, 12:00pm - 1:00pm

SharePoint:

SharePoint Super Session, April 3, 8:30am - 12:30pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security Update: Malaysian Air

A common scam is for hackers to use high-profile news events for their own gain through phishing and spam campaigns. Recently, the bad guys have been quick to use the disappearance of Malaysia Airlines Flight MH370 as a lure in social engineering attacks. Social engineering is the psychological manipulation of people into performing actions or divulging confidential information.

 

Malicious links have been seen circulating social media sites like Facebook and Twitter claiming to be related to the whereabouts of the plane. Lures include links to news stories, video footage, and images of the missing airliner. It has been reported that those who have followed the malicious links on Facebook have been brought to survey sites, intended to appear as Facebook surveys.

 

Victims are enticed to complete a survey before accessing the desired content, which can generate revenue for a third party hosting company as well as Facebook. The surveys request access to the individual’s Facebook profile. If access is granted, hackers can gain access to a victim’s personal information including e-mail addresses and phone numbers.

 

It should be noted that while many of these links have been removed, more social engineering campaigns will likely emerge using this theme due to the high level of media coverage.

 

Report any “phishy” emails you receive by sending a copy of the email, along with the email headers, to abuse@utk.edu. Instructions for collecting email header information can be found in the OIT HelpDesk Knowledge Base at http://oit2.utk.edu/helpdesk/kb/search/?s=1&q=headers&sb=Go. You can also call the OIT HelpDesk at (865) 974-9900 for instructions on how to display and send email headers to the abuse address.

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March 21
[ITWEEKLY] IT Weekly, March 21, 2014

March 21, 2014

Interested in Flipping Your Class?

Bring your lunch and join campus colleagues for faculty presentations at the monthly IT Community of Practice Brown Bag Lunch. March’s meeting is on Wednesday, March 26, from 11:30am-12:30pm, in the Practice Presentation Room of the John C. Hodges Library. The faculty presenters will be leading discussions on flipped classrooms and mandated engagement, wherein you structure your course to require students to review lectures and/or tackle aspects of assignments on their own prior to class, thus freeing up class time for more in-depth discussion and hands-on work. Faculty presentations include:

 

Flipped classroom:

Dr. Gladys Alexandre, Biochemistry, Cellular, and Molecular Biology

 

Mandated engagement strategies:

Dr. Jim Stovall, Journalism and Electronic Media

 

Online@UT (Blackboard Learn) Upgrade Is Coming…

We will be upgrading the Blackboard Learn software May 14-19. Online@UT will be unavailable during this time period. The new version will address some nagging issues we have dealt with over the past year, specifically our ability to capture meaningful user statistics at the course and system levels. Additionally, you’ll see some new features that many faculty members have been requesting. Our last system upgrade took place in 2011 on much the same time line as this year. You can learn more about the new features and specific timeline by visiting the Blackboard Learn Upgrade Center at https://oit.utk.edu/instructional/tools/online/Pages/bbupgrade.aspx

 

WANT TO LEARN MORE?:

Course Delivery Support members will be available to demonstrate new features of Blackboard Learn, Service Pack 14, from 12:00 NOON to 1:00pm on the following dates and locations:

 

Date

Location

Monday, March 24

Hodges Library - Practice Presentation Room

Wednesday, March 26

Greve Hall - Room 520 Training Lab

Tuesday, April 1

Hodges Library - Practice Presentation Room

Thursday, April 3

Greve Hall - Room 520 Training Lab

Monday, April 7

Hodges Library - Practice Presentation Room

Wednesday, April 9

Greve Hall - Room 520 Training Lab

Tuesday, April 15

Hodges Library - Practice Presentation Room

Thursday, April 17

Greve Hall - Room 520 Training Lab

Monday, April 21

Hodges Library - Practice Presentation Room

Thursday, April 24

Greve Hall - Room 520 Training Lab

 

MINI-TERM COURSES:

We will host mini-term courses on an alternative server so those course sites will not be impacted by the upgrade outage window. Mini-term course sites are currently available to faculty on our main production servers. We ask that you complete your work (course copy, adding new content, etc.) by midnight on May 3. We will be moving mini-term courses from our main server to our alternative server on May 4-5 in preparation for the start of mini-term on May 7.

