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December 03
[ITWEEKLY] IT Weekly, December 3, 2018


Title: OIT Weekly at The University of Tennessee, Knoxville - Description: Office of Information Technology's weekly newsletter

December 3, 2018


How to get your tech toys online after the holidays

Do you plan on picking up a new phone over the holidays?  A new laptop? Gaming System? Streaming device?  Kindle?  Have you wondered how easy it would be to get your new gadgets online at UT?


For your laptops, phones, tablets, or any device with a web browser, the first step is to connect to UT’s guest wireless network, ut-open, and open a web browser.  Once there, new devices are automatically directed to  Follow the instructions to get registered. Once your device is registered, we recommend students, faculty and staff then use the eduroam wireless network for secure access.


For anything without a web browser, go to and follow the instructions. To register your device, you will need to know the MAC address. Instructions for finding the MAC address for many popular devices, such as an Xbox, PlayStation, Kindle, or Apple TV are available in the Knowledge Base.

Students: Access to OIT Services After Leaving UT

Are you graduating or taking a semester off?  While you will always be a Vol for Life, access to OIT services will vary once you leave UT.   Below are some basic guidelines for students who leave the university in good standing.   Additional information about the account retention policies for other OIT services is available online.  If you have questions about a specific service not addressed, please contact the OIT HelpDesk online or at 865-974-9900.


  • Volmail Email: you will retain access to your Office 365 or Gmail email account and email address indefinitely. One year after you leave the University your,, and other email addresses will no longer receive email.
  • Office 365 OneDrive and other online apps: you will retain access for one calendar year after your LeftUT date in the UT Directory. At the end of this year, access to the files stored in your UTK OneDrive for Business will be unavailable, and Microsoft will delete the files. OIT recommends backing up and transferring your files to another third-party service or your UTK Google Drive.
  • Google Drive and other online apps: Access to the G-Suite Apps, including Google Drive, will remain available after you leave the university via
  • Microsoft Office: Once you have left the University, your Microsoft Office ProPlus subscription will end, and access to the full Office desktop suite will be unavailable.  For the one year, you have access to Microsoft OneDrive, and you can get to your files with the online version of Office.

OIT Suggestion Box

Here is a round-up of the most popular and recent editions to the OIT Suggestion Box.  If you have suggestions for OIT or would like to vote on any of the current suggestions, visit the OIT Suggestion Box.


Most Popular

Gmail for faculty and staff

Multifactor security

Cloud-based project management solution


Recent Additions

Update FERPA training

Allow 11x17 printing on VolPrint printers on the 2nd floor Hodges Library.

Update NetReg, the network registration application.

ArcGIS from Esri

ArcGIS is an integrated suite of software products used for mapping/visualizing data, collecting geographic data, and spatial reasoning. Spatial analytics and 3D modeling features are also integrated into ESRI products. The ArcGIS platform includes desktop software, Software as a Service (Saas), and ESRI plug-ins and mobile apps.


Learn more about ArcGIS on OIT’s Research Software website.  Learn when to use it, where to run it, how to learn, and where to get help.

Upcoming OIT Workshops

Here's a selection of topics that will be covered in workshops this week:


·         Canvas:

o   Foundations: Getting Started

o   Assignments/Assessments/Grades

o   Tips & Tricks

o   New Gradebook

·         Photoshop: Compositing Images


View our calendar for upcoming workshops and register to attend.


Can't make it to class or want to learn about another topic? Check out our online training sessions.

Holiday Scams

The season of Santa, reindeer, gifts, and eggnog is upon us, which means we must be cautious of common holiday ploys to steal credit card and personal information. With the mass amount of online gift buying during the holiday season, cyber security criminals believe this presents a prime opportunity to steal your information. Be aware of e-mails or any online advertising that seems too good to be true. False advertisements and phishing e-mails are two ways in which cyber security criminals will try to lure you in to steal your information. Remember, if the deal looks too good to be true, it probably is.  


Here are some additional tips you can use to avoid being a victim of cyber fraud: 

·               Check your credit card statement routinely.

·               Protect your credit card numbers from “wandering eyes.”

·               Do not respond to unsolicited (spam) e-mail.

·               Do not click on links contained within an unsolicited e-mail.

·               Be cautious of e-mail claiming to contain pictures in attached files, as the files may contain viruses. Only open attachments from known senders. Scan the attachments for viruses if possible.

·               Avoid filling out forms contained in e-mail messages that ask for personal information.

·               Always compare the link in the e-mail to the link you are actually directed to and determine if they match and lead you to a legitimate site.

·               Log on directly to the official website for the business identified in the e-mail, instead of “clicking” to it from an unsolicited e-mail.

·               If you are requested to act quickly, or there is an emergency, it may be a scam. Fraudsters create a sense of urgency to get you to act quickly.

·               Verify any request for personal information from any business or financial institution by contacting them using the main contact information for their official website. Remember if it looks too good to be true, it probably is.

·               Be cautious when using public ATM's; paying attention to prying eyes or equipment that just doesn't look right. Contact the owners of the business or your financial institution and report it.


As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  You can check this site to see if a suspicious email has already been reported.  If you have concerns about a specific email, you may report the email to OIT via or contact the OIT HelpDesk.

Have questions or need assistance? Contact the HelpDesk.   |   865-974-9900   |   online chat


Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.


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