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About OIT

UTK and OIT: Mission Statement

The primary mission of the University of Tennessee, Knoxville, is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based land-grant university in the state, UTK embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach and engagement attained by the nation's finest public research institutions. 

The Office of Information Technology (OIT) seeks to support the university's mission by providing customer driven IT services in a consistent and credible manner.  

Subscribe to IT Weekly

If you’d like to receive weekly​ updates on timely information about IT and reminders of upcoming workshops, you can subscribe to IT Weekly, which is emailed on Fridays. To subscribe, go to the IT Weekly listserv page and click on "Join or leave the list (or change settings)."

IT Weekly is available online. Read it now!

Subscribe to the OIT eNewsletter

Join this listserv to receive monthly information for instructors and researchers on services, events and grant opportunities. To subscribe, go to the listserv page and click on "Join or leave the list (or change settings)." 

Did you catch us in the Beacon?

Download our ads for a quick guide to what we offer, where to find us, and how to get help.

See all OIT Beacon Ads 

In the News

OIT Staff receive Team Excellence Award​

2014 State of OIT

2014 State of OIT.pptx

2014 OIT Satisfaction Survey: Results

There were 2091 people who responded to the 2014 OIT Satisfaction Survey. The sample consisted of 1009 students, 292 faculty, 759 staff and 31 who did not indicate their status. This year OIT used The Higher Education TechQual+ Project to evaluate customer satisfaction. The TechQual+ survey instrument consists of 13 items that assess the quality of services as related to the following core commitments: 1) availability of technology services, 2) reliable and effective access to those services and 3) consistent and timely support. The survey asked the respondent to rate each item on three factors: minimum service level expectation, desired service level expectation and perceived service performance. 

Review the survey results

Prior OIT Satistaction Survey Results

Review the survey results

IT Organizational Chart

UTK OIT 2012__Final.pdfUTK OIT Org Chart.pdf


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