 

If you have questions, concerns, or specific needs, please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.  Someone from the Online@UT support team will get back in touch with you.

 

NVivo is Now Available for Download

NVivo has most recently been available for use on apps@UT. Now the campus has been provided a 6 month trial license for NVivo. NVivo 10, developed by QSR International, is a software package that assists in qualitative data collection and analysis. NVivo 10, through its NCapture add-in, allows the user to collect data in spreadsheet format from popular social media sites, including Facebook and Twitter, and can import whole web pages as PDFs for analysis. NVivo 10’s intuitive interface allows users to organize and analyze qualitative data with ease.

 

One of NVivo 10’s strengths is its ability to handle a variety of data types, such as rich text, image, audio, video, and survey files. NVivo 10 hopes to expand its data collection features to include more computer-mediated communication in the future. A list of features and benefits is available at http://www.qsrinternational.com/products_nvivo_features-and-benefits.aspx.

 

NVivo 10 for Windows is now available for download at our software distribution site at https://web.dii.utk.edu/softwaredistribution/ and on the server at Apps@UT, http://apps.utk.edu.

 

NVivo 10 for Mac Beta was also released this week. More information can be found at http://www.qsrinternational.com/products_nvivo-mac.aspx.

 

Apply for the Summer Teaching Institute by March 26

Are you interested in flipping your course or moving it entirely online? Don't know how to get started? Join the Summer Teaching Institute to transform your course to a flipped, hybrid, or totally online format with innovative teaching methods and technology.

 

You will receive an intense faculty development experience that includes exchange of ideas with colleagues; sessions on course design, teaching strategies, and assessment; technology-specific workshops; and instructional development assignments that will help you start to develop your course.

 

The Institute, a joint effort between OIT, TennTLC, and the new Office of Online Programs with funding from the Office of the Provost, runs from June 3 till June 21, 2014.

 

Visit the Summer Teaching Institute web page to access the Call for Proposals. The proposal must be submitted by March 26.

 

Workshops for March 24-28, 2014

Instructor-Focused:

IT Community of Practice, March 26, 11:30am - 12:30pm

SharePoint:

Mathematica 1 (Basics), March 25, 1:30pm - 3:30pm

Presentation: Mathematica 9 in Education and Research, March 26, 12:30pm - 1:30pm

SharePoint:

SharePoint Overview, March 25, 12:40pm - 2:40pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security Update: It’s TAX season!

Tax season is in full swing and criminals are seizing the opportunity for scams. Because of the recent major data breaches that we’ve seen in the news recently, which exposed sensitive information on a large scale, we should be even more vigilant about taking steps to minimize our risk of ID theft and other online-related crime. Don't become the next victim.

 

Scammers leverage every means at their disposal to separate you from your money, your identity, or anything else of value they can get. They may offer seemingly legitimate "tax services" designed to steal your identity and your tax refund, sometimes with the lure of bigger write-offs or refunds. Scams may include mocked up websites and tax forms that look like they belong to the IRS to trick you into providing your personal information.

 

Vigilance about the security of our online activities is required every day, but is especially important during this time of year. Below are some warning signs to look for and basic precautions you can take to minimize risk.

 

How To Recognize an Online Tax Scam

 

-         requests personal and/or financial information, such as name, SSN, bank or credit card account numbers or security-related information, such as mother's maiden name, either in the email itself or on another site to which a link in the email directs you;

 

-         includes exciting offers to get you to respond, such as mentioning a tax refund or offering to pay you to participate in an IRS survey;

 

-         threatens a consequence for not responding to the email, such as additional taxes or blocking access to your funds;

 

-         has incorrect spelling for the Internal Revenue Service or other federal agencies;

·         uses incorrect grammar or odd phrasing;

 

-         discusses "changes to tax laws" that include a downloadable document (usually in PDF format) that purports to explain the new tax laws (these downloads are populated with malware that, once downloaded, may infect your computer).

 

How To Avoid Becoming a Victim

 

Submit your tax returns as soon as possible in order to prevent someone else from filing under your name.

 

Secure your computer. Make sure your computer has the latest security updates installed. Check that your anti-virus and anti-spyware software are running properly.

 

Carefully select the sites you visit. Do not visit a site by clicking on a link sent in an email, found on someone's blog, or in an advertisement. The website you land on may look just like the real site, but it may be a well-crafted fake.

