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December 17
[ITWEEKLY] IT Weekly, December 17, 2018



The Year in Review

It’s December, and a time to reflect on all that has happened this year.  We’ve had another busy year!  Here are a handful of projects that we worked on in 2018:


·         Assisted faculty with their coursework through the 2018 Faculty First grant, Arts and Sciences Summer Online Courses, and a Haslam College of Business project

·         Upgraded from Banner 8 to Banner 9

·         Launched QuestionPro, an enterprise web survey tool

·         Implemented Akindi, a cloud scantron solution

·         Provided mobile device option for Turning Tech clicker functionality

·         Launched the HR Exit Form

·         Launched Org Chart Manager to allow departments and easy way to view and change reporting relationships of University positions

·         Upgraded T-Storage

·         Improved reporting functionality for the Graduate Blueprint and Student Engagement

·         Updated technology in 48 classrooms including WolfVision Cynaps that allow you to present wirelessly

·         Deployed communications and wireless in Mossman, Student Union, and Volunteer Streetscape.


Throughout the year, all the teams within OIT work to support your technology efforts.  Contact us at 865-974-9900 if you need assistance getting the semester started.


Happy Holidays from all of us at OIT!


OIT HelpDesk Closed for the Winter Break

The OIT HelpDesk will be closing at 8:00 p.m. ET on Friday, December 21, for the Winter Break. While the university is closed, OIT will continue to monitor the network, email, and major computer applications. To check the current status of IT systems, please visit the online IT System Status Center at


The OIT HelpDesk call center will reopen on Monday, December 31. We will follow up on any normal support requests received over that break beginning at 8:00 a.m. on this day.   

Take Lynda Along for your Holiday Travels

If you know you’ll be traveling and without WIFI during the break, consider downloading the mobile app for iOS, Android, Windows. Select a course for download and learn while you are offline., an online training resource, is available to all students, faculty, and staff at UTK. Its online library provides thousands of training videos by which users can learn the latest software tools and skills.


So, make sure you are all packed and ready for the road by downloading the app now. After downloading the app, select and download a course by following these instructions.

ATLAS.ti by ATLAS.ti Scientific Software Development GmbH

ATLAS.ti is a qualitative analysis software that helps the researcher to organize, analyze, report and visualize data in both text and multimedia formats. ATLAS.ti also allows users to transcribe directly into the program and has an accompanying iPad and Android app for multimedia data collection.


Learn more about ATLAS.ti on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.

Upcoming OIT Workshops

OIT Workshops will return in January!  The schedule is online at


Can't make it to class or want to learn about another topic? Check out our online training sessions.

IT Security When Traveling

Whether you're on vacation or traveling during the holidays, you could be a target of cyber-criminals, especially when traveling abroad.


Personal information or university data may be the target of a foreign country to obtain information or technologies in order to increase their market share, build their economies, or modernize their military. Targeting methods include luggage searches, extensive questioning, and unnecessary inspection and downloading of information from laptop computers.


Here are a few facts and tips from the Federal Bureau of Investigation to consider when traveling during the holidays:


1.                   Sanitize your laptop, telephone, & PDA, before travel and ensure no sensitive contact, research, or personal data is on them. Back up all information you take and leave that at home. If feasible, use a clean laptop, phone, and a new email account while traveling. Or, if you can do without the device, Do Not Take It. Cell phones can be hacked to steal contact lists, usernames, passwords, and browser history.


2.                  Use up-to-date protections for antivirus, spyware, security patches, and firewalls.


3.                  Remove and secure ALL papers or files that contain sensitive information from off of your desk. Spreadsheets that contain FERPA, HIPAA or some other regulated information are targeted by criminals.


4.                  Clean out your voicemail. When you access your messages, the passcode may become compromised, and others may then retrieve your messages.


5.                  Beware that your conversations may not be private or secure. Unlike the United States, most other countries do not have legal restrictions against technical surveillance. Most foreign security services have various means of screening incoming visitors to identify persons of potential intelligence interest. They also have well-established contacts with hotels and common hosts that can assist in various forms of monitoring you. Electronic eavesdropping has been reported on airlines, in hotel rooms, taxis, and meeting rooms.


6.                  Do not leave electronic devices unattended. Do not transport them (or anything valuable) in your checked baggage. Shield passwords from view. Avoid Wi-Fi networks if you can. In some countries they are controlled by security services; in all cases they are insecure.


7.                  Clear your Internet browser after each use: delete history files, caches, cookies, and temporary internet files.


8.                  If your phone or laptop is stolen, report it immediately to the local authorities. If you're out of the country, report it immediately to the US Embassy or Consulate.


9.                  Do not use non-company computers to log into the university network. Always consider any information conveyed through a non-company computer to be compromised, even if encrypted. Cyber criminals from numerous countries buy and sell stolen financial information including credit card data and login credentials (usernames and passwords)


10.               Do not allow foreign electronic storage devices to be connected to your computer or phone. They may contain malware or automatically copy your stored electronic data. Do not use thumb drives given to you; they may be compromised.


11.                In most countries, you have no expectation of privacy in Internet cafes, hotels, airplanes, offices, or public spaces. All information you send electronically can be intercepted, especially wireless communications. If information might be valuable to another government, company or group, you should assume that it will be intercepted and retained. Security services and criminals can track your movements using your mobile phone and can turn on the microphone in your device even when you think it is turned off.


12.               Beware of "phishing.” Foreign security services and criminals are adept at pretending to be someone you trust in order to obtain personal or sensitive information.


13.               When you return, change ALL of your passwords, including your voicemail and scan your computer for malware.


14.               Lastly, report any unusual circumstances or incidents to the Information Security Office by calling the OIT HelpDesk at 865-974-9900.

Have questions or need assistance? Contact the HelpDesk.   |   865-974-9900   |   online chat


Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.


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