December 3, 2018
to get your tech toys online after the holidays
Do you plan on picking up a new phone over the holidays?
A new laptop? Gaming System? Streaming device? Kindle? Have you wondered how easy it would be to get your new gadgets online at UT?
For your laptops, phones, tablets, or any device with
a web browser, the first step is to connect to UT’s guest wireless network, ut-open, and open a web browser. Once there, new devices are automatically directed to support.utk.edu. Follow the instructions to get registered. Once your device is registered,
we recommend students, faculty and staff then use the eduroam
wireless network for secure access.
For anything without a web browser, go to
and follow the instructions. To register your device, you will need to know the MAC address.
for finding the MAC address for many popular devices, such as an Xbox, PlayStation, Kindle, or Apple TV are available in the Knowledge Base.
Students: Access to OIT Services
After Leaving UT
Are you graduating or taking a semester off? While you
will always be a Vol for Life, access to OIT services will vary once you leave UT. Below are some basic guidelines for students who leave the university in good standing.
information about the account retention policies for other OIT services is available online.
If you have questions about a specific service not addressed, please contact
the OIT HelpDesk online
or at 865-974-9900.
- Volmail Email:
you will retain access to your Office 365 or Gmail firstname.lastname@example.org
email account and email address indefinitely. One year after you leave the University your @utk.edu, @tennessee.edu, and other email addresses will no longer receive email.
- Office 365 OneDrive
and other online apps: you will retain access
for one calendar year after your LeftUT date in the UT
At the end of this year, access to the files stored in your UTK OneDrive for Business will be unavailable, and Microsoft will delete the files. OIT recommends backing up and transferring your files to another third-party service or your UTK Google Drive.
- Google Drive and other
online apps: Access to the G-Suite Apps, including
Google Drive, will remain available after you leave the university via email@example.com.
- Microsoft Office:
Once you have left the University, your Microsoft Office ProPlus subscription will end, and access to the full Office desktop suite will be unavailable. For the one year, you have access to Microsoft OneDrive, and you can get to your files with the online
version of Office.
Here is a round-up
of the most popular and recent editions to the OIT Suggestion Box. If you have suggestions for OIT or would like to vote on any of the current suggestions,
the OIT Suggestion Box.
Gmail for faculty
Allow 11x17 printing
on VolPrint printers on the 2nd floor Hodges Library.
the network registration application.
ArcGIS from Esri
ArcGIS is an integrated suite of software products used for mapping/visualizing data, collecting
geographic data, and spatial reasoning. Spatial analytics and 3D modeling features are also integrated into ESRI products. The ArcGIS platform includes desktop software, Software as a Service (Saas), and ESRI plug-ins and mobile apps.
more about ArcGIS on OIT’s Research Software website.
Learn when to use it, where to run it, how to learn, and where to get help.
Upcoming OIT Workshops
Here's a selection of topics that will be covered in workshops this week:
Foundations: Getting Started
Tips & Tricks
Photoshop: Compositing Images
our calendar for upcoming workshops and
register to attend.
Can't make it to class or want to learn about another topic?
Check out our online training sessions.
The season of Santa, reindeer, gifts, and eggnog is upon us, which means we must be cautious of
common holiday ploys to steal credit card and personal information. With the mass amount of online gift buying during the holiday season, cyber security criminals believe this presents a prime opportunity to steal your information. Be aware of e-mails or any
online advertising that seems too good to be true. False advertisements and phishing e-mails are two ways in which cyber security criminals will try to lure you in to steal your information. Remember, if the deal looks too good to be true, it probably is.
Here are some additional tips you can use to avoid being a victim of cyber fraud:
Check your credit card statement routinely.
Protect your credit card numbers from “wandering eyes.”
Do not respond to unsolicited (spam) e-mail.
Do not click on links contained within an unsolicited e-mail.
Be cautious of e-mail claiming to contain pictures in attached files, as the files may contain viruses. Only open attachments from known senders. Scan the attachments for viruses if possible.
Avoid filling out forms contained in e-mail messages that ask for personal information.
Always compare the link in the e-mail to the link you are actually directed to and determine if they match and lead you to a legitimate site.
Log on directly to the official website for the business identified in the e-mail, instead of “clicking” to it from an unsolicited e-mail.
If you are requested to act quickly, or there is an emergency, it may be a scam. Fraudsters create a sense of urgency to get you to act quickly.
Verify any request for personal information from any business or financial institution by contacting them using the main contact information for their official website. Remember if it
looks too good to be true, it probably is.
Be cautious when using public ATM's; paying attention to prying eyes or equipment that just doesn't look right. Contact the owners of the business or your financial institution and report
As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT
System Status Center.
You can check this site to see if a suspicious email has already been reported. If you have concerns about a specific email, you may report
the email to
OIT via firstname.lastname@example.org or
contact the OIT HelpDesk.
Have questions or need assistance? Contact the HelpDesk.
865-974-9900 | online chat
Follow @UT_OIT on Twitter for up-to-date announcements regarding OIT events and outages.
the IT Weekly