 

Do not use public Wi-Fi to file your taxes.

 

Don't fall prey to email, web, or social networking scams. Common scams tout tax rebates, offer great deals on tax preparation or offer a free tax calculator tool. If you did not solicit the information, it's likely a scam. If the email claims to be from the IRS, it's a scam -- the IRS will not contact you via email, text messaging or your social network, nor does it advertise on websites. If the email appears to be from UT, your bank, your broker, etc., claiming there is an issue with what they reported for you and you need to verify some information, it might be a scam. Do not respond to the email. Contact the entity directly before responding.

 

Never send sensitive information in an email. It may be intercepted by criminals.

 

For more information:

 

Taxpayer Guide to Identity Theft: 

http://www.irs.gov/uac/Taxpayer-Guide-to-Identity-Theft

 

IRS Dirty Dozen Tax Scams for 2014: 

http://www.irs.gov/uac/Newsroom/IRS-Releases-the-%E2%80%9CDirty-Dozen%E2%80%9D-Tax-Scams-for-2014;-Identity-Theft,-Phone-Scams-Lead-List

 

Report Phishing: 

http://www.irs.gov/uac/Report-Phishingline.gif

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March 14
[ITWEEKLY] IT Weekly, March 14, 2004

March 14, 2014

Last Chance to Provide Your Input

OIT’s annual customer satisfaction survey launched on Tuesday, March 4 to all Knoxville area faculty, staff and students. Almost 2,000 folks have completed the survey. You can still provide input on your level of satisfaction with OIT services, as the survey will be available for completion until 5:00pm TODAY.

 

Your responses are anonymous and will only be shown in summary reports. After completing the survey, you can choose to enter a drawing for $100.

 

To start the survey, visit https://survey.techqual.org/dl.aspx?g=60c373a5-d1bb-449b-8ef3-e931942ee31e.

 

Summer Teaching Institute - Call for Proposals

Are you interested in flipping your course or moving it entirely online? Don't know how to get started? Join the Summer Teaching Institute to transform your course to a flipped, hybrid, or totally online format with innovative teaching methods and technology.

 

You will receive an intense faculty development experience that includes exchange of ideas with colleagues; sessions on course design, teaching strategies, and assessment; technology-specific workshops; and instructional development assignments that will help you start to develop your course.

 

The Institute, a joint effort between OIT, TennTLC, and the new Office of Online Programs with funding from the Office of the Provost, runs from June 3 till June 21, 2014.

 

Visit the Summer Teaching Institute web page to access the Call for Proposals. The proposal must be submitted by March 26.

 

New Google Search Appliance

Do you have information that you want to share only with your colleagues and not the whole world? If so, the UT Google Search Appliance has a new tool that you can use. With the Google Search Appliance, you can control who can search your web content by requiring their NetID and Password. You can require an individual NetID, or you can set up an "LDAP group" (a named group containing a list of accepted NetID's), and we can add that group name in the Google Search Appliance.

 

For example, if someone in the LDAP group you created and provided to us wants to search your secure content, they would access a web interface and log-in and then be able to search the secure content to which you have given that NetID access.

 

Please contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900 for more information on secure search or check out the UT Google Search Appliance search page at http://google.utk.edu/ut-help/secure/

 

Featured Software: Maple

Maple is a programming environment that helps you analyze, explore, visualize, and solve mathematical problems. Maple’s self-contained environment does not require different tools for different jobs. Within the Maple integrated environment, students can do all the things they need to do such as write, calculate and draw graphics and their document remains alive because computations and plots are recomputed after a value is changed while the explanatory text remains intact. Maple includes enhanced and innovative ways to explore its interactive features: simply click the object and select the desired operation from the menu to display relevant choices according to the context.

 

Maplesoft, Inc. provides intensive learning materials such as the training videos located at   http://www.maplesoft.com/support/training/videos.aspx. Each video is designed for an audience with different learning goals and covers basic topics. Currently, OIT provides Maple workshops only on request but users can conveniently learn Maple from the above link. 

 

Maple 17 is available for Linux and Windows 32-bit and 64-bit and is Windows 8 compliant.  It is also available for Mac 64-bit.  To download the software, the installation instructions and the purchase codes for single user and network type installations, visit the OIT download site at http://oit.utk.edu/software

 

Maple 18 has been recently announced and will be available for download this summer.  At that time, Maple 17 will not be available for download but will remain on APPS@UT for one year.  Maple 16 will be removed from APPS@UT during May 2014.

 

For more information, please contact the OIT HelpDesk at 865-974-9900 or submit a ticket at http://help.utk.edu.

 

Workshops for March 17-21, 2014

SharePoint:

SharePoint Super Session, March 18, 8:30am - 12:30pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Protecting Sensitive Data

Protecting sensitive data (SSN’s, passports, student information) is an important issue at The University of Tennessee, Knoxville. It is imperative to be aware of what types of data you handle and if it is sensitive. Once found, it is just as important to take steps to protect it. The University of Tennessee has policies and standards in place dealing with and protecting sensitive data. It is our shared responsibility to do what we can to protect sensitive information.

 

Every faculty and staff member has an obligation to do their part in protecting the sensitive information and IT systems of The University of Tennessee. UT’s IT systems allow members of the faculty and staff to work productively. Through the use of its computers and networks, faculty and staff gain access to the information and applications needed to carry out the work of the university. Much of the information is sensitive in nature and great care should be used when handling sensitive data. Every faculty and staff member has an obligation to do their part in protecting the sensitive information and IT systems of The University of Tennessee.

 

Faculty and staff need to maintain an awareness of cyber security issues, follow UT polices, and take special care in handling sensitive information. Information Technology security is not a onetime occurrence. It is an ongoing process and faculty and staff members can help by keeping their operating systems and firewalls up to date. UTK provides access to antivirus software to its staff and faulty. Malwarebytes and IdentityFinder are two other programs that can and should be installed on machines that routinely process sensitive information.

 

TIPS

·         Use strong passwords

·         Use antivirus software

·         Use care when opening attachments

·         Be careful clicking unsolicited links

·         Never reply to any message of email that asks for your NETID, password, account information, or anything else that would be considered sensitive

·         Never share your password with anyone

·         Stay current on awareness issues and take opportunities to receive security training

 

Please report any incident of phishing or requests for sensitive information to the OIT HelpDesk by emailing abuse@utk.edu or calling (865) 974-9900.line.gif

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March 07
[ITWEEKLY] IT Weekly March 7, 2014

March 7, 2014

Microsoft ending support for Windows XP

Microsoft is ending its support for Windows XP on April 8, 2014. This means that there will be no more software updates, driver updates, or security patches for this operating system. As such, it will no longer be a supported operating system by OIT. If your department has any older PCs running Windows XP, you should upgrade the operating system prior to April 8. Windows 7 is available at no cost for all university-owned computers through our Microsoft Campus Agreement. If your hardware cannot support Windows 7, you will need to upgrade your hardware to a newer system. If you are running an application that requires the XP operating system, please contact the OIT HelpDesk for assistance.

 

If you have any questions about whether or not you have any systems running Windows XP or how to upgrade your systems, please contact Desktop Support by calling the OIT HelpDesk at (865) 974-9900. They can assist you in determining your situation and provide information about the best options available to you.

 

OIT Annual Customer Satisfaction Survey

Please join the 1,200 faculty, staff, and students who have already completed our annual OIT technology services satisfaction survey. This year, the format is slightly different, as we are joining the Higher Education Tech-Qual+ Project so we can compare our core results to those from over 100 other universities. Your responses are anonymous and will only be shown in summary reports.

 

If you have any questions about this survey, you can contact the OIT HelpDesk at (865) 974-9900 or visit http://help.utk.edu.

 

Digital Media Services

Interested in flipping your course, developing hybrid course materials, or just incorporating additional media resources into your curriculum? OIT’s Digital Media Services has long been a one-stop shop for faculty digitization needs. From text and scantron scanning to video streaming, DMS provides quick turnaround services at no cost to faculty. DMS also offers video production for faculty who want to create instructional media. Or, if you have already recorded your video or podcast, DMS can host it on our Mediasite server making it available to your students 24/7. Contact the OIT HelpDesk or stop by the DMS Room in 170 Hodges Library to learn more about how OIT is supporting instructional needs .

 

Software Update: Origin Pro on Apps@UT

Origin Pro, developed by OriginLab Corporation, is a software application tailored to the needs of scientists and engineers whose work depends heavily on graphic presentation and statistical analysis of data.

 

The website, http://originlab.com is the home page and primary resource center for Origin users. To see the top new features, select “New Features” or select “New Features by Version” to see a table that shows the numerous changes from Origin 7.5 through the latest version. The Origin homepage also includes a link to more than 100 video tutorials for learning and teaching. For complete documentation, check out the online documentation system at http://originlab.com/doc where you can now view all documents in one place and also search topics across multiple books. 

 

Recently, OriginLab put together a slick and handy multi-page booklet highlighting key features of Origin and Origin Pro 9.1. An online version of this booklet is available at www.originlab.com/Booklet/. You may find this booklet to be a very useful resource for a quick overview of the features.

 

Origin Pro is available to students, faculty and staff who have access to OIT's Citrix server at http://apps.utk.edu. 

 

Workshops for March 10-14, 2014

Instructor-Focused:

Online@UT 07 (Integrating Publisher Content), March 11, 10:30am - 11:30am

Online Perspectives: My Class, Your Class, Our Class, March 12, 9:00am - 11:00am

Online@UT 01 (Introduction to Online@UT), March 13, 1:00pm - 3:00pm

Using the SMARTBoard and SMART Sympodium System, March 10, 10:00am - 11:30am

SharePoint:

SharePoint Super Session, March 10, 8:30am - 12:30pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: About Malware

If you suspect malware is on your computer - Stop, Confirm, and Scan! Malware, short for "malicious software," includes viruses and spyware designed to steal personal information, send spam, and commit fraud. If you suspect malware is on your computer:

·         Stop shopping, banking, or any online activities that involve user names, passwords, or other sensitive information. This especially includes any work that involves student data, like Banner, or personnel systems like IRIS.

·         Confirm that your security software is working and up-to-date. At a minimum, your computer should have anti-virus and anti-spyware software, and a two-way firewall. On University owned computers, this is Microsoft EndPoint Protection, and the Windows Firewall. On your more privileged users, adding Malwarebytes to the mix will help reduce the risk.

·         Once your security software is up-to-date, scan your computer for viruses and spyware, deleting or quarantining anything the program identifies as a problem.

·         If you suspect your computer is still infected, you may want to run a second anti-virus or anti-spyware program - or call in professional help from the OIT HelpDesk at (865) 974-9900.

·          

Once your computer is back up and running, think about how malware could have been downloaded to your machine, and what you could do to avoid it in the future. We are aware of at least four occurrences of the CryptorBit malware on the UT Campus. This malware is “ransomware” as it will encrypt your files and solicit money for decrypting your files. It is almost exclusively delivered through emails with embedded links to a website that, once visited, infects the computer.

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February 28
[ITWEEKLY] IT Weekly February 28, 2014

February 28, 2014

OIT Annual Customer Satisfaction Survey

The campus will receive an email from Joel Reeves, Assistance Vice Chancellor and Chief Information Officer, on Tuesday, March 4, inviting everyone to participate in our annual OIT customer satisfaction survey. We hope you will participate in this important survey. This year, the format is slightly different as we are joining the Higher Education TechQual+ Project so we can compare our core services to those same IT services from over 100 other universities. There WILL be a link to the survey in the email from Joel.  If you have any questions about this survey, you can contact the OIT HelpDesk at 974-9900 or visit http://help.utk.edu.

 

Got Questions?

We’ve got answers. Did you know that the OIT HelpDesk can do more than troubleshoot problems? We can also help answer your IT questions and requests for service. Do you have questions about what type of computer you should buy or what software will work best for a task? Would you like to know what other technology is available that could help you in your job? You can contact the OIT HelpDesk for information, requests, and any problems you may be having. Our team can assist over the phone, by email, or OIT staff can come to your office and assist you with your IT needs. The OIT HelpDesk also publishes the OIT Knowledge Base, which includes answers to frequently asked question and solutions to problems.

 

You can contact us:

·         By Phone        (865) 974-9900

·         In Person        The Commons @ Hodges Library (hours)

·         Online             http://help.utk.edu

 

New Cable TV Service

In the coming weeks, the University will be transitioning the cable television service to Campus Televideo powered by DirecTV. The new cable television service will be a fully digital system. What this means for you:

·         Expanded channel lineup including many HD and premium channels. While not all previous channels are on the new service, the majority of what you have become accustomed to are still available on the new system. To view the new campus cable lineup click here.

·         Clear picture quality throughout the lineup.

·         If you have an older, non-digital analog television set you will be required to get a digital to analog converter box for your set. To obtain a converter box send an email to telephoneservices@utk.edu and request a digital to analog converter box and provide the room number where the converter box will be installed and the responsible account number for the cable TV service. The converter box will be provided to the departments free of charge.

 

Click here for Frequently Asked Questions including instructions on how to program your television, how to ensure that you are receiving all the new channels, and quick tips for resolving problems with your cable TV service. Should you need additional assistance, please contact the OIT HelpDesk at 974-9900 or visit http://help.utk.edu.

 

Scantron Services

 

AVPageView 5252012 10626 PMOIT owns a Scantron optical mark reader for use in exam scoring and data acquisition. Forms to be scanned should be dropped off at Digital Media Services, 170 Hodges Library between 9 am and 5 pm. The cost is six cents per sheet and is charged to a departmental account. Results will be sent by email within one working day.

Standard results for exam scans include an excel file containing student names, ids, and total number of items correct. The same information is also provided in a printable PDF file along with simple item analysis information (number and percent of students choosing each response alternative, item total correlation) and overall test statistics (mean, median, mode, standard deviation, split half reliability, overall difficulty level).

 

Standard results for surveys or other data acquisition projects consist of an ASCII and/or excel file of the raw item responses. Custom programming and report generation for program evaluation on other on-going data acquisition projects are available for an additional charge.

 

Additional reports showing each student’s responses to each individual test item are available in PDF format for an additional charge of three dollars per batch. If you have any questions about this service, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Workshops for March 3-7, 2014

Instructor-Focused:

Prezi for Faculty 1 (Basics), March 4, 9:00am - 11:00am

LiveOnline@UT 1 (Introduction to Bb Collaborate), March 5, 9:00am - 11:00am

Turning Point Clickers 2 (Advanced Uses), March 5, 1:00pm - 3:30pm

Online@UT 03 (Blogs and Wikis), March 7, 2:00pm - 4:00pm

Researcher-Focused:

SQLite 1 (Basics), March 3, 1:00pm - 2:30pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: Phishing

Phishing is a cyber-crime where well designed and legitimate looking emails and pop up messages lure victims into revealing their username, password, credit card number, Social Security number, or other sensitive information. Even though the problem is not new, there never seems to be a shortage of victims

 

The Phishing messages used look authentic to the kind of communication you would expect to get from institutions you trust. Messages used in phishing scams often are identical from those used by the banks, schools, and merchants you deal with. However, you should never trust email or pop up messages that ask you to confirm, validate, or update your information by responding to the email or by following a link. The University of Tennessee, Knoxville community is not immune to Phishing attempts.

 

You will occasionally receive emails originating from OIT with links in them for you to follow. Be safe. If you have questions, call the OIT HelpDesk at (865) 974-9900 and verify it with them.

 

Good Advice:

·         Never respond to messages that ask you verify, update, or validate information they should already have.

·         Never reply to any message of email that asks for your NETID, password, account information, or anything else that would be considered sensitive.

·         Never click on a link in a message or pop up.

·         Never call phone numbers that are provided in messages that ask for personnel information.

·         Keep your anti-virus software up to date and your firewall up to date.  Even though anti-virus cannot stop you from simply telling someone your personal information, it may protect from malicious software installations.

·         DON’T operate your computer as the ADMIN. Use a standard account, even if you have to authenticate as an administrator to install or make changes in your system.

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February 21
[ITWEEKLY] IT Weekly February 21, 2014

February 21, 2014

Meet us for Training at the Commons!

We are providing two day-long workshop “clusters” in 220-E (Commons North) in Hodges Library this semester. You may bring your own laptop or use one that we will provide. While these topics were selected with students in mind, faulty and staff are welcome to attend.

 

Drop in to learn more about Word! Attend any of our "WORD: Tame the Beast!" sessions.

When: February 25 from 8:30a to 2:30p 

How: Drop in, no pre-registration required

Where: 220-E Commons North, Hodges Library

The first cluster will focus on Microsoft Word and will cover these topics: 1) Section breaks, (8:30- 9:30a); 2) Format Integrity (10:00–11:00a); 3) Document Review, (1:30-2:30p); and, 4) Bibliographies using Source Manager (11:30a – 12:30p).

 

Join us in the Commons in April to learn more about Excel. The “EXCEL: Tame the Beast!”

When: April 17 from 10:00a to 2:30p  

How: Drop in, no pre-registration required

Where: 220-E Commons North, Hodges Library

The Excel one-hour sessions will cover: 1) Formulas, Expressions, and Functions, (10:00-11:00a); 2) Pivot Tables and Charts (11:30a-12:30p); and,  3) Using Excel to Balance a Checkbook and Keep a Budget, (1:30-2:30p) .

 

For a list of all OIT workshop offerings, please visit the registration site: http://workshop.utk.edu. The new registration site is easy to navigate and provides access to over 80 workshops provided each semester.

 

Charting in SharePoint with Collabion

Collabion Charts, a third-party solution for creating charts and graphs in SharePoint, has been made available to SharePoint users at the University of Tennessee. Using Collabion Charts, you can: 

1.       Choose from an extensive number of chart types, ranging from basic (pie, bar, line) to complex (Marimekko, Pareto).

2.      Generate charts from your browser, rather than an external piece of software.

3.      Work from the Mac or PC platform.

4.      Use SharePoint Lists, CSV files, Excel spreadsheets, or external databases such as MS SQL or Oracle to create your charts.

5.      Choose from Flash or JavaScript for output, ensuring that charts can be made available on non-Flash devices such as iPads and iPhones.

6.      Export single charts (or all charts on a page) as images or PDFs.

 

To begin using Collabion Charts in your SharePoint site, follow the tutorial here:

https://sharepoint.utk.edu/training/charts/

 

Mathematica 9 Technical Talk March 26 at UTK

"Mathematica 9 in Education and Research"
Wednesday, March 26, 2014
1:00-2:00pm, including Q&A
Shiloh Room, Room 235 of the UTK University Center
Presenter:  Troy Schaudt, Wolfram, Inc.

 

OIT invites you to attend a technical talk on “Mathematica 9 in Education and Research.” The presenter, Troy Schaudt from Wolfram, Inc., will illustrate the capabilities in Mathematica 9 and other Wolfram technologies that are directly applicable for use in teaching and research on the UTK campus. 

 

The talk is open to current users of Mathematica who want to see the many improvements and new features of Mathematica 9 and others who simply want an overview of the Wolfram products available to them. Prior to the workshop, registrants can submit questions that pertain to Wolfram software to the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900. If possible, your questions will be answered in the workshop.

 

For more information and to register, please logon to the OIT Workshop Registration at https://workshop.utk.edu and select “Mathematica 9 in Education and Research.” Onsite registration will begin 30 minutes prior to the session. 

 

Workshops for Feb 24-28, 2014

Instructor-Focused:

LiveOnline@UT 1 (Introduction to Bb Collaborate), Feb. 24, 9:00am - 11:00am

Online@UT 05 (Grade Center), Feb. 25, 10:00am - 12:00pm

Captivate 1 (Hands-On With Adobe Captivate), Feb. 25, 1:00pm - 3:00pm

Researcher-Focused:

Google Appliance 1 (Utilizing the UT Google Search Appliance), Feb. 24, 1:00pm - 2:30pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

Computer Security: About Malware

If you suspect malware is on your computer - Stop, Confirm, and Scan! Malware, short for "malicious software," includes viruses and spyware designed to steal personal information, send spam, and commit fraud. If you suspect malware is on your computer:

 

·         Stop shopping, banking, or any online activities that involve user names, passwords, or other sensitive information. This especially includes any work that involves student data, like Banner, or personnel systems like IRIS.

 

·         Confirm that your security software is working and up-to-date. At a minimum, your computer should have anti-virus and anti-spyware software, and a two-way firewall. On University owned computers, this is Microsoft Forefront and the Windows Firewall.

 

·         Once your security software is up-to-date, scan your computer for viruses and spyware, deleting or quarantining anything the program identifies as a problem.

 

·         If you suspect your computer is still infected, you may want to run a second anti-virus or anti-spyware program - or call in professional help from the helpdesk.

 

·         Once your computer is back up and running, think about how malware could have been downloaded to your machine, and what you could do to avoid it in the future.

 

If you need help, please call the OIT HelpDesk at (865) 974-9900.

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February 14
[ITWEEKLY] IT Weekly, February 14, 2014

February 14, 2014

Going Out of Town?

Did you know that you can setup a vacation message or autoreply on your email account? If you plan to be out of the office for one day or several days, you can set an automatic reply that will be sent on your behalf. Instructions are available in the OIT Knowledge Base. For additional assistance, you can contact the OIT HelpDesk at (865) 974-9900.

 

If you find that someone on your team will be out of the office unexpectedly, the appropriate dean, director, or department head may contact the OIT HelpDesk to request a reply be set for an employee. We offer this option for those cases when university business may be affected by the employee’s absence.

 

Don’t Skip This Step!

Thinking about purchasing a new desktop computer, laptop or tablet, or have you already received one? If so, you may have noticed that computers no longer ship with recovery media and that users are prompted to create one for themselves. Please don’t skip this step! Having recovery media may be a necessity sometime in the future as some of our users have recently experienced with the Microsoft Surface tablets. OIT’s desktop support can assist you with this process or you can access vendor sites directly for directions for your particular machine. Contact the OIT HelpDesk at (865) 974-9900 for assistance in creating recovery media for your computer.

 

UT Search Engine Tips

In the search box on UT web sites http://www.utk.edu, http://www.tennessee.edu, http://google.utk.edu, https://google.tennessee.edu, etc.

you can add qualifiers to your typed in query to get more focused results ...

 

1.       To search results in a specific site, for example, search “research” in College of Engineering website type this in the search box

            research site:www.engr.utk.edu

 

If you want to search in multiple sites, for example, search “research” from Engineering and Electrical Engineering/Computer Science websites (EECS), you need to use "OR" between the URLs

research site:www.engr.utk.edu OR site:eecs.utk.edu

 

2.      To search results excluding a specific site, for example, search for “research” without any results returned from the Tennessee Today website

research -site:tntoday.utk.edu

 

If you want to exclude multiple sites like Tennessee Today and Daily Beacon in a search for "research"

research -site:tntoday.utk.edu -site:utdailybeacon.com

 

3.      To limit searches to a particular document type, for example, search “research” in PowerPoint format

research filetype:ppt

 

4.      The above rules can be combined to find "research" content on the http://eecs.utk.edu web site that are in PowerPoint format

research site:eecs.utk.edu filetype:ppt

 

Featured Software: ImageJ

ImageJ is a public domain image processing and analysis program written by Wayne Rasband at the U. S. National Institutes of Health. It is used by students for education in digital image processing and is also used by researchers, particularly in the life sciences field, for biological and medical imaging. The ImageJ program functionality can be expanded using third-party plug-ins written in JAVA. For a list of features and to download the ImageJ program, documentation, test images and plug-ins, go to the ImageJ website at http://rsb.info.nih.gov/ij/index.html. ImageJ can be installed on Windows, Macintosh and Linux computers for free. It is also available to users of the OIT APPS@UT server at http://apps.utk.edu.

 

Workshops for Feb 17-21, 2014

Instructor-Focused:

Online@UT 09 (Assessment Rubrics), Feb. 17, 1:00pm - 3:00pm

iPad 3 (Make It & Take It), Feb. 19, 1:00pm - 3:00pm

Online@UT 04 (Assignments & Plagiarism Prevention), Feb. 20, 11:00am - 12:00pm

Turning Point Clickers 2 (Advanced Uses), Feb. 20, 1:00pm - 3:30pm

Online@UT 07 (Integrating Publisher Content), Feb. 21, 2:00pm - 3:00pm

 

Researcher-Focused:

Survey Research using ATLAS.ti and NVivo, Feb. 18, 10:00am - 12:00pm

 

All workshops meet on the Knoxville campus. Registration is required for all workshops. To register for a workshop go to: http://oit.utk.edu/training/. If you have questions or need help with registration for any of the workshops listed above, contact the OIT HelpDesk at http://help.utk.edu, or (865) 974-9900.

 

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